#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(602)302-6984

Rental Center

(602)302-6990

Store Hours

Mon-Sat:
5:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

3609 E Thomas Rd

Phoenix, AZ 85018

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.6 out of 621 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (621)
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Showing 1-30 of 621 reviews
Extraordinary staff. Courteous and professional and nice people. Much appreciated.
Extraordinary staff. Courteous and professional and nice people. Much appreciated.
by
  • Verified Purchase
  • Recommended
This Home Depot has plenty of knowledgeable employees on the floor and available to help find ite...
This Home Depot has plenty of knowledgeable employees on the floor and available to help find items and advise you in doing your project. It appears management considers customer service important enough to employ enough employees to get stocking work done secondary, after helping customers. I have never experienced a rude employee there.
by
  • Verified Purchase
  • Recommended
thank for a great shopping experience, everyone very helpful. very clean store.
thank for a great shopping experience, everyone very helpful. very clean store.
by
  • Verified Purchase
  • Recommended
Very helpful! Thanks.
Very helpful! Thanks.
by
  • Verified Purchase
  • Recommended
Barb is always so helpful, friendly and knowledgeable about the store layout. She has directed me...
Barb is always so helpful, friendly and knowledgeable about the store layout. She has directed me to the proper aisle on numerous occasions. This store is always clean and organized and the employees are always ready to help!
by
  • Verified Purchase
  • Recommended
Store was clean and got help finding items real quick.
Store was clean and got help finding items real quick.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The two employees I had contact with, Charles and Eduardo were fine representatives for your orga...
The two employees I had contact with, Charles and Eduardo were fine representatives for your organization. They went above and beyond the normal assistance expected for my needs. To be commended. I would have no problem recommending this store based on just this shopping experience.
by
  • Verified Purchase
  • Recommended
You folks need to recognize how awesome Charlie (in the garden department) Sarah, Skyler, and Den...
You folks need to recognize how awesome Charlie (in the garden department) Sarah, Skyler, and Denise (in the pro department) are. Among two visits, these four made my day both time! Best Home Depot I've ever been to!
by
  • Verified Purchase
  • Recommended
April is your go to Cashier! She is exceptional. Quick, knowledgeable and friendly. Service with ...
April is your go to Cashier! She is exceptional. Quick, knowledgeable and friendly. Service with a smiks. Enjoyed my transaction. I found my garden products and she immediately rang them up and gladly assisted me with opening my new Home Depot CC at the front end cashier's.
by
  • Verified Purchase
  • Recommended
Bad experience almost every time. Usually low stock or no stock in what I need. Items on display ...
Bad experience almost every time. Usually low stock or no stock in what I need. Items on display with no price marked. Generally dirty and run down. If you need lumber its usually the last 20 of the worst boards. Was there today and the cashier charged me for 3 bags of potting soil instead of 2. When I pointed out the mistake she said I'd have to go inside to customer service. Another line!! She cant fix it?? What a dumb policy. So I grabbed another bag of soil. The whole time she was scanning my items she was taking to another employee and not focusing on my transaction. The very thought of having to make a trip to this store elevates my blood pressure. Oh, almost forgot to mention the bums going through the parking lot asking for money or the day workers all bunched up like gangs as you pull in the parking lot.
by
  • Verified Purchase
conveniently located, good product selection, friendly and knowledgeable sales people
conveniently located, good product selection, friendly and knowledgeable sales people
by
  • Verified Purchase
  • Recommended
Excellent, friendly staff. Clean, good product for good prices.
Excellent, friendly staff. Clean, good product for good prices.
by
  • Verified Purchase
  • Recommended
Current promotion was excellent.
Current promotion was excellent.
by
  • Verified Purchase
  • Recommended
Service desk was excellent; helpful, efficient, pleasant, explained exactly how things were done.
Service desk was excellent; helpful, efficient, pleasant, explained exactly how things were done.
by
  • Verified Purchase
