The window is of high quality and the installation was...
The window is of high quality and the installation was completed without any unforeseen problems.
by
Verified Purchase
Jul 23, 2019
very cheaply made window,,,Overpriced...
very cheaply made window,,,Overpriced...
by
Verified Purchase
Recommended
Jul 9, 2019
Frame is somewhat flimsy, but overall, the window does a...
Frame is somewhat flimsy, but overall, the window does a good job. Opens and closes fine, insect net a plus. Presentable and freshens up the look of the house.
by
Verified Purchase
Jul 3, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jul 2, 2019
Nice window for the price...
Nice window for the price
by
Verified Purchase
May 22, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Apr 3, 2019
3 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 11, 2019
Very cheap
Whoever designed this window must be so proud of his achievement, especially the closing mechanism. In order to open it the top part of the frame needs to flex. Once installed good luck opening it, and if you manage to open it you need something to pray down on it to close it
by
1 found this review helpful
Feb 7, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 7, 2019
3 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jan 15, 2019
This window fits in my basement really nice and it's very durable.i will highly recommend.
This window fits in my basement really nice and it's very durable.i will highly recommend.
by
Verified Purchase
Recommended
Dec 27, 2018
Great price for replacing basement windows ...
Great price for replacing basement windows
by
Verified Purchase
Oct 16, 2018
Installation instructions were non existent. Product seems ok but too...
Installation instructions were non existent. Product seems ok but too early to tell. Really annoyed when companies don’t include instructions. I went on their website and their installation video was pretty much useless also.
by
Verified Purchase
1 found this review helpful
Oct 10, 2018
looks good not installed yet....
looks good not installed yet.
by
Response from AmericanCraftsmanOct 11, 2018
Thank you for posting this review. We appreciate your feedback!
Verified Purchase
Sep 11, 2018
the windows came with no hardware ...
the windows came with no hardware
by
Response from AmericanCraftsmanSep 11, 2018
We are sorry to hear that your window arrived with no hardware. Please contact our Customer Care office at 1-888-504-0005 to obtain replacement parts.
Verified Purchase
Aug 28, 2018
Solid product; does the job as long as you know how to install a replacement basement window
Solid product; does the job as long as you know how to install a replacement basement window
by
Response from AmericanCraftsmanAug 29, 2018
Thank you for posting this 5-Star review. We appreciate your feedback. Enjoy your new window!
Verified Purchase
Recommended
Jul 12, 2018
Excellent window!! Bought and installed it myself. Couldn't be easier to install for any home own...
Excellent window!!
Bought and installed it myself. Couldn't be easier to install for any home owner. It is obviously well built quality product AND a great price. Very pleased. I would recommend it to any body.
by
Response from AmericanCraftsmanJul 16, 2018
Thank you for posting this wonderful 5-Star review. We appreciate your feedback. Enjoy your new window!
Recommended
Jun 26, 2018
Rated this item poor in that once installed screen cannot...
Rated this item poor in that once installed screen cannot removed for repair. screen would not clear track for removal
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Response from AmericanCraftsmanJun 27, 2018
We are sorry to hear you are unable to remove the screen on your hopper window. The screen on our hopper window can be removed. There should be a spring inside the track of the screen, so if you hold onto one side of the frame of the screen and pull it as if you were going to slide it open, the spring should allow the screen to retract enough to remove it. If this does not work, please contact an associate at your local Home Depot for assistance, or you may call our Customer Care line at 888-504-0005. .
Verified Purchase
1 found this review helpful
Jun 13, 2018
I had to modify the window to fit the frame...
I had to modify the window to fit the frame that had to be built to replace rotted out frame of old house basement window. It fit and looked good when done.
by
Response from AmericanCraftsmanJun 13, 2018
Thank you for posting this 5-Star review. We appreciate your feedback!
Verified Purchase
Feb 19, 2018
You get what you pay for
Cheap replacement window. If you don’t plan on opening it often it’ll probably work well for you. If you do plan on using it, get something that costs more. Simple as that.
by
Feb 7, 2018
3 Star Review
Rating provided by a verified purchaser
by
Response from AmericanCraftsmanFeb 7, 2018
Thank you for posting this review. We appreciate your feedback!
Verified Purchase
Dec 13, 2017
4 Star Review
Rating provided by a verified purchaser
by
Response from AmericanCraftsmanDec 13, 2017
Thank you for posting this review. We appreciate your feedback!
easy purchase, easy pickup, easy installation. Nice looking window for the price.
by
Response from AmericanCraftsmanDec 7, 2017
Thank you for posting this 5-Star review. We are glad to hear that you are satisfied with your purchase!
Verified Purchase
Apr 11, 2017
I bought one of these to replace an old single pane basement window, which frosted over in very c...
I bought one of these to replace an old single pane basement window, which frosted over in very cold Wisconsin winter and mildewed. This new window is superior in every way. It has a great finish, solid lock, and a solid fit within its frame. The opening in my concrete block wall was exactly 32 x 15.25", so I adapted the opening with wood bucks on the sides which I attached to the block with Tapcon screws. This window unit is very solid and the frame stayed square during installation. Just be careful when screwing the frame into wood bucks that you don't overdo it and distort the frame. This product is far superior to whatever most masons commonly supply as a basement window. Installation instructions are available online.
by
Response from AmericanCraftsmanApr 13, 2017
Thank you for posting this wonderful 5-star review. We are glad to hear that you are happy with your purchase. We appreciate your feedback!
DIY
Recommended
7 found this review helpful
Aug 9, 2016
my home improvement
Replaced a full sized window in a closet with this. Good fit easy to install looks and matches ok
by
Response from AmericanCraftsmanAug 12, 2016
Thank you for taking the time to submit this review! We appreciate your feedback!
DIY
Verified Purchase
Recommended
Oct 5, 2015
Great replacement window
Started replacing drafty original single pane wood framed basement windows from the 1950's Very easy to install, very happy with the product. My windows also did not come with screws, didn't matter I had a box of 2 & 1/2 inch stainless screws laying around.
by
Response from AmericanCraftsmanOct 7, 2015
Thank you for your comments! We are glad to hear that you are satisfied with your new window
DIY
Recommended
3 found this review helpful
Jul 29, 2015
Can't find "enclosed installation screws" - no emergency exit
The minimal instructions state "Fasten the window to the wood frame using the enclosed installation screws."
I bought three brand new sealed windows from Home Depot, Phillipsburg, NJ. None of the packages had any screws enclosed.
This made installation more difficult and required another trip to HD just to look for white screws.
I haven't found out how to remove the pane in an emergency. In my old windows the pane just lifted out. This appears to make the 31 x 19 window unsuitable as an emergency exit.
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Response from AmericanCraftsmanJul 31, 2015
We apologize that the installation screws were not enclosed with your new windows. We have notified the appropriate departments to correct this issue.
In order to remove the sash from the frame, turn the handle clockwise 90 degrees and pull towards you. The sash will rest on the rail and tilt in approximately 35 degrees. Once the sash is tilted in, it exposes the track and the sash pivot pin holder in the track. Remove the Phillips screw in the top of the holder and this will enable the holder to slide up. At this point, tilt the sash and the pivot pin will release from the carrier and the sash will be able to be removed.
DIY
4 found this review helpful
Mar 20, 2015
70 series hopper
this window unit is one of the best and easiest I have ever put in. safe and it comes in low-e if you need love it.
by
Response from AmericanCraftsmanMar 23, 2015
Thank you for your comments, we are happy to hear you like the Hopper window,