St Pete #0257

My husband and I LOVE shopping at The Home Depot. We are always greeted by a friendly associate and always leave the store feeling great about the items we purchased.

Overall the employees are great. I've been across the street to the other big box store and it's just comparing apples to oranges when it comes to general availability of help and courteous employees. I had great experiences except for tonight when I was given a part that didn't fit by someone in the plumbing department. He didn't know. I came home and saw the pipe didn't fit. I went right back to the store, saw the same employee. He realized his mistake and gave me the right part. I went to the customer service desk to return the parts and pay for the new ones. I had cashier "Kim" at the customer service desk. She was very snotty at the beginning and asked if I had installed the parts. I explained that I got the pipe and connector by the plumbing dept and it was the wrong piece. She rolled her eyes as if I did something wrong. I explained I had the correct part now and had my receipt for the return. She reluctantly gave the return but was just rude. Not that it matters, but the pipe and adapter was $3.87. Seriously? If you look at the time stamp, you'd see I was there 30 minutes earlier and I would've been there sooner, but I have to drive to the store. Kim needs an attitude adjustment. If she's having a bad day, don't take it out on us. This was On 6/2/2021 at 8:06pm. If her intention was to make me not want to visit the store again -- congrats. You did your job.

The gentleman at the paint counter was very knowledgable about the product and knew what I was looking for. Service was fast, and I was out of the store in no time. I would definitely recommend this store to others; I go there about three times a week and everyone is always helpful.

Common sensically arranged items make finding things easy. And if you do have any difficulty finding things, floor associates are knowledgeable. Cashiers facilitate checkout.

I've shopped at Home Depot for over 30 years. One drawback to their paints is that they contract with Glidden for a certain batch of paint. Over a period of time they will discontinue a certain batch and go with another. This creates a problem when you want to touch up a room since even though it's the same "color" it won't match. If your painting a home/apartment that your moving from then it doesn't matter. However if it's a home you plan to live in for a long period of time your better off to go to a Glidden, Sherwin Williams or Porter Paint store and getting your paint from them. Home Depot is using their own brand on certain products. While most of those products are highly competitive to name brands, one brand to stay away from is the HDX painter tape. The tapes are VERY pricey. Stay with a name brand as the HDX brand WILL NOT STICK. I had to constantly reapply the tape while cutting in. Very frustrating. Over the last 30 years I've used Home Depot to maintain three homes and four duplexes. I will continue to do my price comparison with their competitor who always seems to be either across the street or within a few blocks from them. However, so far I like the price and quality of the Home Depot products. The ease of going in, finding what I need and getting out has made Home Depot my "go to" store.

The manager, Chelle Middleton is fantastic and she truly cares about her customers. I felt that she really wanted to make sure my issue was resolved. Thank You!

I despise the self service! Hire some people and pay your CEO less.

Store had everything neat and clean and in order. Early or late associates are filled with energy. Very nice store overall

Never had a bad experience at this store until today ( 6/20/18) then it all changed at the returns desk with a lady named Sammy J who lacks personality or knowledge to work in this area. Then to be talked to the way i was by Brandon ( D-31-DH) is so wrong! I am the customer!! They both need to be FIRED. Next I am calling in the local news! racial profiling!!

The best part of the visit was store employee Barbara's help with the planning of framing a picture that is very special to me. She took an interest and asked questions so she could get an idea of my taste and what I wanted Checking out with Therese was also pleasant. She was upbeat and very friendly. Left the store feeling good.