#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(602)302-6984

Rental Center

(602)302-6990

Store Hours

Mon-Sat:
5:00am - 10:00pm

Sun:
7:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

3609 E Thomas Rd

Phoenix, AZ 85018

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Customer Store Reviews

  • 4.6 out of 615 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (615)
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Showing 1-30 of 615 reviews
I can typically find someone to help who is knowledgeable and informed. They know the store and ...
I can typically find someone to help who is knowledgeable and informed. They know the store and their products and I keep their names in my head and look for those individuals when I go back. Unfortunately, at every HD store I have been to, there is that individual who is not helpful and should probably go work elsewhere. Not a reflection on HD which is a great place to shop. Overall, I am a fan.
by
  • Verified Purchase
  • Recommended
Staff are very helpful. Store is not as clean as other Home Depot’s.
Staff are very helpful. Store is not as clean as other Home Depot’s.
by
  • Verified Purchase
  • Recommended
This is an excellent customer service store
This is an excellent customer service store
by
  • Verified Purchase
  • Recommended
The Employees are very polite, listen and are there to advise. Thank-you
The Employees are very polite, listen and are there to advise. Thank-you
by
  • Verified Purchase
  • Recommended
On a busy holiday weekend the store had all the items I required and plenty of open check-outs al...
On a busy holiday weekend the store had all the items I required and plenty of open check-outs allowing for a quick and easy visit. What was amusing to me and a nice suprise was the cashier had a bag of dog bone treats for customers with their dogs, nice touch for customer service.
by
  • Verified Purchase
  • Recommended
I have lived in this neighborhood for over 30 years and have always used this Home Depot store fo...
I have lived in this neighborhood for over 30 years and have always used this Home Depot store for all of my building materials . It is clean, well organized, and the employees are always helpful and friendly.
by
  • Verified Purchase
  • Recommended
I usually find what I need here although there are times when the information about stock at this...
I usually find what I need here although there are times when the information about stock at this location is inaccurate.
by
  • Verified Purchase
  • Recommended
This location always has the best customer service! Everyone is very eager to help you out and t...
This location always has the best customer service! Everyone is very eager to help you out and tend to your needs. I have never had a problem while shopping at this location. They have always had what I needed! I will recommend this store if you're in need of what they have to offer! Very good place to get you in and out!
by
  • Verified Purchase
  • Recommended
The store employees are helpful and friendly. Perhaps a primary drawback to this store and its lo...
The store employees are helpful and friendly. Perhaps a primary drawback to this store and its location are the seemingly large numbers of people in the parking lot -- sometimes actually standing in the lane for cars -- soliciting customers as they enter or exit the parking lot near Thomas Road.
by
  • Verified Purchase
  • Recommended
Great clean store with employees that know what they are talking about! I was helped on every ais...
Great clean store with employees that know what they are talking about! I was helped on every aisle. Thankful that I went to this HD for my needs. thank you!
by
  • Verified Purchase
  • Recommended
Had the best shopping experience I can remember, yesterday, one of the clerks made me feel like m...
Had the best shopping experience I can remember, yesterday, one of the clerks made me feel like my life was turning around, on the spot. Its a really good life already so it takes something extra special to make me feel incredible. Right place, right time.
by
  • Verified Purchase
  • Recommended
I mostly used the electrical dept. while our house was being repainted and electrical updated. I...
I mostly used the electrical dept. while our house was being repainted and electrical updated. Isaac and Jason were patient, kind, knowledgeable, and VERY helpful 5 days in a row as I kept returning for more and more needed items. Kudos to them! Thank you for all your help!
by
  • Verified Purchase
  • Recommended
Home Depot makes shopping fast & pleasant!
Home Depot makes shopping fast & pleasant!
by
  • Verified Purchase
  • Recommended
Great store.
Great store.
by
  • Verified Purchase
  • Recommended
store is clean and good
store is clean and good
by
  • Verified Purchase
  • Recommended
I shop store #0477 and I love shopping this store.Employees are very helpful and courteous. My mo...
