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Customer Reviews for BLACK+DECKER 20V MAX Lithium-Ion Battery Pack 1.5Ah

Internet #203615440

Model #LBXR20

Store SKU #1011149042

  • Compatible with all 20 volt Max BLACK+DECKER cordless devices
  • Snap-on latch and quick-release lever enable quick swap-outs
  • Charge equivalent to 1.5 Ah

Customer Reviews

  • 4.2
    out of 1,132 reviews
  • 69% recommend this product
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Showing 1-30 of 1,132 reviews
Batteries were defective. Would not charge. Charger blinked red indicating batteries were bad.
by
Response from SBD_Product ExpertAug 16, 2023
Hello Steven. Thank you for your feedback regarding LBXR20-OPE. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email support at wecare@sbdinc.com and reference ticket 7892804,so all information is easily available for the agent to assist you further.
Thanks, BLACK+DECKER Social Media Team
  • Verified Purchase
the battery was defective upon arrival . it would not operate or recharge. i purchased a new charger, which worked on the 2 original batteries but not the new unit. when connected to either charger a red warning signal displayed.
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Response from SBD_Product ExpertAug 12, 2023
Hello Kim, I appreciate your feedback on the LBXR20-OPE 20V Max Lithium-Ion Battery Pack 1.5Ah and I'm sorry to hear that the battery was defective out of the box. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 7865596 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Dani.
  • Verified Purchase
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  • Verified Purchase
It works in the weed wacker very well. Hubby can get about 1.5 hrs of time from it. recharges quickly
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  • Verified Purchase
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  • Verified Purchase
great job. everything that was promise came true.
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  • Verified Purchase
The battery I received did not charge. According to the manufactured date it looked old.
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Response from SBD_Product ExpertJul 28, 2023
Hello, I appreciate your feedback on the LBXR20-OPE 20V Max Lithium-Ion Battery Pack 1.5Ah and I'm sorry to hear that it did not charge. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 7761741 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution. Thanks, Dani.
  • Verified Purchase
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  • Verified Purchase
Just took way to long for these 2 batteries to from the east coast to Sheboygan, Wi.
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  • Verified Purchase
This new battery will not charge so I need to make arrangements to return it. Your closest store is 80 miles away so I ordered online.
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Response from SBD_Product ExpertJul 20, 2023
Hello JMJ. I appreciate your feedback on the 20V Max Lithium-Ion Battery Pack 1.5Ah LBXR20-OPE and I'm sorry to hear that will not charge. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 7704646 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Mike BLACK+DECKER.
  • Verified Purchase
The battery was not functional. Returned for refund
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Response from SBD_Product ExpertJul 19, 2023
Hello Al and thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the 20V Max Lithium-Ion Battery Pack 1.5Ah LBXR20-OPE. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. It is feedback like yours that allows us to make improvements.
Thanks, Mike BLACK+DECKER.
  • Verified Purchase
After purchasing this battery for my father, it didn't work. He will be returning it to the store asap.
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Response from SBD_Product ExpertJul 12, 2023
Hello.
Thank you for taking the time to provide your feedback. I'm sorry for the inconvenience with the Battery. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. It is feedback like yours that allows us to make improvements.
Thanks, BLACK+DECKER
  • Verified Purchase
Got a good battery this time!
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  • Verified Purchase
Ran my hedge trimmer for 70 minutes and still running strong!
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  • Verified Purchase
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  • Verified Purchase
So So far so good. This replaces the original, which only lasted one season.
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Response from SBD_Product ExpertAug 16, 2023
Hello.
Thank you for your feedback regarding the Battery pack. I am glad to hear you are happy with this product. If you ever need assistance, please email support at wecare@sbdinc.com to assist you further.
Thanks, BLAC+DECKER
  • Verified Purchase
by
  • Verified Purchase
Batteries were completely dead and wouldn’t take 4 batteries all dead and wouldn’t take a charge
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Response from SBD_Product ExpertJul 7, 2023
Hello Walter. I appreciate your feedback on the LBXR20-OPE and I'm sorry to hear the battery is not charging properly. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket #7603614 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution. Lee, BLACK+DECKER
