This video will walk you through the simple steps you must take in order to ensure a successful delivery and installation of your new Electric Range from The Home Depot.
Verify that your outlet type matches the approved types shown above
Empty & unplug your old appliance
Product Overview
Samsung's Slide-In Induction Range with Virtual Flame Technology gives you the visual of gas cooking with precision induction cooking. Also, LED lights shine onto pots and pans providing visual cues that the cooktop is on. The slide-in design blends seamlessly with your kitchen for a modern and built-in look. Wi-Fi connectivity allows you to remotely monitor your cooktop and control your oven with Wi-Fi capability. Cook from anywhere by using your smart phone to remotely monitor for safety, turn the oven on or off, and adjust the time and temperature.
5.8 cu. ft. oven allows you to cook multiple dishes at once, perfect for large holiday gatherings and every day in between
4 burner electric range allows for versatility to cook multiple meals at one time
LED surface lights shine onto pots and pans to give you the visual of gas cooking with the precision of induction cooking
Dual Convection oven has two fans that circulate air for faster, more even, and efficient cooking
The Easy Cook (pre-set) oven options of Slow Cook, Dehydrate and Bread Proof are the perfect settings for the novice cook to the experienced chef
Multiple broil settings lets you set the broiling temperature for improved cooking control when grilling meats or melting cheese
Built-in warming drawer lets you choose from low, medium and high to warm breads or keep side dishes warm while the rest of the meal is cooking - built-in warming drawer is also great for warming dishes before serving
Glass Touch Controls are seamless, integrated for a premium design that is easy to operate with just a touch - Glass Touch Controls are also extremely Easy-to-clean
Control Lock disables the control panel to avoid unintended use or other changes to your cooking settings
Use Steam Clean for a quick clean in 20 minutes, or use Self Clean for a deeper clean
Extra-large oven window provides better visibility of the oven interior, allowing you to monitor cooking progress without opening the door, keeping oven temperatures steady and undisturbed
Sleek Slide-In design blends seamlessly with your kitchen for a modern and built in look
3 oven racks can be configured in multiple positions to accommodate a variety of baking needs
Hidden Bake Element makes it Easy-to-clean with a seamless cavity
Comes with a 1 year limited manufacturer's warranty
this oven has a clear design flaw that allows the main frame to overheat. the first time we got the “c31” error was after a self clean. oven was only a few months old so it was repaired - replaced the entire electronics board. second and third time this happened was after cooking pizza at 550 degrees. i have owned this oven less than 2 years and am on my third repair. there is no doubt in my mind that it will break a fourth time and i will get it replaced by the warranty. hopefully by then there will be a new model available. very thankful i bought the warranty, but wish i could use my oven. going to call for my third repair tomorrow.
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Response from Samsung CareMay 7, 2021
I sincerely apologize for the inconvenience this has caused you. Even though we are grateful you have an extended warranty; We are still disappointed that you had to endure this. If you would like to have, service set up, feel free to reach out to our Social Media group. You can contact them by using the information below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143284071
Customer review from Samsung US
Mar 18, 2021
Long time Samsung fan being completely letdown.
i ordered this range and from the very start it has been a horrible experience. first xpo delivery decides that they won't install it half way for some reason even though on my invoice i was charged for it. after having it installed i get a c-f0 error before i could even use the machine. after dealing with samsung care to send a tech out to fix it, they take over a week since they have to wait for parts to arrive. that seems fair, except when the technician finally comes to fix it he finds out that they ordered the wrong part so he couldn't even complete the repair. another week of waiting for him to finally come out with the right part and then he says it is too hard to fix and recommended that i exchange it for a new one. issue still unresolved.
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Response from Samsung CareMar 19, 2021
This doesn't sound very good for someone to deal with. Thank you for alerting us of the issue. You have been very patient, Phil. Going from the information provided, it looks like you will be getting a replacement. If you have any questions about the process or need updates, please contact us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143093510
Customer review from Samsung US
Jun 23, 2020
Induction stove
We could not get two of our Induction suitable cookware to work on the large burner on the right hand side of the stove top. samsung had two repair attempts to fix the stove and could not get it to work as designed. The burner would come on but would not stay on but would quit working after 5 sec. To get the burner to work with those two large pots, we have to set the pot on the back half of the burner and then turn it on and slowly slide the pot foward to center it on the burner and this lets the burner stay on.
