#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(281)586-2402

Rental Center

(281)586-2408

Store Hours

Mon-Tue:
6:00am - 10:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 10:00pm

Sat:
6:00am - 10:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

4159 Fm 1960 West

Houston, TX 77068

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Customer Store Reviews

  • 4.5 out of 580 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (580)
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Showing 1-30 of 580 reviews
The best experience ever!
It seems as if every employee I walked past greeted me and/or asked if they could help me find something. Of all people, the manager helped me get exactly what I came for. Thanks.
by
    • Recommended
    1 found this review helpful
    Excellent customer service!!!!
    When I go to this location, the staff members are always available to meet my needs. Donna at the checkout stations is extremely helpful, not only did she ring up my purchases, but made sure I received help and extra items to help me load my larger purchases. She is customer service done right!!
    by
      • Recommended
      Really great help!
      Greg was amazing really helped to make sure I left happy. If you go to this store and need help be sure to ask for Greg!😁👍
      by
        • Recommended
        Great help at The Home Depot
        Sam and Brandon helped me with everything to finish my project.
        by
          • Recommended
          If I could give 0 stars I would
          Me and another customer sat outside and waited on our orders to for no one to ever come out, answer our calls, or do anything at all
          by
            Treveon Order Puller
            Because A Men By The Name Of Treveon Lindon Was Very Respectful,Kind And Very Outgoing. He Assisted Me In Wanted I Need To Be Done, He Was Very Patient With Me. Now This What I Call Good Customer Service. That Young Men Deserve To Be A Leader In The Company At Store 6828 Torrey Chase.
            by
              • Recommended
              Why no notice about military discount on door NOT ACCEPTING PHYSICAL CARD?
              The survey had no category for retirees or homemakers. not all of us work
              by
                • Recommended
                Employee Karlita & costumer service
                One of the best customer service I received in a long time KARLITA was very willing to help and was able to locate the items in question in a timely manner.
                by
                  Nice, clean and friendly faces
                  When I go there, there is always someone willing and ready to lend a helping hand.
                  by
                    • Recommended
                    new security controls
                    handicap riding carts should be at the entrance. two last visits a cashier had to go to the exit for me to have one.
                    by
                      • Recommended
                      Good experience
                      Very friendly cashier quick checkout and helpful floor salesman.
                      by
                        • Recommended
                        Very unhelpful employees.
                        Customer service paged for someone to help me & no one came. The cashier was very unfriendly. I had to leave without getting everything I needed.
                        by
                          1 found this review helpful
                          IN AND OUT
                          ALWAYS HAVE WHAT I NEED
                          by
                            • Recommended
                            Happy customer
                            Great store. Employees are very helpful.
                            by
                              • Recommended
                              Thank You for staying open until 10pm!
                              All in all I'm happy with Home Depot. I realized fairly late that I needed a few things for tomorrow and was glad that H.D. was still open.
                              by
                                • Recommended
                                Employee shames surviving spouse of a disabled veteran
                                The cashier accused me of using the military discount without permission. The military discount is only 10%, not a big deal, but she made me relive the death of my husband, dealing with her.
                                by
                                  paint
                                  Lots of selection for best Paints in town
                                  by
                                    • Recommended
                                    FRIENDLY STAFF
                                    I dealt with 5 different employees on my visit on 6.19.22 and everyone was super helpful
                                    by
                                      • Recommended
                                      Customer service
                                      Wanda is an extremely unprofessional and rude associate. She made no efforts to help us find out how much our scrap wood would cost and told us to just put it back because we're not getting it. How would we, as customers, know why there isn't a barcode or how to get one? She gave us an attitude the whole time because she had to count our wood. Please retrain Wanda. Customers before me and after me were not satisfied with her either because she always has something "smart" and snarky to say.
                                      by
                                        One stop shop
                                        Despite the crowds I always find myself coming here just to browse the selection of unique plants I find in the succulent section.
                                        by
                                          • Recommended
                                          Torrey Chase Home Depot
                                          this was a very pleasant visit and the store was clean and well stocked. I will definitely be back to do more shopping
                                          by
                                            • Recommended
                                            I bought a outside propane heater
                                            I bought a outside propane heater
                                            by
                                              • Recommended
                                              Great Customer Service!
                                              Cliff was super helpful in assisting me & was very professional. Cliff Rocked!
                                              by
                                                • Recommended
                                                Personnel very friendly
                                                Through out the store associates we’re always very helpful and attentive to my needs
                                                by
                                                  • Recommended
                                                  Great service
                                                  Katherine really helped me at the store by getting me discounted items. She was very friendly. Saved me good money.
                                                  by
                                                    • Recommended
                                                    Great store
                                                    Today I went to go by D-ring holders. Didn't know about them until the other day for my project. They had a full supply of what I was looking for.
                                                    by
                                                      • Recommended
                                                      More like a Pantry store than the other Home Depots
                                                      The Torry Chase store is smaller, has a smaller selection of items than Tomball or the store on 1960 at 290. They do not have a carpet section and limited selection on other flooring.
                                                      by
                                                        Very Nice!
                                                        Friendly cashiers, helped me find my product. Thank you Julissa for a quick and easy experience.
                                                        by
                                                          Todd is an awesome manager
                                                          Todd is an awesome manager
                                                          by
                                                          • Verified Purchase
                                                          • Recommended
                                                          Thank you to Rachel (Cashier area) and Sam( Flooring and Appliances) for all of your Help!!! Yo...
                                                          Thank you to Rachel (Cashier area) and Sam( Flooring and Appliances) for all of your Help!!! You Both went above and beyond to assist us and for that we thank you!!!
                                                          by
                                                          • Verified Purchase
                                                          • Recommended
                                                          Showing 1-30 of 580 reviews

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