Questions and Answers for GE 12 in. LED Wireless Under Cabinet Light

A:  The Light has to be removed from the mounted location. Press in the bottom tab and pull back the cover. Insert 8 AA batteries and then replace the cover.

A:  I purchased four of these lights. Never worked properly. They would not stay on. Changed batteries several times and nothing worked. The batteries are encased on the back of the lamps.

A:  Remove the unit from the wall/ceiling and open the battery compartment on the back.

A:  Hello Valued Customer, thank you for reaching out to us with your question. When replacing the batteries on our GE 18in LED Utility Light, simply press in the bottom tab and pull back the cover. Insert 8 AA batteries noting polarity and then replace the cover. With LED lights being such an energy efficient product, products such as this light bar need a brand new, fresh set of batteries, with all batteries in the light being the same brand. Avoid mixing old with new batteries, for this could potentially drain your new batteries quicker. If you have any further questions, please don’t hesitate to respond or give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483. Thank you.

A:  The batteries are accessed from the back. It needs to be removed from whatever it's mounted to to access the door. If it was taped up (with double sided tape), then gently peel it off the surface. Hopefully the tape does not cover the battery door. If it was attached with screws, slide the fixture towards the end that does NOT have the touch sensor, about 1/4 inch. This should release the screw heads from their slots and remove it. Remove the battery door and batteries. There are 8 of them, so be sure to remove all of them. The correct orientation of the batteries is shown in the slots the batteries are installed into.

A:  Light has to be removed. Tab to open battery compartment on bottom of fixture against cabinet. If light is attached with enclosed velco strips light should just pull away from surface. If screwed into wood, shift light to left or right to detach from cabinet.

A:  I wouldn’t advise that. And actually, the batteries don’t last long enough to make me ever purchase it again.

A:  Hello Dyan, thank you for reaching out to us with your question. No, this fixture is rated for indoor use only. If you have any further questions, please don't hesitate to respond or give us call between the hours of 7:00AM – 8:00PM Central Standard Time, Monday thru Friday at 1-800-654-8483. Thank you.

A:  No, not watertight at all.

A:  I wouldn't suggest outside use in an area where they could get wet. They don't seem to be waterproof at all.

A:  I don't think this would be a good choice for this light.

A:  Hello Savvyshopperinpa, thank you for bringing this to our attention. Please accept our sincerest apology for any inconvenience or frustration this might have caused. We would love to have the opportunity to work with you directly to resolve this issue. Please give us call between the hours of 7:00AM – 8:00PM Central Standard Time, Monday thru Friday at 1-800-654-8483. We look forward to assisting you in resolving this issue.

A:  they are ok stick one side to light push other side onto the Velcro stuck to light it will work

A:  Hello James, thank you for your question. The battery life will depend on the usage. With fresh new batteries, If the light was left ON continuously it will last for approximately 25 hours. If you have any further questions, please don't hesitate to respond or give us call between the hours of 7:00AM – 8:00PM Central Standard Time, Monday thru Friday at 1-800-654-8483. Thank you.

A:  not long- an hour or two at most

A:  I didn't turn mine off overnight, and had to replace the batteries.

A:  The batteries don’t last long enough . I wouldn’t buy it again.

A:  About a week. Very poor battery life.

A:  it may be defective mine stay on for hours, have shut off manually.

A:  Hi Larry, thank you for bringing this to our attention. We are very sorry to hear about the issue you are experiencing with our Battery-Operated LED Utility Light. We would love to work with you directly to resolve this issue as soon as possible. At your convenience, please give us call between the hours of 7AM – 8PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Tech specialist with your personal ticket # 347055, so that we can resolve your issue promptly. Also, you can email us at az@byjasco.com and include your personal ticket number (347055) in the subject line. We look forward to hearing from you soon.

A:  There should be removable paper on both sides.

A:  There are two sides and they Velcro together on to cabinet. I would not recommend these lights. They have fallen in the middle of the night and scared us. Also, they go through batteries like crazy. Maybe last 2 hours.

