Reviews for Spring Valley #6985

This is now my favorite store, having frequented the one at Little York and Hwy 59, 1960 and 59 and Porter stores.

I had a great experience at the Spring Valley, Texas store. I had a online order to pick up and the service was great. Also, I made another purchase while I was in the store and they had everything I need in stock my cashier in self check out was very helpful.

THE HOME DEPOT always has what I am looking for and is conveniently located to my home. They are also OPEN at hours that suit my working schedule. The attendants are courteous and helpful and I have never had an unfavorable experience on any of my visits. My wife likes to look at plants while I am shopping for what I need. Her only complaint is that I find more things to buy than I originally set out for.

The countertop selection area of all home depots needs process work. You can see the materials and talk to someone. But when it comes down to walking through an order with someone to order your countertops there are many charges of all kinds that have to be identified and explained and in some cases even located by the associate. 90% of the time, the person helping you does not have enough training or experience to complete this transaction. You have to call back the next day, make an appointment with someone, or hope that the day you go there that someone will have the skill/training. This has resulted in me going to Home Depot multiple times ready to purchase countertops only to spend 2 hours each time and walking away frustrated with nothing. It would be better to not have anyone at the area at all and just tell people to make their selections in person but then call in their order to someone knowledgeable and then have the person e-mail the order to the customer for confirmation/approval/payment. The current process and staffing is so gapped and frustrating that it dissuades people who have cash in hand and are ready to buy from actually placing an order. This is lost money to Home Depot. The process has to be improved and definitely simplified or it will limp along. The odd thing is that these are not small ticket items. You'd think Home Depot would WANT to simplify it. But it hasn't seemed to change much in 10 years. They staff it with people who only know half the story, and customers get frustrated and don't want to come back again to deal with it because its incomplete and take so darn long to do. I did it one time only to find out that the order I'd spent 3 hours writing with them couldn't be placed since the job had a minimum amount of cost/material to be placed. So why was I allowed to sit there for 2+ hrs and think I could place the order. The process is broken.

The loading area is always blocked by people shopping

very time I Have to load large items the loading area is blocked by trucks and cars not loading, in this last visit I was in the drive way area and the man driving a white truck told me this was parking for contractors and I should not load there , I was behind him , the store employee also told me this area was for contractor , is this ready true , you are closer than lowes plus no Costco traffic, but I am ready to start shopping at lowes , if you store is only for contractors

I registered a complaint about this store last November and quit shopping there. Recently I needed something in a hurry and went there instead of another place. I was pleasantly surprised to find that every complaint I has before has been addressed and corrected. The place is clean now and customer service is great.

in the store there were employees on cell phones at the front

I love Home Depot, it is like going somewhere and enjoying the afternoon, just walking down the aisles to see what is new and what I just can't do without.. I usually make an afternoon of it, just seeing what is new and improved. I use it as my destress afternoon.

barricades on isle i needed to get things or ladders blocking isle ,merchandise lying on floors carts not available or left blocking isles no merchandise accessible with out help and good luck with that.

MATERIAL HAD BEEN REARRANGED FROM PREVIOUS VISIT, BUT WAS EASY ENOUGH TO FIND

i came here to get a special key copied and was satisfied with the service

Every time I go to this store its easy to find the material that i need.

I like Home Deport as the prices are fair, the stores are well organized and clean. In addition, the attendants are willing to help if needed.

The associates on board worked hard collaborating with me on a new project to refinish a dresser and vanity with an aged look and backsplash mosaic tile for the top surface. I worked with a total of seven members of the staff, at one point three at once, and they all were very kind and knowledgeble. What I liked most was when I happened to ask a question of someone in a department for which my question could not be answered, I was not sent packing... they escorted me directly to the next person and assisted in our communication. Each member knew who was there and what knowledge they had in store for my project! Outstanding training and customer service skills all around!

The negative reviews were based on this particular experience, every other time I've been to Home Depot it has been a great experience. The cashier at the Garden Center was not educated on what the differences in pavers, rumble stone traps, caplimes etc. I'm going to be honest if I didn't work in construction I would not know the difference either. After she called another associate over to try to figure out which stone costed what and the fail of that, I then asked if I should go back around to get the prices. After 5 minutes of that I returned with the name and the price and she said to me oh you didn't get the SKU number? The person in front of me was checking out for about 20 minutes. I received help from a very nice young gentleman in loading my car which was greatly appreaciated since that was the only help I received.

Throughout my 3 hour journey at Home Depot, I was asked by numerous employees if I needed any help, and if I said no they said okay just let us know and walked away. I was not hassled into buying anything or signing up for anything, and being a female in a "man's store" I was expecting that. Etta was the cashier who helped me and made sure I did not have to lift anything heavy, made sure things were securely bagged and made sure I was all set. She asked me if I wanted to sign up for a credit card and I said yes without hesitation. After this experience I know I will be coming back!!!

I go to this store almost everyday for something, I always have no trouble finding what I need and seem to always get friendly help.

Store was well organized and associate was available and helpful

I was looking for products I was not familiar with and need help from associates. Received it ten fold.

Having purchased residential cabinets numerous times the salesperson was extremely knowledgeable and helpful.

I would recommend Home Depot to all of my friends the prices were reasonable and they helped me make final decisions that I had no idea what to pick with there background help it helped me a lot.

Everytime I go to the store, I get everything that I need.

Charlie in flooring was so helpful. Did a lot of homework in looking for the blinds I wanted. Called me to update me through the process. Great service

The employees are very professional. The store was very clean.

Don in the paint section is so knowledgeable and courtesy. What an excellent resource.

Don in the paint section is wonderful. What a pro!

Love the home depot store I always have assistance when I need it

New Years Day I came into the Spring Valley store twice, and I noted that your store associates are pleasant, positive and prepared to assist the customers. You seem to have stepped up your customer service at the personal level. Good job! I'll be back to shop again at your store.

Jim #386 is a nice and helpfully person. I am sure will come back!