  • Verified Purchase
Delivered out of date (2020) battery
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Response from SBD_Product ExpertJul 7, 2023
Dear Valued Home Depot Customer, to better assist you, please contact the HD.com customer service department at 800-430-3376 call any day between 6 a.m. and 2 a.m. EST, or call your local store, they can either answer your question or transfer you to your local store to answer your specific question.
  • Verified Purchase
4th try and it still won't charge
I have ordered 4 of these batteries and they will not charge heading out to Twitter to see if I can get one that works
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Response from SBD_Product ExpertJul 1, 2023
Hello, I appreciate your feedback on the LBXR20-OPE 20V Max Lithium-Ion Battery Pack 1.5Ah and I'm sorry to hear that it won´t charge. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 7566186 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Dani, BLACK+DECKER®.
  • Verified Purchase
It won’t charge at all. I need to return it...
It won’t charge at all. I need to return it
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Response from SBD_Product ExpertJun 29, 2023
Hello.
I appreciate your feedback on the Battery and I'm sorry to hear is not charging. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7549436) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, DEWALT
  • Verified Purchase
Three of the four batteries ordered were DEAD batteries, made in 2019. I have been happy with the batteries I have purchased from you online in the past but very disappointed with your sending OLD batteries this time.
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Response from SBD_Product ExpertJun 29, 2023
Hello Rebecca.
I appreciate your feedback. I would like to speak to you about the experience you had with the Battery. Please contact support at WECARE@sbdinc.com and include a brief description of the issue you are having along with your contact information.
Thanks, BLACK+DECKER
  • Verified Purchase
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  • Verified Purchase
It's a battery, and I used it to weedwhack my weeds. Great item!
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  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
Battery was old and did not work....
Battery was old and did not work.
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Response from SBD_Product ExpertJun 21, 2023
Hello Karen, I appreciate your feedback on the LBXR20-OPE 20V Max Lithium-Ion Battery Pack 1.5Ah and I'm sorry to hear your battery wasn't working because it was old. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket 7442179 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Roxy BLACK+DECKER
  • Verified Purchase
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  • Verified Purchase
Watch for date of manufacture, you might get old 1
I initially ordered this because I got an adaptor to convert my Grasshog weed eater from Ni-Cad to lithium batteries and the original lithium I bought at the time of getting the adaptor will no longer charge. The batteries themselves are decent quality ones (4 stars) if you end up with new ones that are recently manufactured. I say the word “if”, because I received one that is four years old and will not charge. Luckily, my B&D battery charger immediately detected the battery as being bad, as the battery would not charge at all. After the battery would not charge, I happened to notice that there is a year of manufacture on the batteries and packaging (mine said 2019, and it is the middle of 2023) which made sense as to why the battery were bad. This is not only a HD problem though as I have had a similar issue with AMZ with the same batteries a few years ago, which is the reason I bought from HD. Unfortunately, HD no longer carries these batteries in store and so I could not get a replacement from the store and I no longer trusted purchasing from online again. I suggest checking the batteries right after arrival to make sure you get a set that hasn’t been sitting in the warehouse for a long period of time and you end up with an old/bad set like I did. I do think these batteries are pricey at nearly 50 bucks each. 1 star
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Response from SBD_Product ExpertJun 15, 2023
Hello.
I appreciate your feedback on the Battery pack and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7400713) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, BLACK+DECKER
    1 found this review helpful
    This is the third one I ordered only to...
    This is the third one I ordered only to return again as they won’t charge. ☹️ Not happy!
    by
    Response from SBD_Product ExpertJun 15, 2023
    Hello Cindy.
    Thank you for taking the time to provide your feedback. I'm sorry you weren't pleased with the Battery. Your feedback is valuable as we take into consideration every piece of feedback that we come across. I will pass this along to our team for review. It is feedback like yours that allows us to make improvements.
    Thanks, BLACK+DECKER
    • Verified Purchase
    1 found this review helpful
    Showing 1-30 of 1,132 reviews

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