I've lived in a dozen houses, used hundreds of sash locks. Not one has broken. The metal latch has broken in half on two of these. Andersen "quality."
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Response from AndersenJan 11, 2018
Thank you for your review to Andersen Windows. We are very sorry to hear that your lock broke. We would love to help if you would reach out to your local Home Depot or call our Solution Center at 888-888-7020. -Nikki
Recommended
2 found this review helpful
Sep 18, 2024
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Verified Purchase
Sep 11, 2024
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Verified Purchase
Sep 4, 2024
These were a perfect replacement for the hardware that originally came with the Andersen sash.
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Verified Purchase
Jul 3, 2024
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Verified Purchase
Jul 3, 2024
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Verified Purchase
Jun 26, 2024
Perfect fit
Great customer service at pickup
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Verified Purchase
Jun 19, 2024
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Verified Purchase
Jun 19, 2024
Perfect match for my Anderson window. Very happy!!
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Verified Purchase
May 29, 2024
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Verified Purchase
May 22, 2024
Worked as expected. No need to drill new holes. Screws lined up exactly
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Verified Purchase
May 15, 2024
Good quality, easy to install.
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Verified Purchase
Mar 27, 2024
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Verified Purchase
Mar 20, 2024
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Verified Purchase
Mar 15, 2024
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Verified Purchase
Mar 6, 2024
Poor quality plastic part. I don’t expect it to last long at all.
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Response from Andersen WindowsMar 8, 2024
Thank you for your review. Andersen's warranty covers issues in the manufacturing process. If issues arise, please call Andersen's Service and Warranty team at 1-888-888-7020.
Verified Purchase
Feb 11, 2024
Well, it is an exact fit for the one that broke, making it a good buy. Pretty cheesy how the old one snapped and likely will need to be replaced more than once. Dunno why it is plastic, given the stress it endures and seems like a security issue as one could pry up on the sash and snap off the twist part easily.
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Verified Purchase
Feb 8, 2024
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Verified Purchase
Feb 7, 2024
A bit larger than original Sash Lock but installed and works fine.
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Verified Purchase
Feb 1, 2024
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Verified Purchase
Jan 17, 2024
Material construction is fairly lightweight plastic composite. It is nowhere near as robust and strong as would be imagined for a lock. Also, was trying to match the stone color from ~20 years ago, and this new stone color is not an exact match to the old stone color; from a distance it is acceptable, but close up one can see the difference.
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Verified Purchase
Jan 10, 2024
Higher than original but fit perfectly to existing holes and works great as long as you install both new pieces.
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Verified Purchase
Dec 6, 2023
did not fit my anderson windows
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Response from Andersen WindowsDec 7, 2023
Thank you for your review. This product is not intended for all Andersen products. Please contact your local Home Depot for return options. For further support, please call 1-888-888-7020.
Verified Purchase
Nov 28, 2023
Made of composite plastic
I replaced a broken metal lock with this. "Composite" material is mostly plastic, feels flimsy, and I imagine will probably break within a few years. Very disappointing.
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Response from Andersen WindowsNov 30, 2023
Thank you for your review. We are sorry you are disappointed with your purchase. We'd be happy to assist you getting metal locks at 1-888-888-7020.
Nov 15, 2023
same color as original, perfect fit
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Verified Purchase
Nov 15, 2023
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Verified Purchase
Nov 1, 2023
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Verified Purchase
Oct 18, 2023
Perfect match for the one I broke. And, cost significantly less than other outlets.
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Verified Purchase
Sep 13, 2023
Doesn’t fit older Anderson windows Had to return it.