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Showing 1-30 of 596 reviews
Apr 24, 2021
Friendly, professional employees. Wide selection of products. Great location - very convenient.
Friendly, professional employees. Wide selection of products. Great location - very convenient.
by
Verified Purchase
Recommended
Apr 21, 2021
I am a senior citizen and my daughter shopped with me to buy a new garage refrigerator. Mine died...
I am a senior citizen and my daughter shopped with me to buy a new garage refrigerator. Mine died unexpectedly. A friendly employee met us in the appliance department, took my information and set up a delivery time. It was easy transaction.
by
Verified Purchase
Recommended
Mar 30, 2021
Would definitely recommend this store. Staff is friendly and Alan is the man you want to talk to...
Would definitely recommend this store. Staff is friendly and Alan is the man you want to talk to in the lighting department. He knows more about lighting, fixtures, and bulbs- down to their color spectrum and why one is better than another- than anyone I’ve ever met and is more than happy to share his expertise with you. The store has a great selection of products and I will drive the 30 minutes to get there the next time I need anything.
by
Verified Purchase
Recommended
Mar 29, 2021
Everyone in this store is very helpful and knowledgeable about their products.
Everyone in this store is very helpful and knowledgeable about their products.
by
Verified Purchase
Recommended
Mar 18, 2021
Peyton at the service desk told me about the website and how I could order things from home that ...
Peyton at the service desk told me about the website and how I could order things from home that I thought could only be done in the store.
by
Verified Purchase
Recommended
Mar 17, 2021
employees went above and beyond to assist me with a tiny calculator battery. unfortunately it was...
employees went above and beyond to assist me with a tiny calculator battery. unfortunately it was not in stock so it was suggested that i go to a battery store. because of that assistance i purchased more than i had originally intended to. this home depot will be my go to store from now on.
by
Verified Purchase
Recommended
Mar 11, 2021
Frank in customer service/returns is very thorough, efficient, courteous and knowledgeable
Frank in customer service/returns is very thorough, efficient, courteous and knowledgeable
by
Verified Purchase
Recommended
Feb 28, 2021
great store and well stocked. If you can't find something, just ask.
great store and well stocked. If you can't find something, just ask.
by
Verified Purchase
Recommended
Feb 12, 2021
This store is clean and I’ve found that the employees in the different departments (Electrical, l...
This store is clean and I’ve found that the employees in the different departments (Electrical, lighting, lumber, plumbing, tile) are knowledgeable and helpful.
by
Verified Purchase
Recommended
Feb 5, 2021
linda lou at check out was unusually friendly and helpful.
linda lou at check out was unusually friendly and helpful.
by
Verified Purchase
Recommended
Feb 3, 2021
The store was clean and going by the CDC guidelines. Everything I needed was available and the pe...
The store was clean and going by the CDC guidelines. Everything I needed was available and the personnerl were very helpful.
by
Verified Purchase
Recommended
Jan 24, 2021
Always had great customer service!!!!
Always had great customer service!!!!
by
Verified Purchase
Recommended
Jan 22, 2021
Brendon in plumbing (Aisle 7) was a terrific help in finding and applying a few PVC items. These ...
Brendon in plumbing (Aisle 7) was a terrific help in finding and applying a few PVC items. These were very specific items needed to complete a garbage disposer project. When I returned home, I was able to wrap up the project in record time. Thank you Brendon!
by
Verified Purchase
Recommended
Jan 17, 2021
Wonderful shopping experience as always. Ingryd was very pleasant and friendly at the register.
Wonderful shopping experience as always. Ingryd was very pleasant and friendly at the register.
by
Verified Purchase
Recommended
Jan 14, 2021
Taylor in customer service was so helpful and patient; even though it was extremely busy when we ...
Taylor in customer service was so helpful and patient; even though it was extremely busy when we were there. She helped us with our need and was efficient and kind.
by
Verified Purchase
Recommended
Jan 3, 2021
Went to Home Depot today and had a manager refuse to match a competitor's coupon at check out eve...
Went to Home Depot today and had a manager refuse to match a competitor's coupon at check out even though Home Depot has matched these competitor's coupons at other times.
