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Questions and Answers for Luma Comfort 28 lbs. of Ice Day Countertop Clear Portable Ice Maker BPA Free Parts Perfect for Cocktails and Soda in Stainless Steel

Internet #205586063

Model #IM200SS

Store SKU #1001028746

  • FOR FAMILY HEALTH - Safe on BPA Free approved ice to use everyday
  • CRYSTAL CLEAR ICE - Restaurant quality clear ice cubes everyday
  • COMPACT DESIGN - Modern Portable ice maker fits on any countertop

Questions & Answers

37Questions
caret
Q:How do you turn it off? If we push the on/off button it just stays on and constantly says needs more water.
by|Dec 27, 2020
1 Answer
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A:  All you do to turn it off is push the button down on the top where the little light flashes until it stops the motor and then take your finger off of the button. The light never goes entirely off; it flashes on every few seconds and goes off again. This shows that the ice machine is plugged in and ready to make ice when needed. To turn the ice machine to make ice just push to button (same as before) and you will here the motor start up and the machine will begin making the ice. Just read the instructions that came with the machine when you purchased or if you need to you might get info if you Google the product name.

by|Nov 19, 2022
1 found this answer helpful
caret
Q:what is the height with the top open all the way?
by|Nov 24, 2020
1 Answer
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A:  22.25 inches with lid open. A T Burke

by|Nov 24, 2020
caret
Q:Does it keep ice frozen or do you have to put ice in a freezer
by|Dec 19, 2019
5 Answers
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A:  You have to put the ice in the freezer.

by|Dec 21, 2019

    A:  Does not keep frozen. You'll need to remove and put it in your freezer.

    by|Jun 17, 2020

      A:  No it does not keep the ice frozen. You have to put the ice in the freezer each time the container in the ice machine is filled.

      by|Dec 21, 2019

        A:  We bought ice bags like the Ice bags you get at the store. And store them in our freezer. It’s exactly what we wanted

        by|Jun 24, 2020

          A:  NO it does not keep ice frozen. You need to empty the little container each time it is filled with the ice made and put it in the freezer.

          by|Dec 21, 2019
            caret
            Q:Does the ice maker store and keep the ice frozen or do we need to empty into a freezer?
            by|Aug 21, 2019
            5 Answers
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            A:  No, it is not a freezer. You'll have to store the ice in one.

            by|Jul 14, 2021
              2 found this answer helpful

              A:  Mr. Stucker… Yes it does. It keeps about 1 Kilo in a basket. A T Burke

              by|Jul 18, 2021

              A:  You will need to remove it and stored in the freezer

              by|Jul 14, 2021
                1 found this answer helpful

                A:  It stores ice and maintains frozen

                by|Jul 18, 2021

                  A:  It needs to be emptied and put in the freezer or it will melt.

                  by|Jul 14, 2021
                    2 found this answer helpful
                    caret
                    Q:Can this unit store the ice when it is full? In other words, do I have to transfer the ice to the refrigerator/freezer for storage?
                    by|May 26, 2019
                    5 Answers
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                    A:  Mr. Pokieisalive: The ice tray holds a little over 2 lbs of ice which takes a little more than a quart of water to make. Since the ice is "wet" in the basket, when you put it in the freezer it sticks together. A T Burke

                    by|Nov 8, 2019
                    2 found this answer helpful

                    A:  You have to transfer the ice to the refrigerator/freezer for storage. I store mine in freezer zip lock bags.

                    by|Jul 25, 2022
                      1 found this answer helpful

                      A:  No, you need to bag the ice immediately and put it in the freezer.

                      by|Jul 26, 2019
                        1 found this answer helpful

                        A:  Yes it will store it but at some point you do have to transfer it so your freezer the container inside the unit is a little smaller than I wanted but the quality of ice is better you do need to use purified water in it Good Luck

                        by|Jun 18, 2019

                          A:  No you have to transfer it to the freezer. Otherwise the ice melts and recycles through the machine

                          by|Jul 26, 2019
                            1 found this answer helpful
                            caret
                            Q:It is just making a fourth of a cube and melting. Can anyone help me?
                            by|May 18, 2019
                            6 Answers
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                            A:  Press and hold the power button for 5 seconds to turn it on. It will make thicker ice.

                            by|Jun 26, 2019

                              A:  Never had that problem. Could be bad unit. I'd call the technical support number!

                              by|May 25, 2019

                                A:  Sorry to hear that, Cheryl. I've had my Luma for over a year and have never had any problem with it at all. Maybe you should return yours for an exchange for another one. It could be that your machine was damaged during shipping. I think you will be glad to give another one (exchange) a try. I love mine and use it a couple of time per week.

                                by|May 19, 2019

                                  A:  Did you clean the reservoir with hot water try that Good Luck

                                  by|Jun 18, 2019

                                    A:  Maybe leave it off for 3 minutes then turn it back on and see if that resets it

                                    by|Jun 18, 2019

                                      A:  Has the machine been off? If so try adding water to the ice bin itself, once the sensor detects enough water is should start pumping again. At least that is what works for me.

                                      by|May 20, 2019
                                        caret
                                        Q:the person i gave this to let it get limed up. I ran vinegar through it but it is not dropping ice. It is freezing cubes but they never fall from the grid. I don't know if this is a coincidence or it is related. Anyone have any idea why? I cleaned all hoses. It eventually goes to a slow green blink. Access to a service manual would be acceptable as well. The unit is 2 years old.
                                        by|Apr 12, 2019
                                        5 Answers
                                        Answer This Question

                                        A:  Lemon juice and wiping all sections. Water reservoir and ice section.

