Questions and Answers for GE 30 in. Smart Single Electric Wall Oven in Stainless Steel with Convection Cooking

A:  Hey, thanks for reaching out. If the display and keys dim, opening the oven door or pressing any key will wake and illuminate the control. We hope this helps! -Gina@GEA

A:  Hi there, we appreciate you taking the time to reach out to us. We're sorry to say that we no longer manufacture any ovens in Black Slate, but if you need a replacement model, PTS7000BNTS is Black Stainless and has the same cutout dimensions as your current unit. You can see this here: https://www.homedepot.com/p/GE-Profile-30-in-Single-Electric-Wall-Oven-with-Convection-Self-Cleaning-in-Black-Stainless-Steel-Fingerprint-Resistant-PTS7000BNTS/308804303 - We 'd love to keep you in our GEA family, so please let us know if there's anything else we can do for you. - Guy@GEA

A:  Hello - Thanks for your question; we are happy to help! We double checked the requirements for the model JTS5000SNSS. 20 amps is correct. We are glad you checked. Olga@GEA

A:  Hi there, thanks for reaching out! We'd be happy to take a look for you. We found two models that we think you'll really like. The first is a fully built in model: PWB7030SLSS - and the second is also built in but would need a trim kit for proper installation: PEB7227ANDD - Here are the Stainless Steel trim kits for this model: JX7227SLSS & JX7230SLSS. Hope this helps! Happy shopping. -Michael@GEA

A:  Hello - Thanks for your question; we are happy to help! No, the oven should not rest on the cabinet base. On Page 3 of the installation instructions it actually shows 1 1/4" clearance (dimension G) for the 30" model ovens. This is a required clearance. We are glad you checked. Olga@GEA

A:  You should have the clearance as it circulates via air exchange and keeps it cool

A:  Hi! Thanks for asking, we can understand wanting to check on this so that your other appliances match. The Black finish is more glossy. If you're looking for a more matte finish, take a look at Black Slate. This model comes in that finish under the model number: JTS5000FNDS. Take a look and see if you like it! Best wishes. -Michael@GEA

A:  The one I have is made in South Korea

A:  Hi! Thanks for asking. We'd be happy to help. Our wall ovens are made in the United States. Hope this helps! All the best. -Michael@GEA

A:  Hi there, thanks for reaching out to us. You'll be pleased to know this oven has both a traditional bake mode and convection bake mode. You can see this described on page 14 of the owner's manual here: https://images.thdstatic.com/catalog/pdfImages/56/56a16b1c-52c2-4fd3-b218-b515d0d7acca.pdf - We hope that's the answer you needed to see! - Guy@GEA

A:  Hello and thank you for being part of the GE Appliances family. We are sorry you did not receive a manual with your oven and that it is not available on Home Depot's website. Please reach out to us on social media and we would be happy to provide a link and even order a hard copy to be mailed to you if you wish. Thanks so much! - John@GEAppliances

A:  You are correct. There is no installation manual and there is no use and care manual on line or available for the unit at this time. I just checked the web site and it's not there. I'll bring it to the attention of the folks at Home Depot and I'm sure they'll find them and update their website.

A:  Yes, the lock feature stays in place while the oven is operated.

A:  No. The lock feature is designed to keep the door from opening during the self cleaning cycle. You lock it, turn on the self clean cycle, set the length of time for clean and it cycles. Once the clean cycle is finished the lock will shut off.

A:  Hi Catie! Thanks for your question. We found that this feature will stay in place while the oven is in operation but the Cancel/Off button is always active, even when the controls are locked. We hope this helps! Emily@GEA