Reviews for St Louis Park #2806

I have noticed and experienced the effort and positive attitude shown others and myself when asking for assistance or product location.

I purchased a washing machine, which has been rescheduled four times for delivery. It has been over two weeks now, and still no washing machine! The guidelines for leaving a review want you to concentrate on the product. I DON'T HAVE THE PRODUCT that is fully paid for!

IT DOESN'T MATTER HOW MANY TIMES I CALLED THE STORE MANAGER - THEY WERE VERY NICE BUT THE DISCONNECT FROM THE INSTALL AND THE STORE WAS BEYOND UNACCEPTABLE. THOUGH IT TOOK 4X TO GET IT DONE - THEY MANAGED TO DENT AND SCRATCH A BRAND NEW DRYER STACKED. SO MANY ERRORS ON ORIGINAL ORDER. THE SLP STORE WAS NICE AND FRIENDLY BUT THEY ARE LIKE A MILLION PLANETS AWAY FROM INSTALL. A SUPERVISOR AT INSTALL WAS SUPPOSED TO RETURN A COMPLAINT CALL - SPOKE WITH HER ONCE AND EXPLAINED THE ISSUES AND SHE WAS VERY UNDERSTANDING AND KIND AND I SAID PLEASE DO NOT SEND THE SAME GAS INSTALL PLUMBER AGAIN - GUESS WHO SHOWED UP? THE CREW FROM INSTALL THAT WAS SUPPOSED TO REMOVE THE OLD VERY SMALL STACK UNIT SAID MY HOUSE DOOR NEEDED TO BE REMOVED AND I ASSURED HIM AFTER 20 YEARS IN MY HOUSE AND 7 APPLIANCES IN AND OUT - NO, IT DID NOT NEED TO BE REMOVED. IN FACT, THE NEW DELIVERY WAS BIGGER AND WENT IN THE HOUSE JUST FINE = AS HE COULD SEE. HE WAS MAD AND LEFT WITHOUT DISCUSSING IT FURTHER WITH ME. THE 3RD CREW TRIED TO TELL ME THE DOOR NEEDED TO BE REMOVED - I SAID NO. THEY GOT IT OUT JUST FINE AND NEVER BUMPED A WALL OR THE DOOR. HE WAS RUDE AND NEVER EVEN BOTHERED TO SAY... THAT DID WORK! I NEVER HEARD BACK FROM THE SUPERVISOR OF INSTALL. APPARENTLY IT'S A 3RD PARTY AND NOT HOME DEPOT AS THEY DON'T HAVE THEIR OWN THAT THEY CONTROL AND TRAIN. THEN I ASKED TO SPEAK TO THE SUPERVISOR OVER THE SUPERVISOR... I WAS GIVEN A NAME AND HE NEVER CALLED. BOTTOME LINE - HOME DEPOT DOES NOT HOLD THEIR 3RD PARTY CONTRACT ACCOUNTABLE FOR THEIR VERY POOR SERVICES. I HAD TO STAND AND WATCH WHILE THEY DIDN'T BOTHER TO LEVEL A BRAND NEW ROCKING WASHER AND PLANNED ON PUTTING THE DRYER ON TOP. I SUGGESTED THAT THEY MIGHT WANT TO LEVEL THE WASHER SINCE IT WAS ROCKING AND WOULD MAKE THE WHOLE LEVELING PROCESS EASIER. THE GUY WAS RUDE AND SEEMED TO HAVE A PROBLEM WITH A WOMAN IN THE PROCESS! HE SAID, MAME, WE ARE TRYING TO WORK HERE. THEN IT DAWNED ON HIM THAT IT MIGHT BE A GOOD IDEA SO THEY STOPPED PUTTING THE DRYER ON TOP OF AN UN-LEVELED WASHER. THEN I HAD REPEATEDLY ASK THEY MOVE IT FURTHER TO THE RIGHT AND BACK - IN OTHER WORDS MOVE IT WHERE THE UNPAINTED FLOOR SHOWS THE OLD SYSTEM WAS LOCATED. HE ARGUED WITH ME. IT WAS JUST RIDICULOUS. THEN THEY TOLD ME THEIR TRUCK WAS TOO FULL TO PUT IN MY TINY KENMORE STACK UNIT SO THEY LEFT IT ON THE CURB SAYING THEY WOULD COME BACK - IT WAS 3 DAYS BEFORE THE SUPERVISOR OF INSTALL SAID THEY WOULD COME ON THE 4TH DAY. HAD TO SPEAK TO ANOTHER MANAGER AT HOME DEPOT. I TOLD THEM A 4TH DAY WAS UNACCEPTABLE ---- SITTING ON THE CURB. THEY FINALLY CAME AND GOT IT ON THE 3RD DAY...I WOULD NEVER RECOMMEND HOME DEPOT APPLIANCE PURCHASE AND INSTALL. THEY MADE SO MANY ERRORS. THE GOOD NEWS IS THAT I LOVE THE LG SYSTEM AND I AM VERY HAPPY WITH IT THOUGH IT WAS A NIGHTMARE AND MANY ERRORS WERE MADE IN THE PURCHASE THAT MADE IT A NIGHTMARE. THEY DID CREDIT ME FOR THE DAMAGE. THEY NEVER BOTHERED TO RESPOND WITH MAKING IT RIGHT ON THE FACT THEIR 3RD PARTY INSTALL (ALL THAT THEY USE) NEVER FOLLOWED THROUGH, NOR DID TWO MANAGERS FROM THAT 3RD PARTY CALL ME BACK. THEY DON'T SEEM TO HAVE ANY CONTROL OVER IT OR ACTUALLY CARE BECAUSE IT'S KIND OF THE HOME DEPOT WAY - ACCEPT FAULTY EMPLOYEES AND DON'T HOLD THEM ACCOUNTABLE / OR TRAIN PROPERLY. IT'S NOT MY INTENTION TO JUST COMPLAIN - I WAS HOPING TO DISCUSS WITH THEM ON HOW TO MAKE IT BETTER FOR CUSTOMERS AND ULTIMATELY HOME DEPOT'S BOTTOM LINE. I WILL NEVER MAKE A PURCHASE LIKE THIS AGAIN. I BOUGHT THE 5 YEAR ALLSTATE PROTECTION PLAN - OF WHICH, THE EMPLOYEES WERE NOT ABLE TO REALLY GIVE ME ENOUGH INFORMATION. I THINK WE CAN ALL DO BETTER BUT HOME DEPOT HAS TO MAKE THE EFFORT. I TRIED.

