Reviews for South Naples #6348

I find the employees at this location are more helpful than at the Pine Ridge Road store.

Had little or no support upon inquiry with multiple home depot staff on the floor to find a product in Pluming. After about 5 individuals and being misdirected to the incorrect aisle found out that they did not have the item. Found the item at Ace Hardward. Lines too long at customer service, need more cashiers. Also, items not marked so when you go to check out the cashier can ring you up.

I need to replace horizontal blinds and had a lot of questions. I was well taken care of and all questions answered. I am awaiting the person to call who does an official measuring and sends the order. I’m excited!

Awesome store with the best service...purchased plants, and they thrived and look so good

Very great deals spent more then I wanted to

We spent $4080.00 on new appliances. The delivery crew arrived. Unboxed all appliances outside in the street. They installed the washer & dryer, fridge and stove. Refused to install the micro due to tile and dishwasher due to angled sink. They called there boss on the dishes washer. They handed their phone to my husband and said someone else would come on Monday today to install but it is up to us on the micro. The two appliances are sitting in my living room. Today is the day for the dw install and no one shows I call the appliance hot line and I was told not on the books. The person my husband spoke with on the phone was a supervisor. After 40 min on the phone we are now rescheduled for wed 1 to 5pm micro is Friday. What a nightmare and appliances don't work when they are sitting in the living room

The forehead temperture in clearance was great. I purchased 1/2 dozen for Christmas presents.

Employees never want to help have attitude and act like they don't know anything

This store has wonderful employees who were very helpful to me while I had to make purchases to replace 4 of my appliances!!

Do not let store employee ( self checkout overseer ) rattle you when they accuse you of not scanning a high $ item.

Kayla provided an exceptionally knowledgeable, phenomenally smart and efficiently succinct customer service that enabled us to conduct our research as we prepare to move into our new home next. Even though Kayla was technically “just a cashier”, she was the one that best helped us with our product search by effectively managing to navigate between what’s available in store and online etc.!!! Exceptionally talented... kudos to Kayla for making this a successful visit for us!

The employees at this Home Depot Store were super friendly and helpful. I recommend everyone who wants to shop at Home Depot to visit this store especially if they need help in locating something . Shopping here was a perfect experience. Thank you

This store has better CS w/customers than the Pine Ridge Store. Will continue to do business here at 6348.

I couldn't ask for better customer service. We had an equipment problem and were getting a horrible runaround from the manufacturer and their "service" centers. After hours of phone calls and getting nowhere but mad, we took it back to Home Depot. The Customer service associate, John listened thoughtfully, then involved the store manager. Problem solved. This store manager went out on a limb, refunding our money knowing that they would have to get reimbursed by the manufacturer. They totally stepped up, took the high road, listened and understood our problem and made it their own. Customer service? That's how it's done.

When an employee finally came to help me (after 2 pages), he was not wearing a mask. 3 other employees were chatting & blocking an isle w masks on their chins. They are the 1st employees in Naples i have encountered maskless. Im not sure if this is store policy or not, if it is, Ill choose a different hardware store in the future

Staff is either poorly trained or doesn't care (customer service). Instead of trying to find a solution to a problem, wasting customer time and communing together to come up with excuses was their go-to method of problem solving. Save yourself the grief and simply go to another location.

Kitchen appliance sales people really helpful. Will shop there again.

Many Thanks to your staff especially Sonja for going above our expectations.

Store was full of super nice and helpful employees always get a helpful hand from people here and the energy is great

Super friendly people nice people at customer service especially this young gentleman named Pat who made my shopping experience wonderful

My husband and I were shopping for a bath tub. Inventory online was limited and we visited the South Naples Home Depot. Bob and Yayou answered our many questions as well as helping us to look at products before we made our choice. We were greeted pleasantly by other associates while in the store. The cashier Susanne taped up the wonky box and was very pleasant and friendly. Outside help, I believe his name was Germann chatted with me while I waited for my husband and then helped us to load the heavy tub into our vehicle. It was a pleasant and productive shopping experience; kudos to Home Depot staff and management !

Thanks to your staff . And many Thanks to your Cashier Sonja for her helping anytime we come in. My wife and I are very happy for her helping us.

Thanks to your cashier Sonja ,I was able to get in and out quickly. She directed me to the items I needed and Then checked me out ! Very friendly

it is just so far away

I would like to know if there is a reason why there was not a place for a doorbell button that is rated for a 24V transformer. I found buttons rated for 16V. I don't believe I should have to buy a transformer for $25.00 to get a $1.48/ $2.00 button to work.

Easy access and excellent fast cashiers

Both Steve (who I talked to on the phone and answered all my questions) and Jovanna ( who I met in the store and walked me through the ordering process) were extremely knowledgeable, helpful, friendly and professional. I was very pleased with my experience at the South Naples Home Depot and have recommended the store to others.

Friendly staff Sonja helped with lines to get us back to work

I love the employees at this store. They are very helpful and nice. Every time I go, I have a pleasant experience unlike the NY stores

Took :30 for them to find my online order, even though I had not only received an email but also a call informing me of it's availability. The customer service reps, both Kyrstal and Andrea, were GREAT! The Asst Store Manager, April, and Acting Store Manager, Bahram were HORRIBLE. It literally took them :30 and :45 minutes to even come to the desk to talk to us. My husband proposed the solution to both of them. Bahram actually walked away, while my husband was still speaking, after saying "this is the way it is". When April finally showed up all she did was listen to my husbands solution and say 'ok, let's do that'. Management was unavailable to the customer service reps and then extremely rude to the customers. Neither manager gave any greeting to us much less a 'sorry there is this problem'. NO sense of "Satisfaction Guaranteed", as is the Home Depot slogan, from either of the managers. Home Depot needs to be made aware of their horrible representation of their company by "leadership"! Seriously want to offer the customer service reps jobs at our company because they don't need the abuse they have to take because their management gives them no support. Really, this was the worst experience at any Home Depot I've every had!!!