Puyallup #4709

There was a gentleman working at the Puyallup store named Richard Huntingdale that changed my disappointment about Home Depot completely around. As a retired Director of the telecom industry I had been to one store that seemed to breathe a big sigh of discontent when I asked for someone to retrieve a small box from a top shelf……I left that store and went to Puyallup store where it almost seemed the gentleman above sensed something and immediately said, left me help you sir…and very quickly made no excuse about the other store but just apologized my experience was not positive, and promised to take care of me and he did. With service like that, simple hello…empathy..concern….calm professionalism he stopped my Google complaint before I ever thought about it….and restored my faith decency prevails over price or product most times.

This store has some real winners as far as employees go. I have had numerous positive experiences with the people working here and I would pick this location over the Lowe’s right across the street in a heartbeat.

There was a gentleman that worked in plumbing named Tracy. He went beyond and above to help us out. I have never ever had anyone with his caring and experience do what he did for us. This guy needs a raise or his own store with the knowledge he has. Showed him a picture of what we needed and what we were trying to do. He went into action and found a solution. was not a easy task. THANK YOU TRACY.....

Home Depot customer care just informed me that Home Depot Corporate has changed their policy in how they honor and support the veterans of America, no longer offering a military discount on most products, with the change happening about six months ago. I just purchased a large item for over $1600 (appliance) yesterday and found out of the corporate policy change at the register. I purchased an appliance at their competitor's store across the street yesterday (not available at Home Depot) and their corporate policy is to continue honoring those who are serving with a military discount on all products, to include appliances. I have been a loyal customer of Home Depot for over 20 years because of how you support our veterans and honor those who serve. I honor good businesses with my loyal support, but now I am re-evaluating who will get my future business, as Home Depot customer service verified that Home Depot no longer honors the veterans and those who served with an appreciation discount on all products (I am a retiree). Your prior military appreciation discount has always been a shining example of what is right in corporate America. Did you change your policy, or did your store employees and customer care employees both have it wrong?

I had to make another trip to home depot today and was even more pleased than my last visit. Tori had a plan to help me for every concern I had. Kameron and Tyler met me at the loading zone and got everything to fit in my car just in time for Carol to run over and tie it up for me. The kindness, care and know how from each employee is a testimony to good service, which is the backbone to every lasting company.

All employees are friendly and helpful. Usually there is a good variety of products available. I always check Home Depot first for good products at competetive prices! Thanks HD!

The employees at this store are very helpful and friendly. I appreciate each of them.

Good variety of appliances with free delivery and price matching.