                                        by|Apr 16, 2019

                                          A:  I had he same problem after a cleaning attempt, I called the company and they sent me anew one.

                                          by|Nov 8, 2019
                                            1 found this answer helpful

                                            A:  Mr. John… Re: Luma Comfort 28 lb. Portable Freestanding Clear Ice Maker in Stainless Steel There are several reasons the ice could not be dropping. Among them are: The grid goes through a brief heat cycle to cause the frozen bond between the metal and ice to moisten so the ice is released. If that is not working or has become insufficient the ice will not drop. There is a build-up of crud that is enough to keep the ice from releasing. Wipe out the individual squares with a dry paper towel. The front of the machine has become elevated so the ice cannot come forward. Or, perhaps the grid was tilted back during the cleaning process. I’ve had several small ice machines. This make and model is the only one that has lasted more than six months and has worked more than two years. I use distilled water but that is advised against in the instructions. I have no lime build up and my ice tastes great. The manual shows support at 1-866-737-6390, or support@lumacomfort.com on the net. A T Burke

                                            by|Apr 13, 2019

                                              A:  I would try rinsing the inside with hot water then run purified water only thru it Good Luck

                                              by|Mar 12, 2023

                                                A:  CONTACT THE MANUFACTURER. NEXT TIME, USE FILTERED WATER AND TELL THE SUER TO TAKE GOOD CARE OF IT. THE MANUFACTUERES ARE GREAT PEOPLE AND THEY MAY BE VERY HELPFUL ALSO CHECK GOOGLE AND YOU TUBE.

                                                by|Apr 13, 2019
                                                caret
                                                Q:How do you drain the water & how difficult is it to do this??
                                                by|Feb 15, 2019
                                                5 Answers
                                                Answer This Question

                                                A:  A plug in the back. Easy to do over drain, sink or bucket!

                                                by|May 28, 2019
                                                  1 found this answer helpful

                                                  A:  Mine has a drain plug (white) on rear just unscrew and drain into pan

                                                  by|May 28, 2019
                                                    1 found this answer helpful

                                                    A:  Ms. Teresa, There is a port on the bottom/back. I only use distilled water and change water/clean water tray monthly. I've had 5 small countertop ice makers in the last five years. No other brand lasted a year. This one is still working well at the two year mark. ATB

                                                    by|Oct 7, 2023
                                                      3 found this answer helpful

                                                      A:  Yes, it is easy to drain the tank. The drain is on the back of the unit. All you do is screw the top off. Be sure to turn the unit around where the drain will be at the edge of the table you use it on. Just drain the water into a container until the water is all drained out. Clean the ice maker and fill it with fresh water. ALL OF THIS INFORMATION IS IN THE BOOK WITH DIRECTIONS ON HOW TO DRAIN AND CLEAN THE ICEMAKER.

                                                      by|Nov 8, 2019
                                                        1 found this answer helpful

                                                        A:  There is a small drain on the back of the unit that unscrews and has a tiny rubber plug inside. I use this to drain in and paper towels to dry the rest.

                                                        by|May 28, 2019
                                                          1 found this answer helpful
                                                          caret
                                                          Q:Why my Machibe is not making ice the green light on/off is flashing at all times
                                                          by|Jun 19, 2018
                                                          5 Answers
                                                          Answer This Question

                                                          A:  Make sure there's water in the machine then power it off, wait a few minutes, then power it back on.

                                                          by|Sep 10, 2019

                                                            A:  Ms. Sarita Re: Luna tabletop ice maker On a properly working unit, the blinking green light shows that the icemaker is in the non-ice making mode. Hold down the button for a second or so and it should go to a steady state. Failure to obtain a steady green light probably means the unit is non operable. Before going to the trouble of returning the unit, unplug the unit, wait for 20 seconds and plug the unit back in to recycle the electronics. Then retry holding down the button for a second and see if you can get the unit started. ATM

                                                            by|May 5, 2023

                                                            A:  Try turning it off for 3 minutes Good Luck

                                                            by|Jun 18, 2019

                                                              A:  Try turning it off and in again or unplug and push the on button.

                                                              by|May 6, 2023

                                                                A:  The flashing only means it is plugged in. Push the button for 3 sec to start it.

                                                                by|May 5, 2023
                                                                  caret
                                                                  Q:Can I make flavored ice cubes with this, like coffee ice cubs for example?
                                                                  by|Jun 19, 2018
                                                                  5 Answers
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                                                                  A:  No, that is not a good idea. I believe they say that isn't a good idea in the material they send to you when you get the machine.

                                                                  by|May 19, 2019

                                                                    A:  Sure, for maybe 1 or 2 days until it get gummed up.

                                                                    by|May 5, 2023

                                                                      A:  I would not.

                                                                      by|May 28, 2019
                                                                      1 found this answer helpful

                                                                      A:  Only regular drinking water should be used in this type of ice maker. Flavorings contain sugars, dyes etc. that could harm the pump or permanently stain and or clog the inner working of the machine. Flavored ICE should be done in old school plastic, or silicone ice trays you place in the freezer

                                                                      by|May 28, 2019
                                                                        1 found this answer helpful

                                                                        A:  Never tried it but I am sure it wouldn’t be good for the pump etc it could cause build up of gunk

                                                                        by|May 6, 2023

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