Puyallup #4709

Special thanks to your Kitchen designer Katrina Halterman for her excellent customer service skills!!

At a time when appliances are in short supply, we were assisted by Fred to purchase the washing machine to replace ours which had a motherboard malfunction. We were in dire straights and did not want to use a public laundromat. Not only did we get to order the machine we wanted,but also got an expedited delivery. A seamless, knowledgeable, & efficient experience with an experienced Sales Associate.

Great help and customer service.

Great service. Thanks

The lumber and women at the registers are a joke. Not to mention horrible to deal with. I have seen people get bags of dirt/concrete/sand and multiple other things with small marks get discounts. I went into lumber and they had a very small selection of wood available and all the prices went up. I was getting 2x4s. I needed 20 of them, I was able to find 14 out of the whole stack that were in decent condition. And the other 6 had large chunks missing and the sides and ends were splintering, not to mention knotts out the wazoo in the wood. I asked for a discount on just those 6 and I kept them separate to show them the issues. The lady ignored me and just called over a lumber employee who said it was damaged enough for a discount. This wood looked like it was ran over by the semi before it was put on the shelf and was covered in flaws. I know for a fact its the person at the register who makes the call on discounts, and this women always acts like I am trying to steal from the store ( discount or not). I will not be shopping at this location again, and I will make sure people know how rude the customer service is when all you have is nasty material.

Yesterday my husband and I were out shopping for a refrigerator and new washer and dryer set. We automatically defaulted to Lowe’s, however, we quickly left after waiting for 30 minutes for a customer service agent to come and help us. We went across the street to the Puyallup Home Depot and were quickly greeted by Fred Carel, the appliance specialist at the Puyallup Home Depot location. Not only was Fred extremely knowledgeable about all brands but he had a very friendly demeanor and made us feel very confident in our decision to do business with Home Depot. Companies need to value their employees who go the extra mile, like Fred. It’s a rarity in this day and age. Thanks again, Fred!

Home Depot's customer service, product quality, and outside order pickup is the VERY BEST in Pierce County. Actually, Home Depot Puyallup is my favorite store, period! I love being there although my wife comments I should either work for Home Depot or move-in.

Completely bad experience with the flooring department. Went through the time to have measurements done that came back inaccurate. Person that attempted to assist me did not have the training on the estimating software. Spent 45 minutes with him with no estimate only to have a manager start the process over. After going over the measurement that were taken discovered that they missed two rooms and they could not give me a accurate estimate. The time that I have spent trying to get a quote and staying home to have measurements done has been a complete waste. I have been consistently given inaccurate information throughout the whole process, from time it would take to getting the install done to getting the correct measurements.