Reviews for West Hartford #6210

Some store associates, like my cashier today Palivia, was extremely cordial and pleasant. There was another woman at checkout who was also extremely friendly. These two could probably teach a thing or two to the kid in the paint department who didn’t seem to have any idea about customer service (no eye contact, no engagement, socially awkward). The cashier at the gardening department also lacked charisma - you could practically hear her counting down the minutes until quitting time. Customer-facing employees are the face of your company. Don’t hire people who are “just there for the paycheck”.

Generally, I found this store has the merchandise I need. Because the store is so big (as all of them are), it can sometimes be difficult to find someone to help you out. The store could be improved by having customer call phones around the store so finding assitance would be easier.

I asked for a price on a 1x1x60 and they said since they didn't know they could upcharge me for a 2x2x60. Otherwise they didn't know how much the item they were selling me was so i was out of luck. Not unfriendly, just unwilling to help at all.

Chris was very helpful with my heavy container.

I was quoted a price in the flooring dept. and I was not honored at the cash register!!! They double the price and told the guy who quoted me is on lunch and won’t be back in an hour!!!

The customer service at the West Hartfoed home depot is fantastic. They helped me find everything I needed today and were very patient. I observed this same behavior with other customers

Althougfh it was not his regular area, Tom tried to help me find a product which was misplaced.

Through the years, I have had a good experience at this store on New Park Ave. in West Hartford, CT. It is clean, well-stocked and the employees are knowledgable, friendly and patient. One employee deserves speacila mention. For well over a decade, "Cashier Susan" has gone above and beyond to assist me. Susan is professional, friendly and an asset to the store.

Todd was extremely helpful in helping us find items that were relocated to another area of the store. The employees are very friendly and willing to help us find items or answer my questions. Todd's customer service just went above and beyond what I expected. He asked my husband and I to wait at the customer service desk and he would find the items we were looking for and bring them to us. Within a few minutes he bought them on a cart and even checked us out out so we did have to wait in line again.

I would recommend this store for selection of products stock availability and customer service.

BEST SERVICE!!! Walked to other side of store for me

I purchased some Carpet Cleaner and found the product very easily and saw that the 6210 store is very Clean Organized Customer Service Friendly and Utmost Knowledgable.

I had to return an item that didn't quite fit my vanity. I had hit a brick wall with Home Depot's online chat, but the team at the West Hartford Home Depot quickly and professionally handled the return. As a result, I will be returning to this store for future purchases.

all the equipment's i bought this store is still good and sound

Home Depot is the perfect place to stop by for your home project

I purchased five keys for my home and they were all cut incorrectly. The staff member was on her cell phone during the entire process and transaction. So unsafe and rude!

I needed chicken wire to protect new plantings from the rabbits. The staff person knew exactly what I was looking for and WALKED ME to it.

I was helped by Zulma in the window treatment department. Not only was she nice, she had a vast knowledge of measuring and cutting blinds or my windows.

clean friendly and helpful. A real pleasure

This store is always neat and clean!!!!

A lot of very helpful workers at the West Hartford Home Depot. We appreciated all the help/suggestions we received.

friendly employees and outstanding customer service! provided information and advice for my home project, learned new things today! will definitely visit and shop again!

nice experience; found what i needed; cashier helpful and pleasant and professional

Excellent service from all employees starting from pro desk team, to different deparments like Mike...Allisha and always a smile from entering to e kiting the store from Sonia. Thank you West Hartford Home depot!!

I only have good experiences shopping here, however, I respectfully stopped shopping at Home Depot for awhile because I heard that H.D. ownership supported the worst president in history who is soon to be retired. Thankfully. Please be more thoughtful which political figures you choose to support in the future!

In and out in 10 minutes with a new garbage disposal. The parking lot was a little nutty but inside the store went smoothly.

CASHIERS ARE VERY NASTY WITH PEOPLE

A great neighborhood home improvement store location with a knowledgeable staff and a great selection of products.

Good job to all worker from home depot . Store is neat and clean , as well the aile neat and organized .

Staff need to be retrained and be more helpful and friendly with the customer. Difficult to get help and cashier did not even bothered to informed you that you were leaving some items behind you (even after you paid for those)