Reviews for Waltham #2674

I had 7 large sliding windows put in my outside porch. A number of years later, I discovered that the workers NEVER PUT ANY FLASHING AROUND THESE WINDOWS and now the wood underneath is totally ruined by water damage. What is Home Depot going to do about this problem? To fix the mess they made, cost me over $8000.

Needed to paint cabinet after mice bit it to death . Ugh doing it myself so… we will see what happens

I had great help in buying paint for the first time. A little stressed trying to think of a nickname

Doug at Customer Service was extremely helpful, professional and courteous to taking care of my exchange.

I want to make a special mention and thanks to Phil at the customer service (return) area. He was very helpful in the whole process.

I was looking for a replacement latch for my storm door and a good door sweep. Rayan helped me and was very knowledgeable and helpful.and assisted me with both. When I was cashing out Seymour was extremely pleasant. Makes the shopping experience a pleasure.

I needed things from 3 different parts of the store. Employees were very helpful

Review for Jack – Home Depot Window & Door Department We’ve had the pleasure of working with Jack from the Window and Door department at Home Depot, and he has been an absolute asset to our projects. His attention to detail, responsiveness, and deep knowledge of products have made the ordering process incredibly smooth and efficient. Jack consistently goes above and beyond to ensure everything is accurate and on time—something that’s critical for our tight project schedules. His professionalism and commitment to customer service are truly appreciated, and we consider him a key part of our supply team. Thank you, Jack, for being such a reliable and valuable partner. Home Depot is lucky to have you! —Waze Development Team

I was warned by others not to purchase appliances from HD, but unfortunately that advice came after I already committed to a purchase. The date of the delivery was never a real one, as they blamed the manufacturer for the inability to deliver on time yet it took an additional week for them to reschedule delivery (you don't have the item in stock if it takes another week). Installation charges were through the roof - insanely priced given the cost of the item. They ended up rescheduling my delivery multiple times to the point that it made it impossible to schedule the installation right after, so I was forced to install on my own the very next day in order to stay within their 48 hour window to return defective products (not a typo...). Then finally they refused to return/refund the spare parts they convinced me that I needed to get with the appliance because they weren't returned within the 48 hour window of delivery (it was 52 hours later...) - even though the written language on the order only states that appliances are subject to a 48 hour window. Oh, on top of this, I just went to the manufacturer's website only to see that the "deal" I got at HD wasn't a real one and was just masquerading as a sale.

The associate helped me find what I was looking for and I was in and out in a matter of minutes

He was just so personable and kind. I’m in my 70’s and he was very careing and really wanted to help me. I just in the middle of recovering from a knee replacement and he got me a chair so I could sit down during check out. I really appreciate people like that who care. He’s an asset to Home Depot . Thank you

I’ve had consistently great experiences at the Home Depot in Waltham. The store is always well stocked—whether I’m looking for tools, paint, garden supplies, or hardware, I can usually find exactly what I need. What really stands out, though, is the helpfulness of the employees. Staff members are easy to find, knowledgeable, and genuinely willing to assist, whether it’s locating a specific item or giving advice on a project. It’s become my go-to store for home improvement, and I appreciate the reliable service every time I visit. Highly recommend!

When I entered the store, I was warmly greeted by Donna in customer services. She asked me how my family was, etc she always makes me feel at home as I pay my home Depot bill through her register. She always points me in the right direction when I ask for a specific item. Donna always gives me the name of a specific person to talk to regarding my potential purchase. This name is very valuable to me .

I recently visited the Home Depot in Waltham and had a fantastic experience! The store was clean and well organized, with plenty of helpful signage to make finding what I needed easy. The staff were incredibly friendly and went out of their way to answer my questions and offer advice. I also appreciated how well-stocked everything was, from lumber to hardware to seasonal items—no empty shelves here! Overall, it was a smooth, stress-free shopping trip. Highly recommend this location if you’re in the area.

Our order for pick up was not put together and it took an additional half hour. It was in the book but no one put the order together

On a downward slide. Call ahead if you have the patience to wait forever, else don't be surprised if the stock isn't as the website says.

Love the burpee plants healthy and high producing plants great variety!!!

Always get great service from Donna seems to have all the answers

Terrible customer service--no one knew a thing about paint in the paint dept!

The very nicest, most helpful possible cashier attendant in the nursery department helped me with my check out.

I've been a carpenter for decades and every HD store I go to is always great. I use the Waltham store several times a week and I can't say enough good about the employees at this store. People in every department know their product and where it is. I've seen the people in Customer Service deal with some 'problem' people and still manage to treat them with respect. Every one them has been professional, helpful and personally kind to me many, many times. They're the best!

You need to keep mor employees in the aisles to assist customers. I always have to hunt for someone then wait while they help someone else and often they don’t have the answers anyway

I think this store has improved significantly in the past few years. I wish there were more cashiers, but there are more staff in aisles and they are helpful and responsive

I have been complaining for years that male employees in the Waltham MA store will not help a woman unless she's with a man. , or told to. They go out of their way to avoid women, and ITS TIME FOR A CHANGE. It is annoying and shows their disdain towards what these men consider a males only store. I'm fed up with this attitude. The women employees go out of their way to help other women, but sadly, there are way too few of them. TIME TO CHANGE THE GOOD OLD BOY ATTITUDE in Waltham. Customer service training is sorely lacking among male employees at this Waltham, MA store. Perhaps they need a woman manager there!

Sales person Linda C was super friendly and informative a pleasure to deal with

At HD great people, but can never find anyone around, except at check out. If you need to find something look on your ohone it will tell you what aisle if no one is around. But every HomeDepot needs more workers to help the customers. Peeps at check out where very nice and Friendly.

Dirtier than other HD stores. Low employeee engagement.

I prefer the Waltham store because it's easier to get to & because, typically, the inventory is more diversified & plentiful.

Employees are friendly enough. Quantities and sometimes even pricing differ between the store and the app. Recently they’ve moved a bunch of stuff around too so finding things can be confusing. For a faster shopping experience, ask an employee to avoid wandering around.

I went in to get the viral Christmas tree that is always sold out and they happen to have it in stock! Not only that but my cashier was the sweetest women ever. She greeted me nicely and was very patient with my short story during the transaction. Overall great experience shopping.