Delivered to home by Home Depot delivery service. Arrived in perfect condition. Had it professionally instslled and it is besutiful. Good oversll quality
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Recommended
May 21, 2022
Would buy again!
These are great shower doors
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Verified Purchase
Recommended
Feb 7, 2017
We love it. Product was easy to install and looks and works great. Shipment was missing one com...
We love it. Product was easy to install and looks and works great. Shipment was missing one common part but Basco was very gracious and shipped it out 2nd day air. Made in America.
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Response from Basco TeamFeb 8, 2017
Thanks Hans for the review. We apologize about the shipping error but glad you were able to get the parts quickly. Your door looks great!
Verified Purchase
Recommended
Jul 24, 2016
Shower doors
I ordered a shower door that arrived 1 week early, very helpful. The door was priced right, offered a great look and the installation was simple.
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Verified Purchase
Recommended
May 12, 2016
Great Door
This door was very easy to install, discounting the pain of drilling the mount holes through porcelain tile. The top and bottom guides are plenty long enough for cut to fit to an opening. The rollers for the glass were even preset in the proper position and I never get that lucky. Love the bronze finish. Was a great finishing touch to our remodel
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DIY
Verified Purchase
Recommended
1 found this review helpful
May 12, 2024
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Verified Purchase
Apr 25, 2024
It is beautiful and the custom fit was fairly simple. It fits and matches the shower well.
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Response from Basco TeamApr 25, 2024
Hi Daniel, thanks so much for your feedback! We're glad to hear you like your new Basco Infinity enclosure. If you ever need anything in the future, don't hesitate to reach out to us at 1.800.45.BASCO or via inquiry@bascoshowerdoor.com!
Verified Purchase
Jan 24, 2024
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Verified Purchase
Dec 6, 2023
Pretty satisfied.
The bottom piece that guides the doors is a bit off and the handle backs scrape.
BUT-we did miscut a piece and had to order a replacement. It was delivered in 3 days-VERY impressive
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Verified Purchase
Jun 14, 2023
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Verified Purchase
Apr 5, 2023
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Verified Purchase
Mar 24, 2023
shower door
color was not the same as in photo, More of a rose gold
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Response from Basco TeamMar 27, 2023
Hi Susan, thank you for your feedback. We are sorry to hear you didn't like the color. Unfortunately, different screens and color settings can make the colors appear different each time. Additioanally, metal finishes can look different depending on the light they are in. You may view the same piece of metal in two different rooms and the color will look different each time as well. We recommend visiting a local Basco dealer in your area before placing an order to look at a metal finish sample in person.
Verified Purchase
Nov 28, 2022
Missing Pieces
I think the doors look good however I haven't installed them and may just return it. It comes with no accessories (Screws, mounting brackets, etc...) I contacted BASCO support via email and they never replied, it's been almost a month.
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Response from Basco TeamNov 29, 2022
Hi there, thank you for reaching out. We are sorry to hear there are missing items in your order and no one got back to you yet. This is unusual and certainly not the experience we want you to have! Please feel free to give us a call or email us again at 1-800-45-BASCO or via inquiry@bascoshowerdoor.com so we can help you with this. Again, we apologize for the delay on this and hope to connect with you soon!
May 12, 2022
Color brushed gold wasn’t the right color...
Color brushed gold wasn’t the right color
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Response from Basco TeamMay 24, 2022
Hi there, thank you for your feedback. If you received the wrong product, please don't hesitate to reach out to Home Depot or Basco directly to get help with your return and replacement. You can reach our Basco Customer Service at 1-800-45-BASCO or via inquiry@bascoshowerdoor.com.
Verified Purchase
Dec 29, 2021
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Oct 24, 2021
Doors are awesome! Was simple to install and updated my...
Doors are awesome! Was simple to install and updated my shower very nicely.
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Jul 9, 2021
Above & beyond all expectations - I broke the 2nd...
Above & beyond all expectations - I broke the 2nd door installing it - I called & tried to order a replacement door - wrong - they send me a free door including shipping & had excellent technical installation help on the phone .
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Verified Purchase
Jun 25, 2021
An excellent product, but poorly packaged. Some small pieces came out of their boxes and fell out...
An excellent product, but poorly packaged. Some small pieces came out of their boxes and fell out of the large carton.
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Verified Purchase
Recommended
May 6, 2021
Quality unit for the price. Installation was not difficult...
Quality unit for the price. Installation was not difficult
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Verified Purchase
Apr 12, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Oct 23, 2020
I really can’t give a fair rating. We returned to...
I really can’t give a fair rating. We returned to the store after reading consumer reports about the door just shattering at random times.
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Response from Basco TeamOct 26, 2020
We are sorry to hear that you returned the door. Please know we have confidence in our products that is backed by a limited lifetime warranty. We are always available to address any specific product concerns at 1-800-45-BSCO.
Verified Purchase
1 found this review helpful
Mar 31, 2020
It was a pefect product for our needs....
It was a pefect product for our needs.
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Verified Purchase
Feb 27, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Dec 30, 2019
I was put on a waitlist for this item and...
I was put on a waitlist for this item and after a couple of months I got an email it was back in stock! $500 later I received my item, stripped/prepped my bathroom to install and the base of the frame is measuring 63 in (supposed to be 58 1/2). So beyond disappointed. Customer service was no help.
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Response from Basco TeamJan 2, 2020
We are sorry to hear about your experience. We send the base long, so it can be custom cut to your exact opening's measurements. We have shared your experience with our management team so we can continue to learn and improve.
Verified Purchase
1 found this review helpful
Dec 17, 2019
I received the door in great shape. The box was...
I received the door in great shape. The box was a little banged up but the packaging prevented any damage. The door installed easily and looks great. I was expecting it to be closer to the 70” advertised height, However it was closer to 68”. Wasn’t an issue with my install.
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Verified Purchase
1 found this review helpful
Sep 18, 2019
4 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Apr 10, 2019
The glass in this shower door is thin and breaks/shatters very easily during installation. One d...
The glass in this shower door is thin and breaks/shatters very easily during installation. One door shattered. One door broke at the top where glider wheels are and the 3re replacement the tubing on the outer edge came off to reveal sharp cut glass.
Would not recommend this product.
Plus the 'replacement took over 2 weeks to arrive then it broke. Am still waiting for Home Depot to pick up the mess and issue a credit to my account
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Response from Basco TeamApr 12, 2019
Thank you for taking your time to share your experience. We have shared your review with our leadership team to help us continue evaluate how we can improve our product and processes. We are sorry for the inconvenience you have encountered with our product.