Reviews for Tustin #603

The other day I had a Honey-do-list and my list was way too complicated for me. On top of that I do not have a “honey“. So I took my list into your store and was greeted so sweetly by your employee named Phi. Phi was so attentive as he listened to what I was trying to accomplish. (I wanted to build something to support a hanging wall garden) The whole time Phi was encouraging and never made me feel foolish for not having any building skills. Phi spent at least an hour taking the time to understand what I was trying to accomplish. He asked the right questions, sketched out ideas as he put a lot of thought into determining what the best result would be for me. I truly appreciated the time that Phi took in explaining the details and planning everything with me. More importantly, I loved how professional Phi was and how he took such an interest in wanting to make sure that I was truly happy with my finished product. In the end I felt like I had my own special “honey“ holding my hand throughout the entire process. So thank you Home Depot for continuing to hire kind people like Phi. Phi is an exceptional employee who has great customer service skills and seems to truly enjoy his job. Good employees like Phi should never go unrecognized. I can’t wait to come back to Home Depot in the future for more of my honey-do-lists! Thank you again.

I enjoy shopping at a Home Improvement store of the parking kot is maintained clean. The inside is important to be clean as well. I've been to other depots where the lot is full of trash amd just because its mainly construction workers shopping there the store do not keep up the cleanliness of the area.

Workers need to improve on their customer service skills

I bought several items

I bought two Glacier Toilets and was delivered in perfect time. Unfortunately one toilet was found broken at the base stand and I called Tustin Home Depot to report this. The Customerservice proved very efficient and courteous. They replaced the broken one with a newly , and throughly inspected . Thank you Home Depot Managment for everything

Large online order with shipping, cannot add one more item without starting over

I'm sorry that you have so many customers stealing your products that you have to lock up hundreds of things. Keep a sharp eye out and prosecute these criminals. They make me mad. You're great.

Home Depot! if you know "good enough," there are clustered alternatives that can be better. I needed a file. I chose something like a file that was perfect for the job. Good times!

This store had the best service and everything you need for do it yourself Freaks like myself.

Most of the time I am able to find staff I was looking for

Great staff members with wonderful Customer Service!

Received excellent customer service in the plumbing dept.

Very clean and not overcrowded like a lot of the Home Depot’s

I am always pleased to use Home Depot 603. The staff being friendly and knowledgeable is a nice assurance but the well maintained stock and orderly presentation makes everything easier.

Every time I go to the store, It's very hard to find somebody to help you

I’m definitely going to shopping at Tustin Home Depot again

I have gone to Home Depot for years and it seems lately that there are not many employees around to help and those that do aren’t as properly trained like they used to be. However, let me tell everyone to seek out Alex! This young man will give you genuine advice and if he doesn’t know for sure will look into it! Very professional and genuinely interested and caring about your needs!

I just moved into a new home and am a first time homeowner. I went to the Home Depot to get some things I needed and every single employee welcomed me or asked if I needed anything. It was fantastic. They helped me find what I needed without hesitation!! I am now a big fan of Home Depot !!!

Thank you for your vibrant display of the products and helping us to get the most used items right away

If you know you need help to find a product, don't go to the Tustin Home Depot. They never have enough employees to help you on staff.

My wife and I were in this today, and we purchased a front door with the help of Mike Pechora. We just wanted to take a moment to compliment Mike and say that he did a wonderful job helping us find the right door at the right price. In addition to being knowledgeable about the products he sold, he was also kind and willing to walk us through every step. This is the type of customer service that keeps us coming back to this store!

Been a customer at the Tustin site for 34 Yrs. Works for me. Owner of three properties and maintenance of them are constant!

Jackie stepped in and solved all our worries, it just doesn't get any better than her

Phyliss is a cashier at the Tustin store. She greeted my friend, my brother and I when we entered the store. While checking out, she noticed that I had forgotten to get tape. So she checked out the products that I had in the cart and was really polite to my brother while he waited for me to come back with the tape. Exemplary kindness! Thank you Phyliss!

Jose and Gregory’s customer service was above and beyond. I have never planted anything in a pot before and asked them for help. They helped me pick out a pot that was big enough for my plant that was around my price range. This pot didn’t have holes…. They got a drill and drilled them in for me AND helped me put my plant in my new pot. TALK ABOUT CUSTOMER SERVICE! Thank you so much.

I went to this store today to pick up some plumbing items. One of the items was a plumber's teflon tape (98 cents). When I arrived at the self check out stand, a cashier named, Regina, came over and started scanning the items for me. I noticed that the teflon tape didn't have a bar code on it, I pointed this out to Regina. I jokingly said, "Is it free if it doesn't have the bar code on it?" with a smile. After receiving no response from Regina, I said, " I am kidding." Regina proceeded to tell me that in a stern voice, and I quote, "If I catch you taking the sticker off next time...." and rudely threw the tape in the plastic shopping bag without looking up the price and entering the price of the teflon tape. I asked her if she is serious, and she said that she was serious. I asked her if she is accusing me of trying to steal the teflon tape, and Regina said, "Look, I am giving you the tape for free." (She is supposed to look up the price and charge her customer no matter how low the price of an item is.) I said "I don't want the tape for free. I want to pay for it. I can afford it." I asked to speak with the manager, and a female manager came over and helped me look up the price of the teflon tape which was 98 cents. It took her no more than 1 minute. Regina needs training in following areas: 1. She needs to learn how to handle items that don't have bar codes on them rather than falsely and rudely accusing her customers of removing the bar codes. 2. She needs to learn that she cannot give away items for free just because she either doesn't know how to look up price of an item that don't have bar code, or she is too lazy to look up the price on the computer and take out her frustration on her customers; she is one unhappy employee. 3. As an employee of the Home Depot, Regina represents her company, and she needs to be trained in customer service and treat her customers with common courtesy and professionalism rather than considering her customers as someone whom she should be smart with and condescending to win an argument. May be Regina was just having a bad day. I wish her well and hope she has a happy life. I hope that she is never treated other people the way she treated me today.

Rachel helped me check the product I was looking for, and helped at checkout. Best customer service ever.

I recently purchased a replacement range for a rental property from your store. The sales staff was amazing and attentive to my needs. However, the delivery service was ill-trained and unaccommodating. Despite clearly communicating my need for a morning delivery due to the tenant's work schedule, they provided me with the runaround and random delivery times. Please ensure your delivery team is better trained to handle such requests and schedule a morning delivery as initially promised.

I bought a grill with a patio set and I was assisted by Shane, Shameer and Michelle! They all provided excellent customer service and had so much patience for my husband and I. Thank you for all the help! Shane you have a great team! keep up the good work!

Had a great experience on 3/5/24 with Tom in the Plumbing department at this store. He helped us find items we needed for our bathroom projects and also suggested other things to help make the project go easier. Great customer service!