Questions and Answers for Hampton Bay 11 ft. Aluminum and Steel Cantilever Solar LED Offset Outdoor Patio Umbrella in Midnight Navy Blue

A:  Hello Strap, thank you for your inquiry. My goal is to answer your question accurately. This 11ft. Cantilever Outdoor Umbrella is not waterproof. It is water and weather resistant. This umbrella is meant to provide you with shade on a sunny day. I hope that I have answered your question completely.

A:  Hello Steve, thank you for your interest in the 11ft. Cantilever Aluminum and Steel Solar LED Offset Outdoor Patio Umbrella. Our goal is to answer your question accurately. This umbrella does come with a base. However, you must purchase the 220lbs. of play sand that is required for maximum stability. This play sand is available for purchase at any local Home Depot. I hope I have answered your question completely.

A:  Hello TriciaLyles, thank you for reaching out with your inquiry. I do apologize for the absent assembly instructions. To best charge your umbrella’s solar receiver, we advise closing the umbrella and leaving the solar receiver plugged in and under sunlight for 8 hours. Please note that this umbrella can be plugged into a wall plug using Part N. If the umbrella’s lights do not function after attempting to charge it, please reach out to us, so we can connect you with our tech support team at (866) 602-1800. I hope I have answered your question completely.

A:  Hi Mike, thank you for your inquiry. My goal is to answer your question accurately. We recommend using the required amount of 220lbs. of play sand for maximum stability for the 11ft. Cantilever Aluminum and Steel Solar LED Offset Outdoor Patio Umbrella. This sand can be purchased separately at any Home Depot. I hope I have answered your question completely.

A:  Hello Ellen, thank you for your inquiry. Our goal is to answer your question accurately. We do not suggest you use water for the base weight for this particular umbrella. Please note that this base was not made with a water container and during winter months the water can freeze which will expand the base and crack it. The recommended amount of sand for the stability of this umbrella is 220lbs. We hope I have answered your questions completely.

A:  Hello Will, thank you for your inquiry. My goal is to answer your question accurately. The Velcro Strap has dual purposes. Please note that this strap is placed correctly if you aren't able to use it when it is opened, remove the canopy from the frame and realign it. Should you have any problems with this, please call us at (866) 602-1800 and ask for the technical team and they can walk you through it. The second use is for when the umbrella is closed, the Velcro strap will keep it from opening up. I hope this answer helps but if you can't get it work, do not hesitate to call the number provided. We are available Monday thru Friday from 7 a.m. to 5 p.m. PST.

A:  Hello Mary, my goal is to answer your question earnestly. The dimensions for the base of this 11ft. Cantilever Aluminum and Steel Solar LED Offset Outdoor patio umbrella are L38.58 x W38.58 x H6.1 inches. I hope I have answered your question completely.

A:  Hello Doug, thank you for your inquiry. To better assist you with this please reach out to the Home Depot Customer Care Services at 1-800-466-3337. They are available 7 days a week from 6 a.m. to 2 a.m. EST. They can either assist you with your specific need or transfer you to someone who can. Should you need assistance from us, we are available Monday thru Friday from 7 a.m. to 5 p.m. PST. Our phone number is (866) 602-1800, and we will be happy to help in any way we can.

A:  Hello gud2gro, thank you for your inquiry. My goal is to answer your question earnestly. The sunshade part of this umbrella can be removed from the umbrella bottom pole by unlocking the locking knob that is located on the umbrella pole and lifting the sunshade from the pole. I hope I have answered your question completely.

A:  Hello Mara, this 11ft. Aluminum and Steel Cantilever Solar LED Offset Outdoor Umbrella is not difficult to assemble for most. However, it could require 2 people as this can be a little to heavy for one person. We do suggest you figure out the best place for the umbrella before assembly. Once you have added the required sand amount to the base, it becomes really difficult to move to another location. I hope this answers your questions for the assembly.