  • Recommended
Home Depot has what customers need in a marketplace for home improvement!
Home Depot has what customers need in a marketplace for home improvement!
by
  • Verified Purchase
  • Recommended
This store is always busy and the employee took the time to ask if I needed help. She was very kn...
This store is always busy and the employee took the time to ask if I needed help. She was very knowledgeable about the product I was looking for.
by
  • Verified Purchase
  • Recommended
Maria the cashier, Lewis (wearing a cardboard signs regarding ac service) and assisted us in the ...
Maria the cashier, Lewis (wearing a cardboard signs regarding ac service) and assisted us in the ceiling fan department, guy in tools (nice gray shoulder-length hair). Others did approach and ask if I needed help. It beats the days I've gone in there, and customer service was beyond hideous.
by
  • Verified Purchase
  • Recommended
I had an amazing sales person in the door and screen area.
I had an amazing sales person in the door and screen area.
by
  • Verified Purchase
  • Recommended
The store was clean and the products I was looking for were easy to find. The check out clerk was...
The store was clean and the products I was looking for were easy to find. The check out clerk was friendly and helpful.
by
  • Verified Purchase
  • Recommended
Super helpful staff!
Super helpful staff!
by
  • Verified Purchase
  • Recommended
Awesome store! Super helpful staff.
Awesome store! Super helpful staff.
by
  • Verified Purchase
  • Recommended
I was looking around passing by three employee no help till I asked
I was looking around passing by three employee no help till I asked
by
  • Verified Purchase
  • Recommended
Great store, a lot of action, and great prices. Very helpfulf staff. I've been shopping here for ...
Great store, a lot of action, and great prices. Very helpfulf staff. I've been shopping here for over 25 years.
by
  • Verified Purchase
  • Recommended
Always very friendly associates ready to help.
Always very friendly associates ready to help.
by
  • Verified Purchase
  • Recommended
Received great customer service at this location. David ,Matt and Barbara thank you for the grea...
Received great customer service at this location. David ,Matt and Barbara thank you for the great customer service that I recieved today.
by
  • Verified Purchase
  • Recommended
Great Store. Great Employees who really LIKE to work at Home Depot and Really care about Customer...
Great Store. Great Employees who really LIKE to work at Home Depot and Really care about Customer Service. TAKE a Bow. A Pleasure to Shop With YOU ALL. I found Everything I Needed.. Store was SPOTLESS and NEAT
by
  • Verified Purchase
  • Recommended
Francisco @ pro desk very knowledgeable and professional as well the loader outside very helpful ...
Francisco @ pro desk very knowledgeable and professional as well the loader outside very helpful and friendly
by
  • Verified Purchase
  • Recommended
I was able to get in and out quickly. I was able to find what I needed and there was a good varie...
I was able to get in and out quickly. I was able to find what I needed and there was a good variety, so I was able to choose based on my needs and not feel that I was stuck because selections were limited.
by
  • Verified Purchase
  • Recommended
Outstanding customer service, Terry in electrical department was great. You know how it is usuall...
Outstanding customer service, Terry in electrical department was great. You know how it is usually they run the other way when you start towards them to ask a question. Not Terry, if he sees you he will come up to you and ask if you need any help. Let me repeat that he actually comes up to you, the customer, WOW. Terry helped me out and I am very grateful. He took the time to help me get the stuff I needed and did it with a smile on his face to boot.
by
  • Verified Purchase
  • Recommended
When you coming to this Home Depot on 36 Street and Thomas I am honored to tell my friends and ot...
When you coming to this Home Depot on 36 Street and Thomas I am honored to tell my friends and others that I had such a great help on my way out paying upfront from their cashiers and there please I was not discriminated in anyway and body language for my and Thursda when coming to this Home Depot on 36 Street and Thomas I am honored to tell my friends and others that I had such a great help on my way out paying upfront from their cashiers and there a place I was not discriminated in anyway and body language for my and Ethnicity usually places I go to that happens plus no negative vibes anywhere amazing location!
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 621 reviews

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