Very good product easy to install. With our application we built out wood frame to mount the door to.
by
Recommended
Sep 20, 2023
Easy to install and setup. Great Choice for us and works extremely well. Thanks Home Depot!
by
1 found this review helpful
Dec 31, 2020
The hole for the door handle wasn't drilled to accommodate the door handle it came with. The door...
The hole for the door handle wasn't drilled to accommodate the door handle it came with. The door hand sold with the door requires a larger hole then the door came with, which meant the installers had to start drilling holes to make it fit. Either it needs to have a bigger hole or a different handle. Took the installers way longer and we still need to make sure it shuts well. Terrible.
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Response from THD-UGCJan 11, 2021
Dear Valued Home Depot Customer, we're sorry to hear that your experience has been less than stellar. We believe in the quality of our products and we take pride in being able to assist our customers at every turn. We'd like the opportunity to turn this around and we encourage you to reach out to us directly at 1+(833) 333-2844 or info@visionhollowmetal.com so we can assist you further and have you enjoying your product!
1 found this review helpful
Dec 20, 2017
installed without any problem into an existing frame put 2x4's inside the frame before placing it...
installed without any problem into an existing frame
put 2x4's inside the frame before placing it in the frame and put 4 inch lag bolts into the existing 2x6 frame
worked perfectly.
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Verified Purchase
Recommended
5 found this review helpful
Nov 28, 2017
Very sturdy and secure! Easy to set and work with as well!
Very sturdy and secure! Easy to set and work with as well!
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Verified Purchase
Recommended
2 found this review helpful
Oct 27, 2017
Nice door fit well rough dimensions were exact.
Nice door fit well rough dimensions were exact.
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Verified Purchase
Recommended
1 found this review helpful
Sep 11, 2024
The door delivery was delayed for a month. The door arrived dented and all scratched. They said they would give a discount because of this, but the money never arrived.
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Response from THD-CSOSep 16, 2024
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is We are terribly sorry to hear that your experience has been anything less than excellent. We would love the opportunity to turn your experience around and encourage you to reach out to us at (833) 333-2844 or info@visionhollowmetal.com, so we can have you enjoying your purchase!
Verified Purchase
Sep 2, 2024
Door not ready
Door is shown with handle and dead bolt. Door and frame did not come with holes drilled for the dead bolt. The dead bolt flange is too wide for the space between the door and the frame. Handle was non-locking type. Had to buy new handle/lock set. Screws provided are soft metal and sheer. Poor instructions. The instructions show chiseling out site for the flange, but that doesn't work with a metal door. This is simply a 1- hole door with a dead bolt thrown in if you can figure out a way to mount it. The basic door is ok.
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Response from THD-CSOSep 9, 2024
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is,
Craig, we're sorry to hear that your experience has been less than stellar. We believe in the quality of our products and we take pride in being able to assist our customers at every turn. We'd like the opportunity to turn this around and we encourage you to reach out to us directly at (833) 333-2844 or info@visionhollowmetal.com so we can assist you further and have you enjoying your product!
Aug 14, 2024
by
Verified Purchase
1 found this review helpful
Aug 7, 2024
it was great it matched exactly in to the existing opening
by
Verified Purchase
Jul 31, 2024
The door was dinged and dented in several places. I have photos if needed. It was still functional so we used it. I would appreciate a refund of half of what I paid.
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Response from THD-CSOAug 5, 2024
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their response is ROBBY, we're sorry to hear that your experience has been less than stellar. We believe in the quality of our products and we take pride in being able to assist our customers at every turn. We'd like the opportunity to turn this around and we encourage you to reach out to us directly at (833) 333-2844 or info@visionhollowmetal.com so we can assist you further and have you enjoying your product!
Verified Purchase
Jul 10, 2024
The door and frame was damaged and had to be returned
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Response from THD-CSOJul 15, 2024
Dear Valued Homedepot Customer, we are sorry to see that you returned your purchase. We take pride in our products and the happiness of our customers. If you require future assistance, we encourage you to reach out to us at (833) 333-2844 or info@visionhollowmetal.com, so we can help.
Verified Purchase
Jun 5, 2024
For that price, it should have been powder coated.
by
Verified Purchase
Apr 11, 2024
The door was bent and had to be returned.
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Response from THD-CSOApr 16, 2024
We're sorry to hear that your purchase failed so quickly. We encourage our customers to reach out to us directly if they ever experience any issues upon purchasing. Please feel free to reach out to us directly at 1+(833) 333-2844 or info@visionhollowmetal.com, so we can have assist you further.
Verified Purchase
Apr 10, 2024
by
Verified Purchase
Apr 10, 2024
Good quality door for the price and easy to install.
by
Verified Purchase
Mar 4, 2024
Be careful
This door does not separate for retrofit applications. Only good for new construction.
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Response from THD_CSOMar 12, 2024
Dear Valued Home Depot Customer,
We have reached out to the manufacturer and their reply is,
We are terribly sorry to hear that your experience has been anything less than excellent. We would love the opportunity to turn your experience around and encourage you to reach out to us at 1+(833) 333-2844 or info@visionhollowmetal.com, so we can have you enjoying your purchase!
Feb 8, 2024
not as advertised
Did not send hardware as advertised and will not send the hardware
by
Jan 31, 2024
by
Verified Purchase
Jan 21, 2024
Great door, purchased in Oct 2023 but just now installed it at an off grid location 3 months later Jan. 2024 and discovered the door handle was not correct. That was rather disappointing. Options??
by
Verified Purchase
Jan 17, 2024
The door came broken inside the door, so no visible signs of problem. Door was installed only to find out it does not function properly. We now have to remove the door to return it.
by
Verified Purchase
Jan 4, 2024
Door looked used and had scratch marks. Also delivered outside front door and had to get two employees to carry inside the building. Also had to get the door repainted
To look presentable
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Verified Purchase
Dec 22, 2023
Excellent quality durable, heavy duty security door. It’s exactly what I needed.
by
Verified Purchase
Nov 24, 2023
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Verified Purchase
Nov 10, 2023
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Verified Purchase
Oct 25, 2023
In spite of the extra long wait time to get this thing, the welds on the frame are rough at best, took a lot of shimming and adjustment to get the hinges evened up.
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Response from CSONov 6, 2023
We are sorry to hear that you’re not satisfied with your purchase. We want to ensure that you have the best possible experience with our products and would love for you to reach out to us directly so that we can have the opportunity to assist you further. Please contact us at 1+(833) 333-2844 or info@visionhollowmetal.com. We look forward to hearing from you!
Verified Purchase
Oct 4, 2023
Yes worked perfect
Thanks
by
Verified Purchase
Aug 23, 2023
Haven’t gotten it installed, the door looks like it is well built. Will treated agyerv installation is completed
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Verified Purchase
Jul 31, 2023
Solid choice for installation in a cinderblock wall to secure a storeroom. Not hurricane/storm rated but overall good value for a steel door.