Hi Eric! Thank you for providing your feedback to us, we're sorry to hear the mattress is still much too firm even after a year. We apologize for the discrepancy between the receipt and the actual product specifications, this mattress is indeed extra firm. We strive to help you sleep your best and although you are outside of your return period we would love to assist however we can! Since it feels too firm, adding a topper can be an easy and effective solution to help you sleep your best. Alternatively, you can reach our Customer Service Team at 877-298-4955 or support@beautyrest.com and we can explore your options from there. We hope to hear from you soon, and look forward to guiding you toward a solution.