At my car I realized the 'deal of the day' I bought didn't ring up correctly. I went back in to the service desk where the lady had no idea what the 'deal of the day' was and that Home Depot even offered such a thing. After showing her on my phone, she said those savings are only available online. I then had to show her online where it says it's available in-store and online. Finally, she refunded me the difference. It's frustrating to encounter employees who don't know their company's offerings or policies and to have to fight with them over it. It's also frustrating to have such inconsistency on 'matching' competitor prices and coupons. Sometimes they do and sometimes they don't....
by
Dec 30, 2020
This store is my default go-to DYI place. The staff is always super helpful, and since the COVID-...
This store is my default go-to DYI place. The staff is always super helpful, and since the COVID-19 hit, and HD took aggressive action to protect me and other customers, I don't hesitate to venture into the store. Thanks to the HD app, I also know exactly what is available in store, and where it is.
All associates are very good, but I want to single out Lynnette, who was exceptionally patient and helpful recently when there was a problem with my HD account that needed fixing.
We have used almost every service HD West Knoxville has, and NEVER been disappointed.
by
Verified Purchase
Recommended
Dec 15, 2020
The employees were very friendly and you could see a smile under their mask. Macey helps us find ...
The employees were very friendly and you could see a smile under their mask.
Macey helps us find a Christmas wreath.
She has a great personality and wanted to help us as soon as she saw us.
by
Verified Purchase
Recommended
Dec 14, 2020
Cannot say enough good things about the staff at this store. They go above and beyond to make su...
Cannot say enough good things about the staff at this store. They go above and beyond to make sure the customer gets what they are needing. I've worked with several staff members and have always left satisfied my trip was successful.
by
Verified Purchase
Recommended
Dec 12, 2020
Home Depot is a great place to shop!
Home Depot is a great place to shop!
by
Verified Purchase
Recommended
Dec 6, 2020
The Home Depot I always shop. Very convenient and store is always in good shape. Short on some pr...
The Home Depot I always shop. Very convenient and store is always in good shape. Short on some product, but that's the same across most all stores.
by
Verified Purchase
Recommended
Nov 22, 2020
If you need help in the construction area or pro desk, you would do very well to ask for John Bur...
If you need help in the construction area or pro desk, you would do very well to ask for John Burton. he goes above and beyond when helping people and is very patient and helpful! Highly recommend him!!
by
Verified Purchase
Recommended
Nov 21, 2020
The store associates went out of their way to help me locate specific nut & bolt sizes. I appreci...
The store associates went out of their way to help me locate specific nut & bolt sizes. I appreciated the assistance!
by
Verified Purchase
Recommended
Nov 20, 2020
I was very disappointed in the apparent lack of procedure to abide by our local mask ordinance an...
I was very disappointed in the apparent lack of procedure to abide by our local mask ordinance and ensure the safety of all customers. I countered no less than 20 customers with no masks and several employees only half way wearing their masks—defeating the purpose of PPE.
by
Verified Purchase
Oct 27, 2020
Everyone is always so helpful! There has been several times Ronnie has gone out of his way to hel...
Everyone is always so helpful! There has been several times Ronnie has gone out of his way to help me find something. And suggest others things that I may have not thought of!
by
Verified Purchase
Recommended
Oct 24, 2020
Great Store when it comes to products, but not all people are wearing face mask.
Great Store when it comes to products, but not all people are wearing face mask.
by
Verified Purchase
Recommended
Oct 14, 2020
Great home improvement store in west knoxville. If they don't have your product they will certai...
Great home improvement store in west knoxville. If they don't have your product they will certainly order it for you.
by
Verified Purchase
Recommended
Oct 10, 2020
Employees are not empowered to deal with gift card problems.
Employees are not empowered to deal with gift card problems.
by
Verified Purchase
Oct 7, 2020
Matt in flooring may all of the difference. He was patient and kind when listening to all of my ...
Matt in flooring may all of the difference. He was patient and kind when listening to all of my questions and provided an excellent solution for what I was trying to accomplish - matching mortar colors. Well done Matt!
by
Verified Purchase
Recommended
Sep 26, 2020
This store is easy to shop, especially with the Home Depot App. The employees are friendly and w...
This store is easy to shop, especially with the Home Depot App. The employees are friendly and willing to help.