#1 Home Improvement Retailer

Store Details

Contact Us

Pro Service Desk

(401)348-4262

Rental Center

(401)348-4268

Store Hours

Mon-Tue:
6:00am - 9:00pm

Wed:
6:00am - 6:00pm

Thu:
9:00am - 8:00pm

Fri:
6:00am - 9:00pm

Sat:
6:00am - 9:00pm

Sun:
8:00am - 8:00pm

Curbside:
09:00am - 6:00pm

Location

120 Franklin St

Westerly, RI 02891

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Customer Store Reviews

  • 4.6 out of 355 reviews
91%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (355)
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Showing 1-30 of 355 reviews
The employees at this store are so friendly and helpful.
The employees at this store are so friendly and helpful.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
purchased kithcen cabnits ann was great,very helpful thanks
purchased kithcen cabnits ann was great,very helpful thanks
by
  • Verified Purchase
  • Recommended
1 found this review helpful
workers very helpful thanks
workers very helpful thanks
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The service in this store is above and beyond what you would normally expect from any large store...
The service in this store is above and beyond what you would normally expect from any large store today.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
I enjoy shopping in this store . Can get many ideas for doing handy jobs !
I enjoy shopping in this store . Can get many ideas for doing handy jobs !
by
  • Verified Purchase
  • Recommended
1 found this review helpful
I have been going to the Home Depot since they opened. I always have gotten good help when I am ...
I have been going to the Home Depot since they opened. I always have gotten good help when I am having problems locating what I am looking for.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The store has a knowledgeable and friendly staff
The store has a knowledgeable and friendly staff
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Clean and orderly store, well stocked and checkout was quick.
Clean and orderly store, well stocked and checkout was quick.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
As always, found exactly what I was looking for and the store is super clean
As always, found exactly what I was looking for and the store is super clean
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The most helpful and friendly associates and knowledgeable of their products.
The most helpful and friendly associates and knowledgeable of their products.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
I had the good fortune of visiting the Westerly R.I. store where my random store help were extrem...
I had the good fortune of visiting the Westerly R.I. store where my random store help were extremely proactive. They zoom- escorted me around the store to help find everything on my list!
by
  • Verified Purchase
  • Recommended
1 found this review helpful
Always a positive experience
Always a positive experience
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The staff is always accommodating and friendly.
The staff is always accommodating and friendly.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
This is a smaller (a relative term) Home Depot store. Accordingly some items available at other ...
This is a smaller (a relative term) Home Depot store. Accordingly some items available at other stores are not available here. However, the sales staff will find the absent inventory and either order it, have it picked up from another store, or, if the customer desires, direct the customer to the nearest store where the item can be found. Sales staff is very knowledgeable, but front of store employees need to be better schooled in inventory.
by
  • Verified Purchase
  • Recommended
Not what I want it to be. Bring back Paul
Not what I want it to be. Bring back Paul
by
  • Verified Purchase
Great location and hours. The employees vary in expertise but Keith is great.
Great location and hours. The employees vary in expertise but Keith is great.
by
  • Verified Purchase
  • Recommended
I shop there frequently both for my needs and for my work at the Westerly Armory Restoration. Sel...
I shop there frequently both for my needs and for my work at the Westerly Armory Restoration. Seldom am I not able to find what I need. Ernest Cassis
by
  • Verified Purchase
  • Recommended
The service in all areas really go out of their way to help and if not on shelf they do whatever ...
The service in all areas really go out of their way to help and if not on shelf they do whatever they can to find the product. They are professional, courteous and knowledgeable. Thank you to all the staff.
by
  • Verified Purchase
  • Recommended
With professional service employees such as Rick Diaz and the people in his department Kelley and...
With professional service employees such as Rick Diaz and the people in his department Kelley and Heather, my appliance shopping was next to perfect. The appliance department with their product knowledge and attention to detail, professionalism,, and pleasant disposition and managers made my experience excellent. In Westerly, employees know where correct aisle is to find what I am looking for. Other stores, you get the wrong info. or the service people disappear before you can ask them a question. Other notable mentions: Hunter (exchanges) and of course Robin in paints, and Jessica in appliances, also.
by
  • Verified Purchase
  • Recommended
Rental department is the best I've found
I do business with several large rental companies. Every time I rent something from the depot I have a great experience.
by
    • Recommended
    great place to shop they know how to help and suggest items that make the job easier to complete
    great place to shop they know how to help and suggest items that make the job easier to complete
    by
    • Verified Purchase
    • Recommended
    a friendly, efficiently well run stocked store with good displays ,good marked signs very ...
    a friendly, efficiently well run stocked store with good displays ,good marked signs very clean and uncluttered aisles
    by
    • Verified Purchase
    • Recommended
    All the employees at the Westerly HD have been very friendly and helpful to me and my dad when we...
    All the employees at the Westerly HD have been very friendly and helpful to me and my dad when we shop. My dad is almost completely blind. The employees are all very understanding and patient. I have to say, though, the best Customer Service Representative of any store of any kind I've ever encountered is Jen, the Powertool Department Manager in the HD Westerly, RI store. She is absolutely wonderful! She has been very friendly, patient and most of all helpful to my dad and me.
    by
    • Verified Purchase
    • Recommended
    Poorly staffed . Had very little product that was buyable for project.
    Poorly staffed . Had very little product that was buyable for project.
    by
    • Verified Purchase
    Helpful
    Employees are always pleasant and helpful in this store
    by
      • Recommended
      store was clean employees were friendly and helpful but the Corporate management has the store...
      store was clean employees were friendly and helpful but the Corporate management has the store workers hands tied. I went to checkout and showed my RI drivers lic with veterans status on it and was denied the veterans discount as policy by headquarters policy that it is not a valid proof of veterans status as recognized by the RI General Assembly. Store employee was sympathetic but was following the corporate policy of anti veteran status proof. Ma Home Depot stores honor the RI drivers lic /veterans status. as does all Lowes . there is no Lowes in the Westerly area.
      by
      • Verified Purchase
      Great customer service
      Great customer service
      by
      • Verified Purchase
      • Recommended
      I generally always have a good experience at the Westerly location. The employees are friendly &...
      I generally always have a good experience at the Westerly location. The employees are friendly & knowledgeable.
      by
      • Verified Purchase
      • Recommended
      Always a pleasant store to shop because of friendly staff members! This always makes a differenc...
      Always a pleasant store to shop because of friendly staff members! This always makes a difference and I have good shopping experiences with the kindness and assistance of the various staff member. Consistently friendly help and guidance from staff members. This time around in particular I'll add a special thank-you for help and such pleasantness to Kim in the garden department.
      by
      • Verified Purchase
      • Recommended
      Very friendly staff.
      Very friendly staff.
      by
      • Verified Purchase
      • Recommended
      Showing 1-30 of 355 reviews

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