Questions and Answers for Gazebo Penguin Florence Solarium 12 ft. x 15 ft. in Sand

A:  Hello and thank you for contacting Gazebo Penguin. Our items do not have snow loads but they have been designed to stay up all year long. We simply recommend to remove the accumulated snow from the roof. Thank you.

A:  Hello Laura, This solarium is 144 1/2 in x 186 in (measured from the bottom). If you would like to have a complete footprint, you can reach out to us by email: customerservice@gazebopenguin.com.

A:  Hello Susan, this specific item might be out of stock in your region. When you have located the solarium on Home Depot's page you can provide your email address and have them notify you when this item is available.

A:  Hello, this unit is not insulated or designed for electrical. kind regards, -The gazebo penguin team

A:  Gazebo was delivered to the wrong address on Dec 29, 2021 and it’s been very stressful because as of today, Jan 19, 2022 we are still waiting for the gazebo because we have not received it yet . Delivery people are not organized and they do not communicate well . I’ve called more than 10x on this issue and still till this day, nothing is resolved . Delivery is unprofessional and unresponsive .

A:  Hello, the unit can be secured to concrete , a wood platform it just cant be placed on grasss. It must be hard flat surface. Kind regards, -The gazebo penguin team.

A:  Hello, this unit has doors and windows with screening that prevent bugs from getting in. kind regards, -The gazebo penguin team

A:  No but I wish there were someone to install it it would help a hundred percent because of the poor instructions that comes with this product you are completely on your own figure it out very poor tech support very poor text

A:  Hello Cutter, Thank you for your question. In the USA, we recommend going to www.thumbtack.com or GOCONFIGURE.com. In Canada, we recommend asking your local hardware store if they recommend any contractors. I hope this heps.

A:  No

A:  Hello The unit comes with some anchoring system, but the customer needs to buy some other anchoring from their hardware store, depending on the surface where they are putting their unit. I believe the hardware store will be able to help you with this request. if you wish, you can send us a picture of the are where you are putting the unit and we can ask our technical department for you. Thank you customerservice@gazebopenguin.com

A:  No

A:  No, you don't usually need it, since it's semi permanent structure. However, I would check with your municipally to be sure.

A:  The doors can only go on the long sides on the 12x18. You can contact Gazebo Penguin and order single wide doorways to convert it, though the process has taken me 3 weeks so far to get the quote, and I have to snail mail them an international money order. It's about $1200 with shipping as of this writing.

A:  Hello, the doors can be placed anywhere where they can have the panel beside that can allow for the door to properly open and close. If you have any other questions or concerns please do not hesitate to contact us. Kind regards, -The gazebo Penguin team!

A:  No, the doors can't be placed anywhere since they have a designated spot for installation.