Both the clerk and the manager at this location were dispicably rude. It seemed like the clerk already had her mind made up as far as not even trying to meet any of my needs, and because of that when I asked to see the manager, he was very close-minded as well.
I came in to return a vacuum that I ended up not able to afford. I got robbed earlier on this week, so I had to get a replacement ID. The State of Colorado gave me this ID while I wait for the actual card copy in the mail. Even though I had an actual COPY of my receipt, which CLEARLY stated that I paid cash, she wouldn’t accept it as a legit form of ID, so that’s when I asked to see the manager.
It seems like nowadays, the customer doesn’t come first anymore, and making sure the customer is 100% happy w the product or store, just doesn’t phase employees. The fact that the clerk already seemed to make up her mind not only about the return, but about myself as well, that the manager went to have her back on it, and already made up his mind as well, without even ever giving me a fair chance.
I understand that this store along w a few of all of the other stores are huge targets for “boosters”, but that doesn’t give you guys the right to discredit the people who actually come into your stores and purchase the products with real cash. Seems like I was automatically already judged or something before I even came up to the woman in the first place.
Both the clerk and the manager had repeatedly told me they weren’t going to accept the return due to the fact that anybody can make a paper copy of a state license, and they weren’t going to do it.
Was it my fault I got robbed, and attacked the other night? No! Should I have to suffer for other ppls bad mishaps? No!
I looked at the manager and told him “the State of Colorado gave me this ID to hold onto until I get my card copy. If this isn’t a legit form of ID, then tell me why did the state give me this to hold onto?!” I told them I wanted my money back, and that this wasn’t fair.
The clerk finally looked at me, and said “oh you wanted your money back? We can do that, I thought you wanted store credit”. She looked up, tried to apologize (take note the manager just sat there blinking away, didn’t even bother to apologize), and I was fuming so much by then I barely even recognized her apology before I was already out the door.
This is what I’m talking about. The inconsistent, in compassionate, and rude customer service that not only I deal with at places like Home Depot, but everywhere!! The Home Depot I bought my vacuum at all the way out in Falcon; however, we’re super friendly there, but it does get very tiring being followed around with the employees constantly thinking I’m going to steal something, so they ask me if I need help about 100 times in a matter of 15 min....
Overall experience at the Southgate location, just don’t go there.
