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Questions and Answers for GE 12 in. LED Wireless Under Cabinet Light

Internet #204663920

Model #17446

Store SKU #1000024634

  • 100 Lumen LED provides a soft, white light
  • Two metal contacts at the end of the light turn the light on/off
  • Perfect for closets, pantries, utility rooms and under cabinets

Questions & Answers

80Questions
caret
Q:I have read some responses on the questions, I just purchased 4 of these lights and installed them Sunday. Two of them will not stay on, after about 5 - 10 minutes. This is not acceptable. Do I need to return them?
by|May 24, 2018
5 Answers
Answer This Question

A:  I loved mine at first...but after replacing all those batteries it requires twice within only weeks...I find it ridiculous.

by|May 5, 2023

    A:  I experienced a similar issue, returned the unit for a replacement and have had no problem since. However, these lights are very battery sensitive, so you might consider placing fresh new batteries first and then see if the problem resolves.

    by|May 5, 2023

      A:  Yes

      by|May 5, 2023

        A:  Hello Hom, thank you for reaching out to us with your question. We are very sorry to hear this! As the manufacturer, we continuously strive to maintain high quality product that provided complete satisfaction. We would love to work with you directly to resolve your issue as soon as possible. You can either contact our Support team at 1-800-654-8483, press option 4 and provide them with your personal ticket # 321653 or email us at bz@byjasco.com and include your personal ticket number in the subject line. We hope to hear from you soon.

        by|May 5, 2023

          A:  Yes, I had to return a few of mine. I was having the same issue.

          by|Jan 17, 2021
          caret
          Q:I have recently bought several of these lights and a couple of them cut off in a few seconds. Is this normal ?
          by|May 21, 2018
          7 Answers
          Answer This Question

          A:  HI FP1948, thank you for reaching out to us with your question. No, the light is touch activated and should only turn off when you touch the metal contacts at the end of the light bar. We would love to work with you directly to resolve your issue. You can either call us at 1-800-654-8483 and press option 4 or email us at BZ@byjasco.com. If you have any further questions, we encourage you to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support (Manufacturer).

          by|May 5, 2020
            2 found this answer helpful

            A:  No that is not normal. Mine stays on until I turn it off. You should return or exchange them.

            by|Dec 21, 2018
            2 found this answer helpful

            A:  I bought one of these a week ago. All of a sudden the light only stays on a while... I replaced the batteries with all brand-new Duracell and it only stays on maybe an hour... Sigh...

            by|Mar 23, 2020
              7 found this answer helpful

              A:  I bought several of these and was pleased .. for 1 month. Now, all the lights turn themselves off within 1-2 minutes. I have removed all the fixtures and will return them today. Not pleased....

              by|Nov 17, 2019
                2 found this answer helpful

                A:  I have installed 4 of these units and sp far they work great. Mine have not cut out.. I used energizer lithium batteries. One thing I have noticed is that if your finger is dry you may have to lick it to turn unit off and on.

                by|Mar 2, 2020
                  2 found this answer helpful

                  A:  I have five of these and have not had this happen. My experience is that I need to avoid using really dry fingers to activate the switch.

                  by|Mar 2, 2020
                    2 found this answer helpful

                    A:  We’ve had ours for almost a year and haven’t experienced this issue. You may have a few that are defective.

                    by|Dec 21, 2018
                      1 found this answer helpful
                      caret
                      Q:Is this product suppised to shut off automaticalky after a minute ir two? Have a pair in use and after a month of 15 minute per day use, they go out.
                      by|May 1, 2018
                      5 Answers
                      Answer This Question

                      A:  I don't think they are supposed to shut off automatically. It's possible the light has regulated circuitry which will shut down when the batteries get low. Try changing batteries. I use Eneloop rechargeables in mine. Saves money over the long run.

                      by|May 5, 2023

                      A:  Mine stay on until I turn them off.

                      by|May 5, 2023

                        A:  I haven't had this problem, but I don't keep them on for extended periods of time.

                        by|May 5, 2023

                          A:  No, these lights are not designed with an automatic off feature.

                          by|Mar 2, 2020
                            1 found this answer helpful

                            A:  Hi MicheleB, thank you for your question. We would love to work with you directly to resolve this issue as quickly as possible. Please contact us directly at 1-800-654-8483, press option 4 and provide our support team with your personal ticket number 315129. We look forward to hearing from you soon.

                            by|May 5, 2023
                              caret
                              Q:What type of batteries are needed?
                              by|Apr 18, 2018
                              7 Answers
                              Answer This Question

                              A:  Double A

                              by|Dec 21, 2018
                                1 found this answer helpful

                                A:  AA

                                by|Dec 21, 2018
                                  1 found this answer helpful

                                  A:  This uses AA batteries.

                                  by|Dec 21, 2018
                                    1 found this answer helpful

                                    A:  It uses AA batteries and you better buy lots of them if you are going to use this light on an everyday basis.

                                    by|Aug 4, 2019
                                      2 found this answer helpful

                                      A:  Hi June, thank you for reaching out to us with your question. The fixture requires 6 AA batteries. If you have any further questions, please don't hesitate to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support.

                                      by|Dec 21, 2018
                                        2 found this answer helpful

                                        A:  It takes 6 double A batteries.

                                        by|Dec 21, 2018
                                          1 found this answer helpful

                                          A:  just a couple triple A batteries and mine have been going strong for two years. Great Light.

