Reviews for Watertown #2602

Best Place For All Our Needs.

Excellent experience shopping here - especially with the customer service associate Stefon, who was outstanding.

Highly recommend this home depot, I know all HD staff are trained the same, however I feel that this HD has a deep level of appreciation for the community and provides detailed personal service. I purchased my first home recently and they've been a pleasure to work with to try to get appliances and address my other requests as well.

In the survey that I just completed, I mentioned lots of wonderful things about the Watertown Home Depot. As compared to Whole Foods and Trader Joes they were third in customer service, friendliness, and cleanliness. I live approximately 2 miles away from my home in Brighton and have shopped at Home Depot since they opened. The employees are exemplary and always have a smile, great you with hello and are willing to help when I have questions. The store is clean especially during Covid, I have used the rental department numerous times, electrical, paint, and the gardening department, inside and outside. They have a large selection of annuals and perennials which are fairly priced.

Francisca was very helpful and was full of great ideas, so was Charlie, keep up the great customer service gang!! Thanks much, Tony D.

The store 2602 most workers they do not like to work there. They just try to littler as possible. Sound like who care about.

the worst store in home depot Watertown. The Massachusetts is tax holiday this weekend. But store 2602 still try to rub customers and charge taxes.

Cashier was not helpful at all. In fact he was disrespectful, cruel and rude.

If you must go place an order online to be picked up or find Ronaldo or Davon. No one else in the store expect these two employees care or know what they are doing.

Staff are friendly and especially Nathan the floor manager is cool guy.

Mike Higgins was rock star tonight in hardware- true gem....

The home depot Store customer service at the register is one of the best I ever seen. The staff at the registered only is great, however the staff on the floor definitely needs improvement. Mostly some of the staff don't help walk away or simply don't have the knowledge. how ever this store is conveniently located and easy to go in and out. Plus they for the most part have everything you need.

Great store

Great layout, always has what you need in stock, employees are extremely polite and helpful and can be found easily. This is probably the best location I have been to and I'm glad it's near me!

Worst shopping experience, no one would help me get what I needed. Waste of my time and energy to go there. Staff is too busy for customers there.

I've taken on a MAMMOTH project using wood and power tools, which I haven't done since the 1980s. I didn't really know what to buy or how I would even get it home. The entirety of the staff I interacted with were friendly and super helpful at every step! I'll go back soon to show the guys in the lumber department pictures of the finished project. I spent over $300 late on a Friday night, lost the receipt, and returned both Saturday and Sunday for returning the truck/key, a replacement receipt, more supplies, and, thanks to Adam, I will be returning some borrowed drills with new bits and accessories! This project has become so much bigger than I had ever imagined, and, the team at Home Depot in Watertown was really essential in helping me get it done! COVID19 has changed how we all do everything, and, thanks to your team, i was able to build a level surface for an above ground inflatable pool for my son, who is immunocompromised. Thanks so much everyone! Have a great holiday weekend, and stay safe!

poor service .. long waiting on the lines and no one is answering the phones when you call. Missing 2 BIG boxes from an online order for 3 weeks. I got to pay twice for an order and waited for a refund. Because it's the policy ! Mishandling an order at the pick up has caused me a back pain. Instead of having someone looking for my lost boxes they have me return and cancel the order. Repurchase and of course pay again 1 because it's the return policy ! I called the South Shore Furniture company and they gave me more details in less time. really dis-pointed !

it is convenient

informed and very helpful employee

You should go to this location if you know what you want and you don't need help from the employees. Most of them try to avoid you and pretend they don't hear you.

store is always clean and organized

Employees are not wearing masks. Checkout area is configured without social distancing. Employees scold customers who request that employees stand behind the plexiglass screens. This place is like a lesson on how NOT to react to covid-19.

Be sure to know what you want to buy and if possible ask the sale cashier if he or she can assist you without frustrating you with the check out process!

Stood at the self service cash register for over 10 minutes waiting for "customer assistance" while the single supervising cashier ran around trying to help everyone at the six open self checkouts. There was not a single checkout line with an actual cashier. In an attempt to get things moving along the supervisor asked one of two employees who were just standing nearby talking and laughing to open a register. The one who wasn't asked immediately left before being asked to do the same. The one who was asked to open a register said that they wouldn't do it, and also walked away.

Large store with great amount of choices, loved it! The staff know which aisle to help you to find particular items and Reynaldo in blinds and another guy in hardware were SUPER helpful, knew their areas so well. Saved us time!!

Salesperson at the Appliance department is always friendly yet, the highest knowledge. Clear explanation, aftercare, maintenance, and more. Purchasing with confidence with them.

Great store to shop in. Well-staffed with very helpful and knowledgeable people. Will definitely make this my usual Home Depot.

Reynaldo and Alinsson were extremely helpful in helping me get blinds for my windows. I would go back to the store to have them help me again.

Store is large and has most stuff in stock. Employees all very helpful and friendly. Outside of store parking lot, could be kept a bit cleaner, that's about all. Did get a good deal when visiting this store last Saturday when an employee pointed it out to me. Saved $75.

I like home Depot