A: Thank you for contacting Newair. Our products are manufactured in China. Best Regards, Customer Care.
A: The unit is not cold enough to keep the ice frozen indefinitely. Over time the ice melts and the resulting water drips into the ice bin an is recycled back to the water reservoir to make more ice.
A: Hi There, Thank you for Contacting Newair. The product should not contain water in the ice bin. If you happen to have any issues or need assistance with your Unit, feel free to call customer service at 855-963-9247. Best Regards, Customer Care
A: Hi There, Thank you for contacting Newair. To reduce ice thickness from the unit, you will need to clean the condenser and fan with compressed air by removing the back panel. Best Regards, Customer Care
A: Thank you for contacting Newair. The Luma Ice maker makes Clear Cubed shaped Ice. Best Regards, Customer Care