Reviews for Poplar Midtown #8916

If you need assistance in hardware don’t bother going to this location their associates are very rude. I didnt need an expert just had a simple question regarding product on the shelf and could not receive it without catty remarks.

The store is very busy, so do not expect an associate to quickly come forward to ask if you need anything. The aisles are like any other Home Depot, properly organized. I have always been able to find what I needed while shopping. However, I would not buy locks and get them re-keyed at this store. They stated re-keying would take a couple hours; however, after four hours it was not rekeyed, then they wanted another two hours to re-key the lock. I have had no problems with getting a key copied on multiple prior visits.

Store was fare, can’t complain with all that’s going on

Great store for shopping. Clean store, Clean restrooms,with polite and helpful employees.

Just as terrible as you can possibly imagine and then some.

One of the worst places to go for home supplies. The associates are not friendly or helpful. It is a place of last resort to shop. If you are incapable of helping yourself, DO NOT go to this store.

Best of all home improvement stores! This location has the friendliest and most helpful staff!

Witnessed employees loading their cars before the 6AM opening with cleaning and paper towel products. I was the 3rd person in the store and no Lysol products were left and a pallet of paper towels had almost been depleted. This is wrong!

Some mild issues with delivery or pickup of items over time but overall a great store to shop. Never any issues with the friendliness and helpfulness of the employees.

We love the Midtown Home Depot! It always has great products along with great customer service!

Top notch employees . helpful and friendly!

Prices on the shelf and when it rings up are two different things. I asked for a manager and showed her the label on the shelf for the product and she told me I don’t get to make up the prices. What an insult! Pay attention to prices when you check out this store will rip you off!!

This store continues to be the BEST! No matter when i go in , the store is clean and clutter-free and the staff is consistently friendly and helpful. They go above and beyond my expectations!

The associates were friendly and helpful. Items I needed were available and reasonably priced. Store was clean and organized

Excellent store with friendly staff and always good service!

Delnita King was great helped out with everything! Great to talk to and new exactly what we were looking for and found it! Will definitely be back and look for her to help us in the futures

Extremely rude cashiers. Even the manager seemed indifferent. If I could give negative stars i would

I love shopping here better than clothes shopping. I refuse to let my somewhat bad experience today 01/04/2020 stop me from coming back.

I went to the store to purchase tile for my kitchen and bathroom. Candace and Rasheal were AWESOME! These young ladies were patient and very kind towards me during my visit. All of the store associates were very nice and pleasant as I made my way to the back of the store. I will definitely be returning to the store again.

On 12/17/2019 I called the store to place a huge order for one if my investment properties. I was told, after I paid, that I would have my delivery on today, December 18 between 8-10 am (Which I was charged extra for this 2 hour window) At noon today, I called my contractors to verify its delivery. NO! I called and spoke with Brianna, the store manager, she was VERY insensitive and very matter of fact that she was not even going to attempt to rectify this situation although it was a HUGE error on their behalf! She made the statement of "I'm not about to go back and forth with you!" when I was trying to get clarity on what was going on with my order. I have STILL yet to know what happened with my order! No explanation, NOTHING! My order was almost $4,000! So at this point I am SCREWED and stuck paying payroll for 4 contractors and they don't have the materials to work!

Card readers at this store have been messing up ever since they installed them. They force the person to insert card multiple times and then end up swiping your card. A insert card with a chip is quite a bit more secure.

Great prices and awesome customer services.

The cashiers were very nice and respectful, especially Talecia

This store is REALLY cluttered! You can't get down the main front aisle with lumber carts because it's so junky! Remove some of the crap in front of the Pro Desk especially! JUNKY JUNKY STORE

The store was clean and pretty well stocked.

All the employees are super helpful every time I am in this store. It's a small store but they still usually have exactly what I need.

I had to be a NON-paid employee by checking myself out. AND there were only 3 self checkouts open. Pathetic.

need more human checkout counters

great store and outstanding staff

Great Store! Fast Efficient Service! Best Employee working there::Ms. Freddie. She delivers extraordinary customer service to her customers daily.