I purchased a shower door online through home Depot it was supposed to be 10 days it is now over 30 days and it has not left for St Louis Park store. I decided to place another order same shower door but have it shipped to Forest lake it's already in the truck I should have it by the 13th that's 8 days from the time I made the purchase . draw your own opinion

Hasn’t been delivered yet

A comedian once made a comment about assistance in a home depot I tend to agree that they are many yet. Invisible. You see them walking all over the place, restocking shells, redoing inventory, moving parts from point a to point b, but at no point, does anyone stop and say, is there something I can help you with Or if you do stop someone and ask them, they say it's not their department, and they will see if they can find someone to assist. That usually takes longer. Then me walking the entire store to find what I came in for. By the way, that's not convenient.

Purchased a refrigerator to be delivered during a free delivery promo. The salesperson told us that the delivery personnel could reverse the fridge doors for us -- that was not true. Very disappointing.

A gentleman in a powered wheelchair asked if I needed help and guided me to a specific product that I had come to guy. I thought that was a wonderful service for so many reasons.

I recently purchased 13 sheets of sheet rock and then realized I was not going to be able to get them up 3 flights of stairs in my Home. I brought them back and two employees helped me unload them and made my mistake not so painful,and the return process went smoothly.

I really like the ‘flavor’ of the staff at this store. They are friendly and helpful, and have no problem answering questions about products, inventory, or location of what I need.

Purchased battery powered lawn products. Excellent service explanation and products.

Great employees! Exceptional customer service. Employees are very willing to help with any questions I may have. Good products bought at this store

When I visited with Drew in the Windows area of the store, he was very helpful and provided the input for a quote for a sliding glass door and indicated that the company that did the measures and estimates would contact me in at least 72 hours. You also charges me $40 for requesting an estimate, which I think was a bit much. The estimate company never called so I called them and they indicated that they could visit me a month out-after October 1st! This is obviously unacceptable for a wait time so I contacted Drew and he made the effort to improve that date but was unsuccessful. I am going to follow up to see if the window that I am interested in is the right price and go forward if it is. If it is not, I will expect Home Depot to refund the $40 due to poor service.

Dan at the register was spectacular!

All five of the employees I encountered and with whom I Interacted were friendly and helpful, asking others if they were unsure of answers so I could proceed. That means alot when I am unsure of what I need to do .

At the checkout, I was not greeted by the person at the cash register or thanked. There was no eye contact as he was busy watching a video on his smartphone.

Juan help me out in the aisles, and Reshi was great at the check out

Please clone Louis and make him available at other stores. Had to visit this store as my local one was out of stock. Louis made my day with his help in customer service, loading, and good jokes! Keep on being great, Louis!

Big store. Jason knew where my items were. Much thanks

I have bought an LG range along with a washer from the Home Depot in St. Louis Park. So pleased with the equipment and the buying process.

I have been a regular shopper of this location for over 15 years. The assistant manager had been helpful a while back. But recently, there was a major issue with a flooring order I made through the 800 number. Vincent and Mick stepped up to help rectify the mistake, and there were multiple steps and issues along the way. But they communicated well, listened to my concerns, and they eventually resolved the matter in a way. I appreciate how the staff went above and beyond to help!

Women, watch out! You will not be treated well in this store. It is meant to cater to men, and women are actively discouraged from spending money in the store.

It may have been related to the off-peak time I was there, but getting knowledgeable help was very easy and the store was clean and well organized. Would definitely shop there again for my hardware needs.

Without fail, extraordinary customer service!

Helpful staff and very knowledgeable .

Bought a lamp, lightbulb, molding for a door, screws, nails, and sandpaper without assistance. I declined assistance since the aisles are clearly marked, and well stocked. Completed every item I went for, and the lamp was on clearance sale. Prices competitive to rival stores.

Carson from the flooring department went above and beyond to help me with choosing and buying a piece of flooring. He was very knowledgable and patient and provided excellent customer service!

Came in for a part for our fridge and had a great experience. Everything was easy to find. There were so many employees that were extremely helpful, which feels rare these days, it feels like most retail stores skimp on staff. Got to spin a wheel for prizes and handed free popcorn, which we didn't expect.

From the second, I walked in Tony Who was overseeing the self checkout registers welcomed me asked if there was anything he could help me with which still happens. I needed help with purchasing my refills of my 5 gallon waters. He entered in the computer. He stepped away. When I turned around he had went on his own and got me a cart. wait it didn’t end there then he proceeded to help me load them into the shopping cart, mine blown I’ve never received this kind of service ever actually me and him bonded while he was helping me over the fact that he’s a Dodgers fan as I am too! His Spanish is really great. He made me laugh very charismatic, very kind energy I just had to say thank you normally I wouldn’t take the time to do these surveys simply because your user ID and password is a bit obnoxious. Please simplify that, but he obviously wild me and I had to let you guys know how impressed, satisfied and happy I am of his service.

The kind employee gave me help even though I didn’t ask for it.