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Recommended
7 found this review helpful
Dec 11, 2019
Great stove
[This review was collected as part of a promotion.] We have loved upgrading our older stove to this Samsung Induction Range with Virtual Flame in Black Stainless steel .
The most impressive thing we love about this stove is how quickly it can boil water in a matter of seconds. There is a boost function on the controls and if you use that it will heat the water so fast. With it being an induction stove the burners only work when an induction pan is on the burner. Remove the pan and the burner will turn off. Great safety feature. The nice flat cooktop is wonderful and easy to clean. I wish the small burner was in the front for easier to reach. The burner sizes are perfect for cooking everything you might need.
The knobs turn easy and are easy to adjust on the front. My only minor issue is the controls on the front of the stove are very easy to turn on. Just pressing against the stove front causes many of the functions to turn on.
The oven is very spacious. Upgrading to a convection oven is very nice and enjoy even cooking of all my food. The clean up is so easy without having the coils on the bottom fo the oven.
I really love that the warmer drawer is an actual warmer drawer. There are coils that will heat up the drawer when turned on. So now I have to find a place to store my cooking pans!! I know majority of us do not use this as a warmer drawer and more as storage. You can still use it as storage, I just like the option to be able to use it if needed. We did try it this Thanksgiving when hosting family and it kept every casserole I had in there very warm until we were ready to eat.
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Response from Samsung CaresDec 13, 2019
We appreciate the feedback you provided about your range. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Customer review from The Insiders
Dec 6, 2019
Love it so amazing
[This review was collected as part of a promotion.] my new Samsung range ,is so amazing. it heats up so quick and i found out the stove top only works with the proper pots and pans.any kind just will not work .i love how easy the range is to use by just a push of a button .Bringing this Samsung range into my home is the best thing i have done lately .I will definetly recommend
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Response from Samsung CaresDec 11, 2019
Being amazing is true perfection! We are thrilled to know you love your range. We appreciate your recommendations and thank you for selecting Samsung. Happy Cooking! ^Cat
Customer review from The Insiders
Dec 4, 2019
Amazing range
[This review was collected as part of a promotion.] The Samsung 5.8 cu. ft. Slide-In Induction Range with Virtual Flame™ Technology in Black Stainless Steel is amazing!! The induction cooktop with the virtual flame LED and Hot Surface Indicator enhance the look of the cooktop and also server as safety features for operating cooking surface. The induction cooktop high boost makes quickly heating liquids a breeze with most boiling in near 30 second times.
The convection oven has many features to use for a wide array of cooking options - including bread proof mode for low temperature dough rising, dehydrate setting, Self + Steam Clean which uses water to power through baked on spills, Auto Oven Light for baking, Kitchen Timer, Delay Start, Auto Shut-Off Option, and Child Safety Lock for stove door. The convection circulation of heat enables balanced cooking regardless of the rack or position in the oven. The additional warming tray under the stove is convenient for breads, rolls or other things needing to worm before serving.
Overall, the design, functions and features are top of the line and I would recommend this range to anyone without hesitation.
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Response from Samsung CaresDec 4, 2019
Being amazing is true perfection! Thank you for taking the time to tell us how much you love your new range. We are thrilled to know it has added a little something special to your kitchen. We appreciate your recommendations and thank you for selecting Samsung for your cooking needs. Happy Cooking! ^Cat
Customer review from The Insiders
Dec 3, 2019
So Many Features
[This review was collected as part of a promotion.] The cooktop portion of the stove itself is awesome. The high boost boil option boils water super fast!! I love that it's almost instantly cool to touch when you lift the pan up. The blue flame is a cool touch. Now let's get to this amazing convection oven. I love to bake and this thing rocks. Much more even heating than a traditional oven. You can bake more things at once which is awesome. Also, love the bread proof option. When it's cooler outside and the windows are open this thing came in extremely handy. I can't wait to try out the dehydrate function as well. I would highly recommend this oven to anyone.
