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Questions and Answers for GE 30 in. Smart Single Electric Wall Oven in Stainless Steel with Convection Cooking

Internet #308805927

Model #JTS5000SNSS

Store SKU #1004363905

  • True European convection oven for faster, more even baking
  • Easily read and operate hidden backlit LED controls
  • Built-in Wi-Fi controls oven functions on your smart device

Questions & Answers

94Questions
caret
Q:We just had our 5000 model installed. How do we get the control panel buttons to go dark? Right now they stay on just like the 3000 model.
by|May 27, 2023
1 Answer
Answer This Question

A:  Greetings - We appreciate you taking the time to reach out to us about your new wall oven. We're sorry to hear that the controls are not going dark like they should. The controls should illuminate when the doors open or when you touch them. If they are not turning off, please take advantage of your one-year warranty with us by calling our GE Consumer Service at 1-800-432-2737. Our technicians would gladly look into why the controls on your unit are not going dark as they should. You can also come to us on social media if you have additional questions. -Kacie@GEA

by|May 31, 2023
    caret
    Q:does this oven have delay start?
    by|May 23, 2023
    1 Answer
    Answer This Question

    A:  Thanks for checking with us! Yes, this unit has Delay Time. You can use the feature to choose the time when you want the oven to start. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@GEA

    by|Oct 28, 2023
      caret
      Q:Hello what is the proper conversion kit for this oven to convert from natural gas to Liquid Propane
      by|May 12, 2023
      1 Answer
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      A:  Hi there - thank you for taking the time to reach out to us. This oven is not fueled by gas, as it is one of our wonderful electric models, so a conversion kit is not available for LP (Liquid Propane). We hope this answer was insightful, and please let us know if there are other questions or concerns. Have a great one. - Pablo@GEA

      by|Oct 28, 2023
        caret
        Q:Removing old oven from house- What does it cost to have the old oven removed from my home when I buy a new wall oven?
        by|Apr 10, 2023
        1 Answer
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        A:  Hello - To better answer your question, please contact our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST, or call your local store. They will be able to answer your question or transfer you to someone who can. All our best. -Kacie@GEA

        by|Apr 12, 2023
          caret
          Q:I need a trim to go around this oven, is there one?
          by|Jan 24, 2023
          1 Answer
          Answer This Question

          A:  Hey there - thank you for inquiring about this beautiful oven. We checked the information for this unit, and we can confirm that we do not offer a trim kit to go around the oven. We will, however, share your question with our product and design teams for future design consideration. -- Please let us know if there are other questions or concerns we can assist you with. Take care. - Pablo@GEA

          by|Apr 14, 2023
            caret
            Q:Does this oven have the same useable inside space as the 3000 without the convection oven?
            by|Dec 1, 2022
            1 Answer
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            A:  Hello- We appreciate you taking the time to contact us. The internal dimensions of this unit is 25W x 17-3/8H x 20-1/4D. We hope this helps you out. If you have any additional questions please let us know. Take care! Dianna@GEA

            by|Dec 3, 2022
              caret
              Q:I want to replace model JTP20WFWW in stainless. What model will fit in the preexisting space/wall?
              by|Nov 22, 2022
              1 Answer
              Answer This Question

              A:  Hello - We appreciate you staying with GE Appliances; we'd love to help you! Wall oven model JTS3000SNSS has similar features, including your current traditional oven, JTS5000SNSS has True European Convection cooking, and PTS7000SNSS has convection cooking. Essentially all three can fit in your existing space. Just take a look at its features and what suits you best! We're always here if you need anything. Take care, Shayla@GEA

              by|Nov 22, 2022
                caret
                Q:Can this oven be installed with a separate GE PEB7227ANDD microwave installed above it?
                by|Nov 13, 2022
                1 Answer
                Answer This Question

                A:  Hi - Thank you for reaching out to us and for your interest in a new GEA wall oven and microwave. Yes, this microwave can be installed above this wall oven providing you use the appropriate built-in kit designed for that purpose. The specifications for the microwave kits can be found here -- https://images.thdstatic.com/catalog/pdfImages/0c/0c05437b-137b-4a9a-a49b-226ecf13af69.pdf -- We hope you choose these beautiful models for your home. Kind regards - Vikki@GEA

                by|Nov 16, 2022
                  caret
                  Q:How do i install the trim piece? I have spent way too much time looking at step 11 in the instructions and trying to figure out how the trim piece attaches. There is a large metal black piece in the way and no visible holes to screw the silver trim piece
                  by|Nov 9, 2022
                  1 Answer
                  Answer This Question

                  A:  Hello- We appreciate you taking the time to reach out to us in regards to your oven wall unit. This sounds a bit complicated and can understand your frustration. To better assist you we recommend if you could please reach out to us via private message on social media with a picture of the trim piece to see if there is anything we can see that may help make this process easier for you. We hope to hear from you soon. Take care! Dianna@GEA

                  by|Nov 10, 2022
                    caret
                    Q:Many wall ovens seem to have a feature that turns the oven off once the timer runs out. Does this oven turn off when the timer is done?
                    by|Oct 24, 2022
                    1 Answer
                    Answer This Question

                    A:  Hi there - Thanks for inquiring about this great electric wall oven. We appreciate you taking the time to reach out to us! We'd be happy to answer this question for you. This model does have a feature that turns the oven off when the timer runs out. It's called Cook Time and you can view more about this and how to operate it by looking at page 8 of the use and care manual here: https://images.thdstatic.com/catalog/pdfImages/27/27512afa-d6a0-48ac-b94e-0991dfdd8b51.pdf. We hope this helps! Reach out to us directly if you have additional questions. We're here and always happy to help. -Kacie@GEA

                    by|Nov 1, 2022

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