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Questions and Answers for Hampton Bay 11 ft. Aluminum and Steel Cantilever Solar LED Offset Outdoor Patio Umbrella in Midnight Navy Blue

Internet #305779761

Model #YJAF052-MI

Store SKU #1003472369

  • Solar-powered LED lights for a well-lit ambiance
  • Manual tilt and the crank-lift system allow easy setup
  • Polyester-Olefin blend and aluminum pole ensure durability

Questions & Answers

1037Questions
caret
Q:Is there a lot of work putting this patio umbrella together? It is the 11? Hampton bay canopy umbrella??
by|Aug 1, 2023
1 Answer
Answer This Question

A:  Hello Trudy, thank you for your inquiry for the Hampton Bay 11ft. Cantilever Solar LED Offset Outdoor Patio Umbrella. Depending on your abilities you should be able to assemble this umbrella within 1 hour. There is a video for the assembly that we have provided on the products Home Depot Web Page. The same place where you asked this question. I hope this information answered your question and helped to assemble this umbrella.

by|Aug 8, 2023
    caret
    Q:Where is on/off switch on umbrella???
    by|Aug 1, 2023
    1 Answer
    Answer This Question

    A:  Hi Csavage, thank you for your inquiry. The on and off switch for the Hampton Bay 11ft. Cantilever is on one of the ribs that you will find under the sunshade part of the umbrella. If you are unable to locate it, please do not hesitate to call us and we can direct to where it is exactly. Our number is (866) 602-1800.

    by|Aug 1, 2023
      caret
      Q:Where can I buy the sand bags for this umbrella?
      by|Jul 31, 2023
      1 Answer
      Answer This Question

      A:  Hello Namr, thank you for your inquiry regarding the sand bag for the Hampton Bay 11ft. Cantilever Offset Outdoor Umbrella. Please note that the sand bag is included with the umbrella and so is the base. The play sand is what needs to be purchased separately and you can find this at Home Depot. If you are looking for replacement bags, please contact us at (866) 602-1800. We will be happy to assist you.

      by|Sep 22, 2023
        1 found this answer helpful
        caret
        Q:Does the base require sand?
        by|Jul 30, 2023
        1 Answer
        Answer This Question

        A:  Hello Sandy, thank you for inquiring about the Hampton Bay 11ft. Cantilever Solar LED Offset Outdoor Umbrella. This umbrella requires 220lbs. of sand. The base is included but you will need to purchase the sand separately. We suggest the play sand. It is available at Home Depot. We hope we have answered your question completely.

        by|Aug 1, 2023
          caret
          Q:Where is umbrella made
          by|Jul 29, 2023
          1 Answer
          Answer This Question

          A:  Hello Jules, thank you for your inquiry. Our manufacturer is located in China. Please do not hesitate to contact us at (866) 602-1800 if you have any other questions or concerns you would like us to address.

          by|Jul 31, 2023
            caret
            Q:I just purchased an 11' Hampton Bay Cantilever Umbrella and in the box were 2 metal brackets made of angle iron nicely painted brown approximate dimensions 17 " by 7" by 1". They do not appear on any parts list. What are they for?
            by|Jul 29, 2023
            1 Answer
            Answer This Question

            A:  Hello AlbertiL, thank you for your inquiry. These pieces are placed in the box to help protect the item during shipping. I hope I have answered your question.

            by|Sep 28, 2023
              3 found this answer helpful
              caret
              Q:Umbrella frame bent out What do I need to do to get it repair. I bought it 2 months ago
              by|Jul 27, 2023
              1 Answer
              Answer This Question

              A:  Hello -1234, thank you for reaching out with your inquiry. As the manufacturer, we would like to help you resolve this with you. Please contact us at (866) 602-1800. We are available Monday thru Friday from 8 a.m. to 5 p.m. PST. We look forward to hearing from you.

              by|Jul 27, 2023
                caret
                Q:I love, love, love my umbrella, however, the cord to raise and lower the umbrella just snapped. Can I only replace the umbrella mechanism?
                by|Jul 26, 2023
                1 Answer
                Answer This Question

                A:  Hello Heather, thank you for your inquiry. I am sorry to hear that the cord has broke on you. We like to reach out to our customers when we hear they are encountering issues with our products. Please contact us at (866) 602-1800 so that we can help resolve the issues at hand. We want to ensure your satisfaction with the product you purchased. We look forward to hearing from you.

                by|Jul 29, 2023
                  1 found this answer helpful
                  caret
                  Q:Does it come with a Base?
                  by|Jul 23, 2023
                  1 Answer
                  Answer This Question

                  A:  Hi Steven, thank you for your inquiry. The Hampton Bay 11ft. Cantilever Solar LED Offset Outdoor Umbrella does come with the base included. However, it does require 220lbs. of play sand that you will need to purchase separately. I hope I have answered your question with information that is useful when purchasing this umbrella.

                  by|Jul 24, 2023
                    caret
                    Q:I left the canopy closed and in the sun.. the LED lights come on but only blink. They?ve been blinking for an hour so I unplugged the cable from the solar panel piece. Is there a way to get them to stay on and not blink?
                    by|Jul 23, 2023
                    1 Answer
                    Answer This Question

                    A:  Hi Meagan, we would like to help address your concern thoroughly. If your umbrella’s LED lights are flashing or blinking, it is not broken. This is a feature in the umbrella letting you know that the solar receiver’s rechargeable battery needs to be charged. In order to charge the umbrella, please keep it under the sun in a closed position for at least 8 hours. This will allow the solar receiver to charge. If you still continue to experience the flashing lights after doing this, please call us at (866) 602-1800, so that we can connect you with our tech-support team. Thank you.

                    by|Jul 24, 2023

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                      Umbrella Canopy Diameter (ft.)11 ft.11 ft.10 ft.12 ft.
                      Canopy ShapeOctagonRoundSquareOctagon
                      Umbrella StandWith StandWith StandWith StandWith Stand
                      Patio Furniture FeaturesFade Resistant, Rust Resistant, Solar Lighted, UV Protected, Weather ResistantRust Resistant, Solar LightedCanopy Included, Fade Resistant, Rust Resistant, Weather ResistantFade Resistant, Tiltable, UV Protected
                      TiltNo TiltNo TiltManual TiltRotational
                      Opening MechanismCrank lift systemCrank lift systemCrank lift systemCrank lift system
                      Pole MaterialSteelSteelAluminumAluminum
                      PatternSolidSolidSolidSolid
                      View ProductView ProductView ProductView Product