Reviews for Randhurst #1913

The store is always clean, and they have a great group of employees-they're knowledgeable and friendly.

There were several employees available to assist and everyone was friendly

Friendly and knowledgeable professional employees. Thanks was enjoyable!

Enter and exit lines are very well monitored and organized to keep us all safe. Staff are very nice and Kevin in garden center could not have been more helpful! Good job HD!!

I visited the store earlier today after placing an online order. My intention was to utilize the curbside pickup. I was informed at the store that I needed to go to customer service for my order. It was concerning to me that the customer service employee was not wearing a mask, instead she had it pulled down to her chin, leaving her mouth and nose exposed. I was wearing a mask to protect myself and other customers and employees. I mentioned to the employee that the mask was supposed to cover her mouth and nose to protect her and the customer. She responded that the mask made it difficult to talk and that she had the glass partition to stand behind. She was not standing behind the glass. I asked about the curbside pickup and she said she didn't know if anyone could help me. After waiting several minutes, I finally took the cart and loaded my car myself (it was a very heavy load of river rocks and soil and could have used help). Needless to say this was a very disappointing customer experience. Home Depot did not deliver on the curbside pickup as advertised and more importantly, I did not feel safe with employees not wearing masks. The safety of employees and customers should be any company's number one priority. I did not feel that this was the case with Home Depot.

The products are properly organize. Me and my husband always shopped here.

In my 70’s with no husband has left me fending for myself in many areas. Purchasing and setting up a grill is over my capability. Imagine my surprise to see that Home Depot can build your grill for you! Ordering online was easy. It was built by the next day! I drove to the store and parked in a designated area for pickup. I called the store from my car. Two employees loaded it into my car. It was perfectly built with all parts and turned on the first time! Home Depot is now my store husband. Thank you.

I came to Home Depot with a problem I had with opening a Home Depot credit card. Umar had a lot of patience and took his time to help me through every step. I was incredibly satisfied with his help because my problem was solved in a short amount of time. Highly recommend this store.

Home Depot 1913 has been my go-to store for over 25 years. Finding things in a big-box store can be overwhelming, but the associates are always approachable, helpful, courteous, and engaging and save you time and effort. I always leave there with confidence and a bit more know-how time after time. There is little turnover of associates which tells us THD is an impressive organization. THD stocks quality products and stands by them. I rarely have a product problem, but they have a good return policy. Great Job, THD!

Emily and Ashur are the Best of the Rest !!! As Always provide Us awesome shopping experience from start to checkout !!! God Bless You Both!!!

Good

There are some very knowledgeable associates willing to help Do-it-yourselfers

The store is generally stocked and organized. I work in commercial contracting and shop here for business and it's usually fine. I also do woodworking on the side and shop here recreationally, and it's usually a pain. Whenever a lumber associate lets me look through the cull cart and make selections, the front end staff is completely clueless as to what cull is, how to ring it up, and never seeks input from the D21 associate or MOD and usually charges me incorrectly. Front end staff needs to be knowledgeable of hardware, as they work in a hardware store, not just know how to point the scanner and make change.

Love this location; very organized and multiple choices of materials.

Store was stocked and clean. Associates in abundance, very knowledgeable. Very easy to navigate store.

The products were easy to find.

the employees are very friendly

Well staffed and friendly.

Only check out with Luis!!!

Very friendly and highly accessible associates. Love that it's open at 6 am and that I can use the website to verify that the product(s) I want are available.

Luis is the best

Friendly and knowledgeable employees

Despite the service was great, the Store need to have at least 2 sales agent on each department to avoid waiting time of customers. Other than this it was great.

The only reason why I’d recommend this store is because of this stores cashier Lewis. He’s the best one this store has. He’s always friendly and not sitting on a bucket when I shop. If he leaves this store I wont be shopping at the Mount Prospect HD

This store gives me good quality help and the employees are very helpful especially Ashur he is very helpful and nice.

Buy from Lewis and only Lewis he’s the best cashier these guys have

John is very helpful and knowledgeable on the products I have a question with. I need help with installation and he connected me professional handyman who can do it. The handyman Nick, called me right away and able to set up the appointment as soon as I wanted. Installation is tomorrow, I’m hoping they will live up to the 5 star evaluation I have given the store. We will soon know.

Knowledgeable staff across the floor

This store was clean and set-up well. The staff was friendly and willing to help. If you are ever in need of assistance seek out Dave. He is fabulous. If he doesn't know the answer he will go out of his way to find someone who does.

Store is clean, has merchandise needed always and people are friendly, helpful, easy to do business there.