It's was fairly simple to install and they look great....
It's was fairly simple to install and they look great.
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Verified Purchase
Mar 17, 2021
Great look and easy to install....
Great look and easy to install.
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Verified Purchase
Feb 18, 2021
Firelogs started splitting. It is releasing powdery substance and lots...
Firelogs started splitting. It is releasing powdery substance and lots of sooth. It worked fine for first few weeks but then we started seeing black deposits all over our fireplace.
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Response from THD-CSMar 2, 2021
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is, we are terribly sorry to hear that your experience has been anything less than excellent. We would love the opportunity to turn your experience around and encourage you to reach out to us at (919) 639-4568, so we can have you enjoying your purchase!
Verified Purchase
1 found this review helpful
Jan 30, 2021
Working flawless and really good quality...
Working flawless and really good quality
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Verified Purchase
Jan 23, 2021
It was only installed about two weeks ago and the switch log went our first and would not light t...
It was only installed about two weeks ago and the switch log went our first and would not light the fire and now the fireplace will not light at all. The gas valve is faulty according to the manual. Very poor quality merchandise.
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Response from SupportJan 29, 2021
Dear Valued Home Depot Customer,
We have reached out to the vendor on your behalf and this is their response:
dissatisfied, we are terribly sorry to hear that your experience has been anything less than excellent. We would love the opportunity to turn your experience around and encourage you to reach out to us at (919) 639-4568, so we can have you enjoying your purchase!
Dec 18, 2020
This has been great. The flames/logs look pretty realistic. There...
This has been great. The flames/logs look pretty realistic. There is a lot of warmth that comes off theses logs/flames. It warms up our living room (150 sqft) pretty well. As for installation, you can do it yourself if you have a gas line already going into your fireplace. If not, then you definitely need a professional to set up the gas line into the fireplace. Also, make sure that your fireplace is vented (the flue is open and air gets sucked into fireplace). The directions weren't the most clear, but it's not hard to figure out how to set this up yourself if you have reasonable knowledge. It took about 1.5 hours to set up, but a lot of that was just cleaning up my fireplace and figuring out the best way to configure the logs for the right looking flames.
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Verified Purchase
Dec 17, 2020
Excellent product. Easy installation. Warm and natural looking flames...
Excellent product. Easy installation. Warm and natural looking flames
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Verified Purchase
Dec 12, 2020
Excellent, I’m satisfied...
Excellent, I’m satisfied
by
Verified Purchase
Dec 6, 2020
It was easy to set up and it works great...
It was easy to set up and it works great my wife and I love it r
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Verified Purchase
Dec 4, 2020
by
Verified Purchase
2 found this review helpful
Nov 25, 2020
Great gas logs...puts out a fair amount of heat...pretty fire...
Great gas logs...puts out a fair amount of heat...pretty fire as well. Ignition system takes some getting used to but, once you do, it's easy to work...option to leave the pilot light on or re-ignite with each use. Do it the right way and hire a plumber to do the install.
by
Verified Purchase
Nov 25, 2020
Very cheap quality. Flame was low and we had professionally...
Very cheap quality. Flame was low and we had professionally installed. Returned
by
Verified Purchase
3 found this review helpful
Nov 12, 2020
Nice set, but the logs are smaller than then they appear in the add
Nice set, but the logs are smaller than then they appear in the add
by
Verified Purchase
Recommended
Nov 11, 2020
Disapointed there was no control of gas to adjust flame...
Disapointed there was no control of gas to adjust flame size.
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Response from THD-CSNov 24, 2020
Dear Valued Home Depot Customer, We have reached out to the manufacturer and their reply is, we are very sorry to hear of your dissapointment. We are committed to providing the highest level of product quality and client satisfaction. We would love the opportunity to turn things around and encourage you to reach out to us at (919) 639-4568, so we can have the opportunity to assist you further.
Verified Purchase
1 found this review helpful
Nov 10, 2020
Really was a very nice set up and easy to...
Really was a very nice set up and easy to get going with it. Does throw a lot of heat!
by
Verified Purchase
Oct 24, 2020
Arrived sooner than indicated. Install went well except fire kept...
Arrived sooner than indicated. Install went well except fire kept going out soon after turning up gas. Finally determined that the thermocouple was not set far enough into pilot light. Once adjusted, fire kept burning and looks great!
by
Verified Purchase
2 found this review helpful
Aug 27, 2020
It has not been installed yet...
It has not been installed yet
by
Verified Purchase
Feb 20, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jan 29, 2020
Love! We did a ton of research trying to find...
Love! We did a ton of research trying to find the perfect ones for us. This was a good fit (smaller size) for our previously wood burning fireplace. We wanted one that wasn’t the cheapest available where quality might suffer, but also not a ridiculously high priced one. Great in the middle price!
by
Verified Purchase
1 found this review helpful
Dec 24, 2019
Looks good ...
Looks good
by
Verified Purchase
Dec 18, 2019
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Dec 3, 2019
Overall these are very nice gas logs. The logs look great, installation was easy and the kit inc...
Overall these are very nice gas logs. The logs look great, installation was easy and the kit included some nice things like a flexible, non-whistle gas connector.
2 things to call out:
First, the Manual Pilot valve on the side of the burner increases the width of the log-set by ~ 6 inches. Make sure you account for that extra width.
Secondly, I wish the detent for the pilot was more robust. It's very easy to turn the knob past "Pilot" to the "Off" position when turning the fire off, especially when the knob is warm. It essentially turns the unit into a match light set unless you're really careful turning the knob.