Precinct Line #6533

Jose at Customer Service went above and beyond the call. Help us every step of the way

I had a great experience, staff was a great help

Mark was very helpful and went out of his way to help me!

Purchased electrical junction boxes and plastic lamp holders at very good prices.

Helpful and honored price

From the time we got there Luther and Gary were very helpful.

Mari was so helpful and knowledgeable.

Just moved and was having a horrible day. But, when I walked into this Home Depot every employee was so friendly and helpful. It made my day a lot better!!!

I began with acquiring a Home Depot credit card. Once in possession, I attempted to purchase Dryer MED4500MW and Washer MVW4505MW via the Home Depot iOS app. However the total of about $1700 was beyond the limit of $1500 on the HD card. I looked for a way to split the payment, but none was available on the app nor online. I called your customer service line and was instructed that the only way to do so was in store. I went to my local Home Depot store # 6533 (Precinct Line), and went to the appliance area to place my order. I met with John who is a kitchen specialist, so I could understand their possible lack of awareness in dealing with appliance orders. They helped me nonetheless and was able to enter, what I believed was, my correct order. I paid the amount in full using the HD card and my personal debit card. I’d set it up with full installation and haul away. I’d then realize that my receipt had said the order was for two dryers instead of the set. I contacted your customer service phone line and was sent to the store customer service associate. From there they tried to transfer me to the appliance department,to which I was hung up on. I called the store directly and was routed around three times before getting into contact with with the associate manager on duty. They informed me that I would need to come in and cancel the order, and re order the washer dryer set. But that would require the processing time Of cancellation and allowing the banks to return the funds to the appropriate accounts, further pushing back the ultimate delivery of my items. They also offered to speak to their superior manager about possibly getting me the display units. As it was a Sunday evening, they would need to call me the following day with further information. Today is that day and I received no phone call unfortunately. I had to call the store, to which I was informed again I would need to come in and cancel the order. After ending the call with no other option I contacted your customer service line again. I was told the same information , that I would need to cancel the order. They informed me that they could cancel one dryer specifically, as to not cancel the full order. But I still need to wait for funds to process back to their accounts, go back into the physical store, and order the washer AGAIN. Now pushing back the delivery a full two weeks from initial intended order placement. I’ve not named names in this, as I do not wish for people to be punished. I simply want my product the way I’d asked for it. There’s got to be an easier way to do this. I could’ve ordered this myself on the app, having never left my home, in 15 minutes. Here we are, four days, a half cancelled order, trip to the store, five phone calls, one email, your employees time wasted, my time wasted later, and I still don’t even have an order placed for the right things. Please, someone do better. Please help me out here.

This store has awesome employees. Luther greeted us at the store & went to get me a motorized scooter & at checkout, he helped me with it. Store was awesome! I will definitely go back.