Reviews for Sequim #8998

Consistent lies about delivery dates and availability. They tell you the soonest possible day of delivery will be a day or two.. get the items paid for, then they send an email 3 days later for “delivery rescheduling”.. FOR TWO WEEKS AFTER THE PURCHASE DATE!! I have spent thousands at this store in Sequim. Now the locally owned lumberyards will get my business. Extremely poor management and no employees with any drive or pride… but what should one expect with big box stores…

I only shop here because it's too long to get to Silverdale, it's the only reason I shop at HD, when they get their head out of the sand and at least don't support those folks, I'm happy to support

I've lived here for 4 years now and my family and I love shopping at this store. We have had a large order delivered over the past few days and everything arrived as it should and on time. The customer service is amazing and there is always some one available and ready to lend advise or help with any request. The employees are fabulous and it definitely makes our shopping experience so much more enjoyable with friendly, happy and helpful people who enjoy their job.

Love this store and its employees. However... 1.) I hate that there is no adequate cellular or WiFi coverage in the store. The Home Depot app is very useful for locating items, yet it is useless without a connection. Phone service is also important so I can call back to the job site. Please consider adding BOTH a 5G booster and multiple WiFi access points to this store. 2.) I complained years ago about the rough surface of the parking lot. EVERYTHING shakes and falls off your cart as you push it to your car. Please repave the parking lot to be smoother!

I bought 4, 4x4 galvanized adjustable post holders that each cost $26. I was surprised by the increased price from last year but assumed that this was due to the tariff situation. I then went to Angeles Millwork here in Port Angeles and found the same galvanized, adjustable 4x4 post holders at a price of $9.45. I've bought them and of course will return the ones I got from HD. Knowing that clients will assume the price hike is due to the tariffs allows HD to be confident that the purchase will still be made. I think it's terrible that this kind of price gauging is taking place and will certainly reconsider purchasing anything else from the store. This has left a very bad impression.

Crystal was the most helpful and happy go lucky cashier i've encountered at Home Depot. She definitely deserves a huge shoutout and a raise!

Go to place for price and inventory in the PA area.

The employees did a fine job, but the item was bent to the point the lid didn’t close. Inside the packaging I couldn’t tell until we drove home(40 miles round trip). So now I have to load it and do the trip again, when they have another chest freezer as we got the last one. Very disappointed, the lid won’t close properly and has to be manipulated to work.

I had a fairly large order of concrete blocks that I made from the HD website for pick up. When I came to the Service Desk the lady was right on it. The order was correct and ready. I'm a handicapped Senior (like WAY senior) and needed help in loading. The lady wasted no time in getting one of your staff to come and load my truck for me. It was most appreciated and I commend the staff for their great service.

Service from employee OLIVIA was very focused on me and my needs. Answered all my questions and included another employee when she didn’t have an answer.

I can usually find exactly what I'm looking for quickly, but if not, a kind employee is always available to help. I've even been helped by an employee as he was on his way out after his shift and just happened to walk by me, looking confused while trying to decide between several product options.

Always a positive experience at this store

Just wanted to give a shout out to Olivia. She always displays outstanding customer service, has a positive attitude, and is the most helpful associate I've met at the Sequim location.

After a while of going back and forth to get our flooring questions answered, we finally met Ross who walked us through everything and was so quick about getting us all (the many) flooring quotes we asked for and making the experience so seamless. Other employees at the 1800 number and in stores kept saying home depot could not put wood on our stairs. Ross went out of his way to figure out what was going on and made it happen! (We literally spoke with maybe 3 other employees that told us it was not possible, that we would have to get the vinyl wood or carpet on our stairs and we really wanted it to match the rest of our hardwood. Thanks again, Ross! We will be reaching out down the road when we are ready to do the rest of our home!

We needed to return small items that weren't needed and the return process was very easy and the service that was provided was expedient and friendly. The staff are very welcoming and always helpful going out of their way to help locate items and personable. We love Sequim Home Depot!

I had to ask three different employees the same question before someone knew the correct aisle for my item. I have spent thousands here in the past, but now only come here when I have to. Go to an independent store instead.

I have shopped at Home Depot stores all over the country. I am happy to say that the best one I have ever frequented is now my home store! SEQUIM, Washington may not have the largest or fanciest facility that I have been to, but the store is operated by the best group of human beings ever assembled for such a purpose. They enjoy working there and it is apparent. Keep it up, SEQUIM!

They exchanged my new but faulty generator no questions asked with a new but good one of the same exact make and model. A very trouble free and stress free experience. Thanks Home Depot! 👍

I bit the bullet and made several purchases for my kitchen! The greatest part of the purchase was discussing all pros and cons about several appliances with Paul. He was patient and honest since I had done previous research. He also persuaded me to get the 5-year warranty on all items. I am very happy with all of my purchases and delivery and installl was perfect.

I went to Sequim Home Depot to get pleated window shades for my new home. I was helped by an employee on the floor so wonderfully. It was a great interaction... from advice on style, to measuring and cutting. Real help from a real human.

Although we haven’t received our new LG refrigerator, our three visits in search of the perfect unit to fit in our home was very positive. We didn’t have to search out an associate to answer our questions.

Troy the associate that helped us was very helpful in new all the helpful hints warranty and returns We are excited to use the new Samsung we purchased in Sequim.

We are fortunate to have a HD in our small town. Reasonable prices, great selection of products, friendly and helpful staff.

Been to a lot of HD’s in my trade at various locations and states. This location is almost like it’s staged. All employees are courteous and helpful. A rarity.

Jess, Dustin, Daniel, Tammy, Scott, Shawn and I am missing so many other names that make this Home Depot the best! The level of customer service and the willing to help me with all of my crazy needs are hands down beyond a 5 star rating! Thank you for all you do to keep my business running efficiently. You all are awesome!!

If you shop during the day you can usually find very good employees but not always! After the day crew leaves I would rate this store a 2! I have experienced crew members avoid customers at all cost, me as well! I have also had the crew not know where anything is in the store! That's frustrating! I think you need more training and more dedicated personnel. Yes, I have had some really great employees who are dedicated! Which is so refreshing! Customer service appears to be a thing of the past, which is sad! I treat all retail employees with respect and I do unfortunately know there are many that do not! Which I will always apologize to the employee for other bad behaviour!

I have been involved in building a Guest Cottage & spent a great deal of time at the Sequim Home Depot where I have received good recommendations, information & help. The Pro Dept has been very helpful & understanding of my lack of computer skills. The staff are willing to help me find the right products for the job. The return policy is easy using my credit card number if I don’t have the receipt which can be cumbersome with a huge catalogue of receipts. Overall the keys work for me at our Home Depot is: Helpful!

I was dreading going to pick up over 40 boards of lumber, concrete pavers and tools. A wonderful customer service person, Garry, in lumber helped me pick out the best boards for my project, loaded the carts, then loaded them on my trailer. He made the experience at Home Depot a delight!

We went in to get a micro. Did not have enough credit to get it so we left. I applied for a card and was told I already have a valid card. Called in to confirm n yes I had a valid card. We back n had Ross handle the trans so we got our microwave. We live in an RV and a micro is important. Don't know why my card in Texas was declined but it all worked out.

Paul in appliances was perfect got me what I needed ty for a great experience!!!!