I shop store #0477 and I love shopping this store.Employees are very helpful and courteous. My most liked departments are Hardware& Gardening,I get great ideas on decor inside and outside of the home .I get to browse a lot ! I sometime feel bad because associates are asking do I need help finding something and I politely say I'm good just browsing. I had a return item My Cashier in customer service Returns name Michele was the best and the only person I reviewed. Michele Was very efficient and knowledgeable in her job,she corrected the price adjustment with courtesy and a smile ...The two things that made her get this review and my Thanks. Associates l encountered that day were great!!!!
by
  • Verified Purchase
  • Recommended
Recent visits there have been great with employees there to really take the time and care to help...
Recent visits there have been great with employees there to really take the time and care to help find what was needed. I like the advice given as well on what type of product would work best which makes it less likely for returns.
by
  • Verified Purchase
  • Recommended
This store has employees that are knowledgeable of the products that they are assigned to. Th...
This store has employees that are knowledgeable of the products that they are assigned to. They seen to always have what I need in stock. Cashiers are always friendly.
by
  • Verified Purchase
  • Recommended
Georgia, the front cashier is so nice always to say hi by my first name... I so appreciate her...
Georgia, the front cashier is so nice always to say hi by my first name... I so appreciate her. and Kenyan in loading does a great job... I very much appreciate home depot... i only shop there... not the other places... I have been a big fan for over 15 years. 5-STAR to Home Depots everywhere! Cheers, Billie Grace :o)
by
  • Verified Purchase
  • Recommended
The store at Thomas road I find to be more helpful that he store in mesa down the road from me. ...
The store at Thomas road I find to be more helpful that he store in mesa down the road from me. The customer service is above and beyond. Parking is a problem sometimes with Wall Mart next door but every one is courteous. so no issues. Good Store
by
  • Verified Purchase
  • Recommended
Veronica was very helpful, friendly, and pleasant to talk with. We left with a smile on our faces.
Veronica was very helpful, friendly, and pleasant to talk with. We left with a smile on our faces.
by
  • Verified Purchase
  • Recommended
satisfied
satisfied
by
  • Verified Purchase
  • Recommended
Customer service at this store exceeds expectations.
Customer service at this store exceeds expectations.
by
  • Verified Purchase
  • Recommended
So helpful
Everyone at this store was so friendly and helpful. I will definitely come back.
by
    I would recommend this store for shopping for home repair and supplies because it is close by and...
    I would recommend this store for shopping for home repair and supplies because it is close by and convenient and has a great deal of products and services that can be used for a multiple situations when it comes to remodeling, building, constructing and or just repairing simple things like a "toilet bowl handle" for flushing the toilet. Although, I feel as though there are not "enough employees" to help assist a customer and at times a customer may have to wait a few minutes to get some assistance from an employee; their employees are always helpful, kind, courteous and respectful towards the customers.
    by
    • Verified Purchase
    • Recommended
    Have a question or concern about a product? Want to order something online and need assistance? D...
    Have a question or concern about a product? Want to order something online and need assistance? Do friendly, helpful and caring employees make you want to come back? Then this is your store! Be sure to stop by the Customer Service counter and ask for Patricia and if gardening is your next stop...ask for Jose! Both of these associates made my last visit to my neighborhood HD praise worthy!
    by
    • Verified Purchase
    • Recommended
    FIRST TIME I MADE A BIG PURCHASE IN THIS COMPANY AND I WAS VERY WELL TREATED BY TWO EMPLOYEES WHO...
    FIRST TIME I MADE A BIG PURCHASE IN THIS COMPANY AND I WAS VERY WELL TREATED BY TWO EMPLOYEES WHO HELPED ME TO FIND THE PRODUCTS THAT I NEEDED.
    by
    • Verified Purchase
    • Recommended
    This is by far the best Home Depot around. Always lots of help on the floor, with helpful and cou...
    This is by far the best Home Depot around. Always lots of help on the floor, with helpful and courteous people to answer any questions.
    by
    • Verified Purchase
    • Recommended
    Actually, I said it all - and I absolutely mean everything I had to say about Bill Cronin. I giv...
    Actually, I said it all - and I absolutely mean everything I had to say about Bill Cronin. I give you my absolute word that he is the most outstanding employee we have ever meant - and my wife, Teresa, feels the same way. From the bottom of our hearts, Thomas F. Mulligan, D.D.S., M.S.D. and Maria Teresa Mulligan
    by
    • Verified Purchase
    • Recommended
    I have been coming to this location for years. The crew is knowledgeable, friendly, prompt and a...
    I have been coming to this location for years. The crew is knowledgeable, friendly, prompt and always takes the extra steps I need for information or advice for completing my projects.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 615 reviews

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