Q:where does the melted ice/water drain to? does it recycle or drain out of machine
by|Mar 29, 2023
1 Answer
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A: It will drain out of machine.
by|May 14, 2023
1 found this answer helpful
Q:Ice keeps building up in evaporator and won?t dump into bin?? Just trying to troubleshoot.
by|Mar 5, 2023
1 Answer
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A: Any issue, Please contact us here supplier@costway-cs.com, we will help solve it asap
by|May 31, 2023
Q:Does it have a water filter built in? If not, which ones do?
by|Mar 5, 2023
3 Answers
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A: No water filter built in i put one inline
by|Aug 5, 2023
2 found this answer helpful
A: No it does not have a built in water filter. Unsure which ice maker does.
by|Jun 23, 2023
A: It does not have a water filter built in
by|Mar 6, 2023
Q:Is there a NSF stamp/sticker anywhere on unit
by|Jan 23, 2023
1 Answer
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A: Yes,there is Is there a NSF stamp/sticker anywhere on unit
by|Aug 5, 2023
1 found this answer helpful
Q:Machine is not dropping the ice once it is made then continuously runs water into the white bend and then water causes ice already made to drop into bend.. called customer support but no answer and numbers disconnected and no chat.. this is a new unit
by|Nov 29, 2022
2 Answers
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A: We are sorry to hear that ,if you have any problem, please contact us here supplier@costway-cs.com, we will help resolve asap.
by|Jan 21, 2023
1 found this answer helpful
A: Your drain line may be plugged up. Our unit was doing the same thing. Found that was the problem .
by|Mar 5, 2023
Q:Is this ice machine NSF approved?
by|Oct 17, 2022
1 Answer
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A: Alisa : yes, it was approved NSF
by|Oct 17, 2022
Q:Is this ice machine certify as NSF
by|Oct 16, 2022
1 Answer
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A: Alisa , yes , the ice machine certify as NSF
by|Oct 17, 2022
Q:Since it is drained by gravity, does the ice maker need to sit higher than the drain hole in the wall?
by|Aug 25, 2022
1 Answer
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A: The ice maker need to sit higher than the drain hole in the wall
by|May 7, 2023
Q:Can this be attached a standing refrigerator water line ? And if so will it just auto shut off when it does not need water to make the ice ?
by|Aug 21, 2022
1 Answer
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A: Yes, it should be attached a standing refrigerator water line. It will just auto shut off when it does not need water to make the ice
by|Aug 22, 2022
Q:E2 code for this unit happens non-stop. It make ice fine it just constantly goes off on this E2 error and has to be reset.
by|Aug 17, 2022
1 Answer
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A: Sorry to hear that , please contact us here - supplier@costway-cs.com