Thank you for the feedback on your experience with our product. We sincerely appreciate your insight because it helps us strive for continuous, meaningful innovation, and your feedback plays a key role in improving our products. If you need immediate assistance, do not hesitate to contact us at 1-800-835-3278, Monday - Friday from 8:00 am - 4:00 pm CST or you can email us through https://www.coleman.com/contactus/