#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(919)562-5804

Store Hours

Mon-Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

11915 Retail Dr

Wake Forest, NC 27587

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Curbside Pickup with The Home Depot App
Order online, check in with the app, and we'll bring the items out to your vehicle.

Customer Store Reviews

  • 4.8 out of 689 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (689)
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Showing 1-30 of 689 reviews
Great service!
Everyone at this location is knowledgeable and helpful!
by
    The last person you talk to
    Rhonda at the cashier station,with her positive attitude leaves you feeling better and the day goes better.
    by
      Like the discounts on items.
      I like the two doormats I bought that are on sale.
      by
        • Recommended
        Window department
        Mathew in the window department was awesome and actually cared about my need of coming into the store. He got the job done !!
        by
          • Recommended
          Sales Associates support
          TVON was above and beyond providing knowledge of product and Home Depot procedures relative to delivery, 6 months no interest. We came to look at an outdoor furniture setting, and we ended up purchasing two sets (($799 x 2) - absolutely no regrets. Thank you TVON!!
          by
            • Recommended
            Pro Desk
            Everyone at the Pro Desk are awesome! Tom is so knowledgeable and always has an answer to any questions! Georgie, Terri & Andrew are extremely helpful and go way above and beyond! Adam and Josh are very helpful every time and also go above and beyond! Rhonda is fantastic also
            by
              • Recommended
              Awesome team
              Craig Brown Home Depot was the best experience I have ever had at HD. Brent Davis
              by
                • Recommended
                Great and knowledgeable employees
                I mentioned a situation in which I needed to solve a home repair problem. I mentioned it to an employee who not only told me how to resolve the problem but explained what I needed and how to do it.
                by
                  Door dept - Kevin C
                  So engaging and helpful. Look forward to working with him in the future
                  by
                    • Recommended
                    KEVIN C IN DOORS-Excellent and superior customer service!
                    So happy he even acknowledged us, went and got us a cart, helped with Door handle and locks the escorted us to cashier and help husband load. Great chatting with him and learning he was from Reading PA and a boxer.....best customer service in a long time!
                    by
                      Always great
                      People love to complain all the time, but I have to say associates in this store are truly kind and considerate. I have spent tens of thousands of dollars here and everything is just fine. I bring back items, no receipt, wrong store items and always helpful service. Paint department, lumber all good. Quit complaining people, if you act nice you will get it back.
                      by
                        • Recommended
                        Great employee service!!
                        Jackie at self-checkout made my shopping experience at your store very pleasurable. She went above and beyond assisting me with a hard to find product. She brought a smile to my face.
                        by
                          • Recommended
                          BEHR paint, HVAC filters
                          Home Depot in Wake Forest is outshining the competition across the Blvd including the paint store. Not shopping at those any more (after 20+ years of loyalty). Don't waste your time going elsewhere! Home Depot is your best choice!
                          by
                            • Recommended
                            Lack of assistance
                            When it comes to help loading your truck or trailer with heavy items you may not get any help. I'm 78 and asked twice to get assistance loading 2 x 6 x 16 treated lumber onto my trailer. No help ever arrived.
                            by
                              Customer Service
                              these people are very friendly, i will be back.
                              by
                                • Recommended
                                Noone in Paint Department and Rude Customer Service Staff Member
                                At 11AM on a Monday morning, the Customer Service staff could not locate the paint department employee on duty. I needed paint. I also had a return, where the staff member was rude and grouchy.
                                by
                                  Kitchen Appliance Success!
                                  Never knew it would be so hard to find a matched set of appliances! After going to all the stores in our area, we appreciated our appliance specialist, Amanda, who was extremely knowledgeable, proficient and made this process a happy one!!! We are excited to have everything delivered and installed! Great extended warranty options!
                                  by
                                    • Recommended
                                    Outstanding customer service
                                    Amanda Poinsette was extremely helpful with my major appliance purchase and was very knowledgeable about the products I was looking for.
                                    by
                                      • Recommended
                                      Appliance Queen
                                      Amanda Poinsette did an excellent job helping me purchlase 4 appliances. Extraordinary patience and willingness to help make a difficult transaction successful.
                                      by
                                        • Recommended
                                        Amazing Customer Service
                                        Amanda and Ashlyn were amazing Appliance Specialists. True professionals, very friendly, patient, and knowledgeable associates. The store was well maintained. I traveled out of the way to finish my purchase because of Amanda.
                                        by
                                          • Recommended
                                          Great selection and unmatched quality
                                          I always feel that my trip to Home Depot is a productive use of my time. Can’t recall a time when I had to go elsewhere for something the store did not have, that I was looking for.
                                          by
                                            • Recommended
                                            Fabulous Customer Service
                                            Linda Matthews is a wonder! So patient and knowledgeable. She asked all the right questions to ensure our purchase was the best possible to meet our needs. We are new to the area and will be shopping here regularly in the future due to her great customer service!
                                            by
                                              • Recommended
                                              Outdoor Lawn and Garden Center
                                              Plants in much better then the competitor across the blvd. Juvy is fantastic! Very pleasant, and helpful!
                                              by
                                                • Recommended
                                                Great shopping experience at The Wake Forest Home Depot!
                                                Amanda at the return run area was very polite and helpful. She showed interest in my wife and I concerns over a specific product
                                                by
                                                  • Recommended
                                                  Very Great Place To Shop
                                                  I bought blinds today and the Service at Customer Service Desk Was Truly A Great Experience. THANK YOU FOR HIRING AMANDA!!!
                                                  by
                                                    • Recommended
                                                    You Won’t Find a More Amazing Staff
                                                    I’m no spring chicken and this certainly isn’t my first rodeo. I have likely shopped in over a dozen Home Depot stores across the country over the years and none compare to the Wake Forest Home Depot. Their associates are friendly, warm, helpful, patient, and knowledgeable. People are always talking about how the customer service at Nordstrom is unparalleled, but I have to disagree. Wake Forest Home Depot gives those folks a run for their money.
                                                    by
                                                      • Recommended
                                                      Great Customer Service!
                                                      I live an hour away and this is the closest Home Depot to me. Each time I have visited for whatever reason - the staff have been very helpful! Carla in the flooring department was TOP NOTCH!
                                                      by
                                                        Totally Ignored
                                                        Came in to price vanity, lighting etc for a bathroom remodel. Lots of employees wandering around in groups. Not a single one even spoke to me. Won’t be back went to Lowe’s instead where they offers help with my purchase.
                                                        by
                                                          1 found this review helpful
                                                          Garden Center
                                                          Great experience at the Home Depot Garden Center, very well organised and stocked. Looking forward to the Spring plants arriving!
                                                          by
                                                            • Recommended
                                                            Shopping experience
                                                            I’m writing a review about the employees there they are always so helpful and Amanda the cashier in customer service is super always has a smile on her face and makes you glad you came in
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 689 reviews

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