Thank you for your review as it is very important to us. We are very sorry for the issue you are experiencing and the inconvenience this has caused you. As a general rule the Wax ring, bolts and seat are not included with a toilet. It is just the kits that may have these included. Please contact us directly through the American Standard website “Contact Us” located at the bottom of our home page. Please reference the title of your review, so we can help get your issue resolved. Sincerely, American Standard Customer Care Tech Team