Questions and Answers for GE 30 in. Smart Single Electric Wall Oven in Stainless Steel with Convection Cooking

A:  Hello! We appreciate you staying with GE Appliances and would love to help. We recommend looking at the cut-out dimensions of any wall oven you are interested in. For this wall oven (JTS5000SNSS), you may view and compare the cut-out dimensions here: https://images.thdstatic.com/catalog/pdfImages/28/28178c09-b154-4833-9caa-27453e181ca0.pdf. -- The GE Appliances Fit Guarantee ensures your new 27" or 30" GE Profile or GE built-in standard single, double or microwave combination wall oven will fit your existing cabinet cut-out of the compatible model with the same width and configuration. You may learn more by visiting our GE Appliances website and searching "GE Appliances Fit Guarantee." We hope this helps! We're always here if you need anything. Take care, Shayla@GEA

A:  Greetings - We appreciate you taking the time to reach out to us about your new wall oven. We're sorry to hear that the controls are not going dark like they should. The controls should illuminate when the doors open or when you touch them. If they are not turning off, please take advantage of your one-year warranty with us by calling our GE Consumer Service at 1-800-432-2737. Our technicians would gladly look into why the controls on your unit are not going dark as they should. You can also come to us on social media if you have additional questions. -Kacie@GEA

A:  Thanks for checking with us! Yes, this unit has Delay Time. You can use the feature to choose the time when you want the oven to start. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

A:  Hi there - thank you for taking the time to reach out to us. This oven is not fueled by gas, as it is one of our wonderful electric models, so a conversion kit is not available for LP (Liquid Propane). We hope this answer was insightful, and please let us know if there are other questions or concerns. Have a great one. - Pablo@GEA

A:  Hello - To better answer your question, please contact our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. They will be able to answer your question or transfer you to someone who can. All our best. -Kacie@GEA

A:  Hey there - thank you for inquiring about this beautiful oven. We checked the information for this unit, and we can confirm that we do not offer a trim kit to go around the oven. We will, however, share your question with our product and design teams for future design consideration. -- Please let us know if there are other questions or concerns we can assist you with. Take care. - Pablo@GEA

A:  Hello- We appreciate you taking the time to contact us. The internal dimensions of this unit is 25W x 17-3/8H x 20-1/4D. We hope this helps you out. If you have any additional questions please let us know. Take care! Dianna@GEA

A:  Hello - We appreciate you staying with GE Appliances; we'd love to help you! Wall oven model JTS3000SNSS has similar features, including your current traditional oven, JTS5000SNSS has True European Convection cooking, and PTS7000SNSS has convection cooking. Essentially all three can fit in your existing space. Just take a look at its features and what suits you best! We're always here if you need anything. Take care, Shayla@GEA

A:  Hi - Thank you for reaching out to us and for your interest in a new GEA wall oven and microwave. Yes, this microwave can be installed above this wall oven providing you use the appropriate built-in kit designed for that purpose. The specifications for the microwave kits can be found here -- https://images.thdstatic.com/catalog/pdfImages/0c/0c05437b-137b-4a9a-a49b-226ecf13af69.pdf -- We hope you choose these beautiful models for your home. Kind regards - Vikki@GEA

A:  Hello- We appreciate you taking the time to reach out to us in regards to your oven wall unit. This sounds a bit complicated and can understand your frustration. To better assist you we recommend if you could please reach out to us via private message on social media with a picture of the trim piece to see if there is anything we can see that may help make this process easier for you. We hope to hear from you soon. Take care! Dianna@GEA