Reviews for Shorewood #6925

had wonderful experience in the exterior door department

Home Depot provides excellent training for their employees and it is obvious when speaking to associates in their respective departments.

Paint department seems to be the busiest one, but even if you have to wait awhile for service you always get good service with a smile.

Great place to shop

home depot at shorewood,il. is the place we go for our household improvement since we are familiar to the store and feels safe;we have a number of projects which were realized because of this store; today ken bersano really assisted us in making it easy to decide for our new refrigerator;he was very pleasant; thanks , ken.

Great location! Excellent staff

Great Store to shop at

Great selection of cabinets and also the beautiful stone countertops this store has it all

Latoshe brooks was very helpful, very informative and very patient with us!!!!!

Bret in Customer Service and Kristine in the paint department are the BEST! They take time, go above and beyond for the customer! Bret is very knowledgeable and Kristine is able to master hard paint matches!! Love this store! Great selection of tile/flooring, bathroom needs, and much more!! Other people that work there are also fantastic, nothing bad to say about anyone, all very helpful. My husband and I give it 5 stars!!

I had the best experience ever! from the moment I walked in I was greeted by smiling employees and treated very nice by associates.

LOVE this Home Depot! Plenty of employees around and many are able to help in departments in which they do not work. Helpful when the other employees are very busy. This store also has enough of the things we have needed in stock, so no need to run to 5 different hardware stores.

The employee in the electrical department was very friendly. He explained various options and walked with us when we had an additional question regarding our project.

Great customer service

The cashier who assisted me was very friendly and was of great assistance. The associate outside who assisted me in loading my car with the landscaping material was very neat and friendly. After I arrived home and unloaded the rear of my car, I found it to be clean. Thanks.

I have shopped at the Shorewood Home Depot many times and have always found them to be very helpful and friendly. Even when there were problems with my order they were very professional and made things right.

Great store, conveniently located. Friendly employees always willing to help. They have a variety of outside flowers to choose from at a reasonable price. They currently have a 50% off fruit & flowering trees. Definitely going to go back and purchase some.

Kristi in the home decor department was fantastic.

We were lucky enough to run into a wonderful deal on an appliance floor model. We were treated very well throughout the process. We immediately encountered 2 associates who were eager to jump in and help us with all of our questions, purchasing, and loading of the heavy appliance into our truck. A 3rd associate was walking by when the appliance was being loaded and he quickly jumped in with his assistance. These employees worked as a great team that day and treated us very well.

Great store to do business with. I don't use 'absolutes' but this store has ALWAYS been great to do business with. Kudos to management and their employees!

We purchased an over the range microwave, excellent service and the best price with delivery and installation.

I have order multiple window treatments from them. The area is never staffed with enough people, so if you aren't the only one needing help, you will wait half an hour easily. Even then, none of the associates seem to understand the ordering process or options. Each time has been on a weekend when they should be staffed sufficiently. Last time, I realized the order was wrong (even after the associate confirmed my intent) and my message was never returned when I called later. Forget trying to call unless you have an hour to waste on hold.

Very helpful, professional, friendly staff.

This store for me is run perfectly. The shelves are never empty, and employees are quick asking if you need help. This store is always immaculate and makes Menards look like a dump. The employees are always friendly and helpful.

Very Friendly & Helpful staff. I highly recommend..

Checked many sites to compare prices on a range purchase, only one was close. ($3.00 more)

The customer service in carpet and flooring was excellent.

If you need help with a kitchen remodel See Ken Bersano. He is the best and did a amazing job on creating my dream kitchen in California. Thanks Ken.

I have never been let down by this location. Each and every time I have come to the store I have been greeted upon entering and have not had to hunt to find help. Every time I have passed employees in the store they have acknowledged me and either said hello or asked if I needed help or help finding something. Cashiers are generally fast and polite although most times I uses the self check outs for small items. I have worked in retail for over 20 years and the way this particular location is being managed I would say it excellent I can tell that customer service is a top priority of this particular location. The Joliet location on Rte 30 needs to raise their level of service to the Shorewood store's performance. It is night and day different.

The staff are not too friendly. They pick and choose who they want to assist. I also felt that they followed me and my son throughout the store and two came into the bathroom behind us. I have bought many products from this store because my home is near. However due to the harassment from employees following me every time I'm at this store I've chosen to conduct business elsewhere.