                                          by|Jan 7, 2020
                                          1 found this answer helpful
                                          caret
                                          Q:I lost two of the screws. Can you tell me the measurements of the mounting screws please for the 12in light?
                                          by|Mar 20, 2018
                                          5 Answers
                                          Answer This Question

                                          A:  The fixture uses a flat wide head, 3 quarter of an inch long screw.

                                          by|May 5, 2023

                                            A:  3/4 inch

                                            by|May 5, 2023

                                              A:  Hello Mona, thank you for your question. You will need a flat wide head, 3 quarter of an inch long screw. If you are doing a masonry or drywall installation, you will require to use anchors as well. If you have any further questions, please feel free to respond or contact us through phone or email. Thank you, Jasco Products.

                                              by|May 5, 2023

                                                A:  Get some sticky two sided tape.

                                                by|May 5, 2023

                                                  A:  As long as the screw head fits in the slot, and is not too long for installation, you'll be fine. I used different screws as the ones sent with the light were not as sturdy as I wanted. (I bent them while trying to screw them into fiberboard.)

                                                  by|May 5, 2023
                                                    caret
                                                    Q:I would like to install this light over a kitchen sink? Do you recommend that?
                                                    by|Nov 25, 2017
                                                    2 Answers
                                                    Answer This Question

                                                    A:  Yes, this light can be installed over a kitchen sink.

                                                    by|May 5, 2023

                                                      A:  Hi Kat, thank you for your question. No, we do not recommend that this fixture be mounted over the sink for the moisture from the hot water and steam can cause the fixture to malfunction. If you have any further questions regarding the product, please don't hesitate to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support (Manufacturer).

                                                      by|May 5, 2023
                                                        caret
                                                        Q:How do you make the light stay on? For some reasons my lights keep turning off and the batteries are new.
                                                        by|Nov 21, 2017
                                                        5 Answers
                                                        Answer This Question

                                                        A:  you have to touch the two litle metal contact in the botton of the lamp,just a simple touch.

                                                        by|May 6, 2020

                                                          A:  I'd say you probably need to exchange it. There might be loose connections inside. I've never had this issue with mine. We love it - one touch on, one touch off and it stays on nicely until we decide we want it off. Good luck.

                                                          by|May 5, 2023

                                                            A:  Hi Hope, thank you for reaching out to us with your question. We are very sorry to hear this. The only times the light should be turning off is when the battery needs to be replaced or by the touch activated contact. However, we would love to work with you to resolve this issue. Please contact our Support Team at 1-800-654-8483 and press option 4. We look forward to working with you to ensure your complete satisfaction with our GE 12 in LED Wireless Under Cabinet Light.

                                                            by|May 5, 2023

                                                              A:  You can not. Please see the numerous reviews including mine.

                                                              by|Jan 19, 2019

                                                                A:  If it turns on but then shuts off on its own it must be faulty. We have to turn ours off otherwise they stay on.

                                                                by|May 5, 2023
                                                                  caret
                                                                  Q:lights go off auto by them selves after about 2 minutes what to do to correct this
                                                                  by|Oct 28, 2017
                                                                  2 Answers
                                                                  Answer This Question

                                                                  A:  Hi spoungebob, thank you for your question. This fixture is touch activated and should not turn On/Off by themselves. Please contact us at 1-800-654-8483 press option 4 and provide our support team with your personal ticket # 267025. We look forward to working with you to ensure your complete satisfaction with our GE 18 in Battery Operated LED Utility Light. We look forward to hearing from you soon.

                                                                  by|May 5, 2023

                                                                    A:  The smaller units don't seem to have this problem. Just this size.

                                                                    by|May 5, 2023
                                                                    caret
                                                                    Q:light turns off auto
                                                                    by|Oct 17, 2017
                                                                    2 Answers
                                                                    Answer This Question

                                                                    A:  Yes. But not on your schedule!

                                                                    by|May 5, 2023

                                                                      A:  No, this light doesn't have an auto off function. You touch the metal contacts to turn it on or off.

                                                                      by|May 5, 2023
                                                                        caret
                                                                        Q:how do you change the batteries when it is placed under the cabinet?
                                                                        by|Oct 17, 2017
                                                                        3 Answers
                                                                        Answer This Question

                                                                        A:  Hi gm, thank you for your question. Since the batter compartment is located on the back of the fixture, you will need to take the fixture down to change the battery. The fixture comes with 2 mounting options. Double sided Velcro tape and mounting screws. With the mounting screw, once it is mounted you can easily slide it out of the keyholes to take it down. With the Velcro option you can gently pull the fixture down. If you have any further questions regarding the product, please don't hesitate to respond or contact our Customer Support through phone or email. Thank you, Jasco Products Tech Support (Manufacturer).

                                                                        by|May 5, 2023

                                                                          A:  With the screwless install, you pull down to detach from the Velcro.

                                                                          by|May 5, 2023

                                                                            A:  I used 3m command velcro strips instead of the tape that came with the lights.

                                                                            by|May 5, 2023

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                                                                            Product Length (in.)3 in24 in11.75 in2 in
                                                                            Power SourcePlug-InBattery OperatedBattery OperatedPlug-In
                                                                            Control TypeSwitchTouchMotionSwitch
                                                                            Mounting Method2-Sided Tape, Adhesive2-Sided TapeScrews2-Sided Tape, Screws
                                                                            Volt (v)1201204.5120
                                                                            Lumens100200150100
                                                                            Package Quantity1111
                                                                            Watt Equivalence0.5601.70.5
                                                                            Compatible Bulb TypeLEDLEDLEDLED
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