A:  Hi Abb, thank you for your question. The double-sided tape will have two paper films on sides. Once you have stick the sticky side to the surface to the fixture, you can peel the other paper film off to mount the fixture. If you have any further questions regarding the product, please don't hesitate to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support.

A:  Did not use tape to mount the light strip to my ceiling so cannot answer your question - was highly skeptical of consumer grade double stick tape adequately holding the device from a durability and reliability perspective. Secured the light strip to the sheetrock sloped ceiling with two of my own screws and plastic mollies, not supplied with the light.

A:  I tried to use the supplied tape under a cabinet. It fell loose onto the counter after a few week. I switched to a 3M tape product that worked.

A:  I did not use the double sided tape that came with the light. I used the 3M command velcro strips. That way I can remove it, change the batteries & put it back up without having to replace the tape. Hope this helps.

A:  Hello Hom, thank you for reaching out to us with your question. We are very sorry to hear this! As the manufacturer, we continuously strive to maintain high quality product that provided complete satisfaction. We would love to work with you directly to resolve your issue as soon as possible. You can either contact our Support team at 1-800-654-8483, press option 4 and provide them with your personal ticket # 321653 or email us at bz@byjasco.com and include your personal ticket number in the subject line. We hope to hear from you soon.

A:  Yes, I had to return a few of mine. I was having the same issue.

A:  I loved mine at first...but after replacing all those batteries it requires twice within only weeks...I find it ridiculous.

A:  I experienced a similar issue, returned the unit for a replacement and have had no problem since. However, these lights are very battery sensitive, so you might consider placing fresh new batteries first and then see if the problem resolves.

A:  Yes

A:  HI FP1948, thank you for reaching out to us with your question. No, the light is touch activated and should only turn off when you touch the metal contacts at the end of the light bar. We would love to work with you directly to resolve your issue. You can either call us at 1-800-654-8483 and press option 4 or email us at BZ@byjasco.com. If you have any further questions, we encourage you to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support (Manufacturer).

A:  No that is not normal. Mine stays on until I turn it off. You should return or exchange them.

A:  We’ve had ours for almost a year and haven’t experienced this issue. You may have a few that are defective.

A:  I bought one of these a week ago. All of a sudden the light only stays on a while... I replaced the batteries with all brand-new Duracell and it only stays on maybe an hour... Sigh...

A:  I bought several of these and was pleased .. for 1 month. Now, all the lights turn themselves off within 1-2 minutes. I have removed all the fixtures and will return them today. Not pleased....

A:  I have installed 4 of these units and sp far they work great. Mine have not cut out.. I used energizer lithium batteries. One thing I have noticed is that if your finger is dry you may have to lick it to turn unit off and on.

A:  I have five of these and have not had this happen. My experience is that I need to avoid using really dry fingers to activate the switch.

A:  No, these lights are not designed with an automatic off feature.

A:  Hi MicheleB, thank you for your question. We would love to work with you directly to resolve this issue as quickly as possible. Please contact us directly at 1-800-654-8483, press option 4 and provide our support team with your personal ticket number 315129. We look forward to hearing from you soon.

A:  I don't think they are supposed to shut off automatically. It's possible the light has regulated circuitry which will shut down when the batteries get low. Try changing batteries. I use Eneloop rechargeables in mine. Saves money over the long run.

A:  Mine stay on until I turn them off.

A:  I haven't had this problem, but I don't keep them on for extended periods of time.

A:  It uses AA batteries and you better buy lots of them if you are going to use this light on an everyday basis.

A:  It takes 6 double A batteries.

A:  just a couple triple A batteries and mine have been going strong for two years. Great Light.

A:  Double A

A:  AA

A:  This uses AA batteries.

A:  Hi June, thank you for reaching out to us with your question. The fixture requires 6 AA batteries. If you have any further questions, please don't hesitate to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support.