Reviews for Poway #8949

Karyn was so helpful and acted so quick to resolve my problem. I got an email promo with 18 months 0% but when the cashier scanned the bar code it says expired. She called Citi and only a few minutes, it was resolved! thank you!

Lauren helped me pour base a garage door opener and installation. This is a great store!!

The store is so clean, and the associates are so helpful. Your worker Jay did an amazing job assisting me and my family with our projects. He was a very knowledgeable employee.

The staff is great, always available to assist whenever needed

I'm glad we found what parts of water heater we new.

Really great to have the assistance of a manager to solve a problem a staff member could not. Her knowledge and personal time to help me and correct the problem was very highly appreciated.

Best ran store in San Diego Clean organized and Poway has a couple superstates in electrical and plumbing. Very helpful

I like Home Depot. I suggest you place a couple of Kiosks in your stores for people to look up items. The Internet on my phone is often slow in your stores. Also, I don't need anyone to greet me - just be available for questions.

I picked this store to purchase a fiberglass entry door. After waiting a couple of months, I called to follow up the status of my order. The door finally arrived but it turned out to be the wrong size. I had to go back to the same lady who ordered the entry door and she supposedly ordered the fiberglass entry door from another company. It was a downgrade from the original door so I asked if there’s a price difference. She said it was cheaper and that the door was available. Turned out it was the same price and the door was NOT available since it won’t be available until January. On top of that, she ordered a wooden entry door! I’ve lost my faith and confidence with this store due to this unacceptable experience. It’s a good thing that Cassie and TJ took care of my refund and apologized for the inconvenience.

Hello, I recently made a purchase from your store and encountered an issue with the shipping charges. When I placed the order, the website indicated that the items were in stock. However, when I went to pick up my order, I was informed that some of the items were not available and would need to be shipped separately. I was not informed that there would be an additional shipping charge for these items. As a result, I ended up paying for two separate shipping charges. I understand that inventory discrepancies can occur, but I believe that I should have been informed about the additional shipping charge before completing the transaction. It would have been appreciated if the cashier had provided me with this information so that I could make an informed decision about whether or not to proceed with the purchase. Sincerely, Nickpoway

Paul at the pro desk at the Poway store was spectacular. Look forward to working with him again as I continue to build.

Just what I needed to replace garbage disposal. Thanks

Quickly and easily returned a lighting fixture that was the wrong size. Just as quickly found a replacement. The store is always well stocked.

Do not believe these employees. They do not know why they are talking about. DO not buy any big tickets items that use a 3rd party delivery or installer it will be a mess. Big word of advise also if you have something delivered to your home (product) they will charge you a 15% restocking fee. If they help with ordering product they will order 10-15% more and you will be stuck paying the difference. Also they will nickel and dime you for everything. Install fee, tear out fee, delivery fee, carry in fee. You will easily pay more than other retailers after all the hidden charges they will tack on. They will also take no responsibility for any part of the job, any issues, or anything once they have your money. They will lie to you to get you to buy the product also.

Been dealing with an incorrect washer being delivered and valve being broken when delivered for over a month. Dealing with plumbers, dry wall repair, repainting , redilivery, having to come back to the store it’s wasted over a day of my time. I was given $150 credit for the inconvenience which is equivalent to 2.5 hours of what I get paid. A little more of a credit would have been nice. Not only my time was wasted, but gas to come to the store and time off of work so the repairs could be completed and delivery made. Not happy with customer service at the location pawning me off on others that pawned me off as well. I have purchased a washer, dryer, fridge, stove, And generator the last few years at this location. After this experience I will be shopping elsewhere.

Bought a garage door opener and purchased installation service. The process was fast and easy. Next day received call from installer and set up appointment.

Paul is a balancing act while taking care of business!

Doug was a tremendous help. He saved me time and money getting an extra closet shelf!!

Great store with helpful employee’s.

Employee that helped me was very knowledgeable and helped me find the correct parts I needed.

My husband and I were fairly shocked and very appreciative with the service we received at the Poway Home Depot. Alexandria and Val really went above and beyond to make us happy and satisfied. We will always come here because of these two. Thank you!!

Needed a few landscape and electrical items from the Poway Home Depot. Had trouble activating my military discount. Crystal at the customer service desk walked me through the process. Quick and painless. Excellent customer service!

What a great amazing clean and incredible store!!

This is the best Home Depot location in San Diego area. The staff at this location actually look you in the eye and greet you. Not just at the door but throughout the store. At most other locations, the workers hide because they to not engage with you. Our flooring specialist Elizabeth Platas was amazing. She help us find the right flooring material and placed the order for us. This location recently upgraded to a new computer system and the system was needy. Still, Liz was diligent and made it easy for us. It was a pleasure to work with and would highly recommend her to others. She is an ideal store staff.

This the go to play to do some work at home.! Niceset of employees who help Employee in their best possible knowledge.

Nice store friendly staff

The manager had a meeting and had someone called to come help cut wood but I waited twenty minutes. I walked up to Andrew and he automatically said he’d help me with anything I needed. Then I came back the next day and he was the one who helped me again, he was awesome, very professional and great customer service.

I just wanted to give a shout out to an employee that was very knowledgeable and helpful with the purchase of my refrigerator. Cynthia was so helpful and had the best personality. She made what would be a stressing time trying to choose, into a good time.

Has always been the best Home Depot.

I was shopping for packing boxes today and found three price tags two had a lower price one had a larger price. I made sure I took the boxes from the lower price. I checked out and made it almost to my car when I realized I was charged the higher price for these boxes. I made a U-turn back into the store. Though not an overly inviting experience when I came into the store, I was appointed to customer service where I met Victoria, and she solved everything. We love Victoria kudos to you keep up the great work.