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Response from Samsung CaresDec 4, 2019
Being amazing is true perfection! We are thrilled to know you love your range. We appreciate your recommendations and thank you for selecting Samsung. Happy Cooking! ^Cat
Customer review from The Insiders
Nov 22, 2019
Water has never boiled so fast!
[This review was collected as part of a promotion.] It was a bit of a slow start getting up to speed with the range, as none of the pans I owned were compatible with the induction top. Once I was able to get some new pans that would work with the range, there was no going back.
I am shocked at how fast water comes to a boil on this stove! It's a time saver and a true pleasure to use. The oven is simply huge and the two temperature zones make it possible to cook a roast at 350 and biscuits at 425 simultaneously. The adorable blue lights are an added bonus to this already beautiful range.
I definitely recommend this range for anyone who loves to cook.
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Response from Samsung CaresNov 26, 2019
Samsung is excited to hear that you love your new range. Designing products with the top of the line features so cooking is less stressful and more exciting is our goal. Thank you for selecting Samsung for your cooking needs. Happy Cooking! ^Cat
Customer review from The Insiders
Nov 13, 2019
New range in our home.
[This review was collected as part of a promotion.] As you can understand, as a devout geek, I get really excited about any new tech; especially those that I'll interact with almost daily. The anticipation of receiving this all-new for 2019 Samsung NE58K9560W range was very intense and rightfully so; since it was a radical departure from the ordinary to the extraordinary, from a basic Kenmore to a feature-packed and state-of-the-art Samsung.
On the day of arrival, the rubber hit the road running and not without a few bumps along the way. It has been told that as a slide-in range with over-lapping edges which work to cover and spaces in between the counter top and the range gives it a customized look; is both ingenious and practical, why didn't someone think of this before? This feature, however, revealed that my counter to the left sloped towards the front, which I'll have to correct to get the full custom fit look. My wife's main complaint with the range is threefold. First, she managed to lock up the upfront touch controlled display and oven door while reaching for some spices in the cabinet above, I was able to un-lock it but she wishes the controls we're positioned in the rear; we have since relocated the spices. I for one like the controls upfront because it saves my forearms from many water or grease splatters, "Ouch!" and the geek in me likes any appliance with intuitive and ergonomic touch controls. Secondly, upon removing the old with the new we discovered our white wall long hidden by the prior range was now exposed behind, which will be remedied by adding a marble backsplash to cover the white wall. And finally, we discovered that many of our Calphalon cookware was not induction ready; which I have since replaced. Having gotten past these adjustments, we needed to get ready for our family gathering planned for the following day. The new range here showed it's true colors by cooking and baking just a bit quicker, given it's precision and energy-efficient induction stovetop, and the dual convection oven compartment which cooks evenly and faster too. The warm-up drawer kept our guests food offerings warm till it was eating time.
All in all, it's a winner for the Lester family kitchen and the wi-fi alerts to our Samsung Galaxy phones another winner for the geek in me, adds the finishing touches to another Samsung happy story.
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Response from Samsung CaresNov 14, 2019
The technology of today was once the science of yesterday. Samsung is excited to hear that you love your new range. Designing products with the top of the line features so cooking is less stressful and more exciting is our goal. Thank you for selecting Samsung for your cooking needs. ^Cat
Customer review from The Insiders
Nov 13, 2019
Beautiful modern Samsung Slide In Electric Range
[This review was collected as part of a promotion.] Updating my kitchen with this new Samsung stainless steel slide in electric range makes a big difference in the appearance of my kitchen! I love how modern and clean it looks in my home! The Samsung electric range has a sleek glass top that is modern and easy to cook with and to keep clean. I am being careful not to scratch the top of the range so it stays looking so nice. The oven is large and also easy to keep clean. I especially like how fast food cooks in this oven. The warming drawer below the oven is very handy to keep foods warm while preparing the rest of the meal. The back of the slide-in range is all one height without any old fashioned looking higher back area. Overall I am enjoying cooking more with this electric range. I would recommend this Samsung electric range to my family and friends!
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Response from Samsung CaresNov 14, 2019
Thank you for taking the time to tell us how much you love your new range. We are thrilled to know it has added a little something special to your kitchen. We appreciate your recommendations and thank you for selecting Samsung. Happy Cooking! ^Cat