Questions and Answers for Pleasant Hearth 23.5 in. Compact 20,000 BTU Vent-Free Dual Fuel Gas Stove

A:  Hello davidp, Our vent free appliances are not made to be used an exhaust system, outside air kit, or working flue/ working chimney. They are designed to be use without this, because they burn very efficiently and do not create a significant amount of exhaust. They are safe to use as long as the safety requirements in the manual are met. If they are installed under a chimney, then the chimney flue should be closed off. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group

A:  Hello Matt, thank you for reaching out! This units gas supply must be installed by a certified professional. Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group

A:  Hello Barb, Our Vent Free products are approved safe for in home use on a national level by ANSI/UL. However, local municipalities have final say in what’s approved for personal use. Customers are recommended to check with local municipalities for specific guidelines. Please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group

A:  Hello Janet, this gas stove comes as pictured on the Home Dept website. For any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group

A:  Hello Meagan, the owners manual states " Operating heater above elevations of 4,500 feet could cause pilot outage". Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group

A:  Hello David, although uncommon/ They can make clicking noises, cracking noises, and snapping noises from the metal expanding and contracting (which can continue after the fire has turned off). Should you need any additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group

A:  Hello Robin, thank you for reaching out. This heater features dual fuel technology allows the unit to be operated with propane or natural gas. For additional information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. Thank you! - GHP Group

A:  Hello Kimberly, your heater must adhere to the safety requirements outlined in the owner's manual. Ensure a minimum clearance of 3 feet (36 inches) to combustibles from the top of this stove. For more elaborate information, please feel free to give us a call at 877-447-4768 or email at customerservice@ghpgroupinc.com. We appreciate your business and look forward to serving you in the future. Thank you! - GHP Group