I understand that with the pandemic that things are a little more difficult but I just wanted to buy sod. The ladies in the garden area did not seem interested in helping. I had to call the store twice to speak to a manager to get help loading the sod. Marvin arrived after I'd waiting for about 23 minutes and he was really good. Great conversation, apologetic, and I felt valued after interacting with him. I'll go back to using another store since this store is steered towards contractors. The front door attendant was really nice and kept the queue moving at a nice pace. Should you decide to go to this location, bring some cash and ask one of the guys in the parking lot to help you load your vehicle. They're much more deserving and faster than waiting for a staff member to help.
- Mon-Sat: 6:00am - 8:00pm
- Sun: 8:00am - 8:00pm
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Welcome to the Paris, TX, Home Depot. We're excited to help you find the tools for your next project.
Here at your local hardware store, we have everything you need for your DIY project. Whether you're looking for Husky storage or closet organizers we've got you covered. Our trained associates can help you find exactly what you need. We offer free pickup within 2 hours on millions of products using our Home Depot app. Shopping at a hardware store has never been faster.
At Home Depot, getting involved in our community is important to us. We support North Lamar, Paris, Chisum and Roxton High Schools, Paris/Lamar County Habitat for Humanity and transitional housing. In-store, we offer hands-on learning that covers a variety of topics tailored to everyone in your family, including monthly kids workshops.
You can find us northwest of the intersection of US-82 and Northeast Loop 286, near the Jack in the Box, a few miles north of Paris Towne Center and the Eiffel Tower. Drop by today and see what's new.
Sincerely,
The Pin Oak Store Team
We're promoting social distancing in our stores and distribution centers, which includes stores limiting the number of customers inside at any given time. In addition to training our associates on social distancing, we've placed distancing markers at some of our checkout counters and are making overhead announcements on our store PA systems asking customers to practice social distancing.
- Buy Online and choose the "Store Pickup" option on the product page or in your cart.
- Once your order is processed, you'll receive an email or text message letting you know that it's ready to pick up.
- Go to designated Curbside Pickup location at The Home Depot store you selected, call the phone number included on your email or text notification and request Curbside Pickup. Remember to bring your identification.
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great store and great people. thanks for your help in this hard times of covid-19
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I was impressed that they limited the number of customers in the store and offered hand sanitizer at the entrance. All the employees I spoke to were friendly and helpful
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So good
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Great customer service experience although the world is impacted by COVID 19. Everyone was ready, willing, and friendly while doing their job.
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More than seven days and I'm still waiting on a refund because the store's delivery service hasn't returned the washer/dryer to them. Or they can't find the washer/dryer in their inventory. It's unclear why I can't get my money refunded since the order is still considered "in transit" after seven days but when I called to try to get it resolved, the manager hung up on me. I'm at a loss as to what to do. The store keeps trying to blame the Covid situation but Lowe's had a washer/dryer delivered to me the next day. Home Depot made me wait a week and then told me the wrong delivery window then told me I'd have to wait another week for a new delivery attempt. The online and store experience are not synched and it's the customer who suffers. I guess I'm just going to have to dispute the charge with the credit card company and try to get it resolved that way. Buyer beware. This location is poorly managed right now.
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Clean Neat Professional User friendly place
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The store representatives are generally very knowledgeable and helpful. The Customer Service representative was very helpful and accommodating at a time when the checkout line was long do to the COVID-19. She assisted with the checkout process when her line wasn't full, which greatly speeded up the process.
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