Thank you for posting your feedback. We're sorry to see your low star review on DAP Plastic Wood-X. Based on your commentary regarding the condition of the product, it would appear that it may have been previously purchased, used, returned, and restocked. DAP does not have direct control over stocking practices at the retail store level. We would recommend that the item be returned to the point of purchase for a refund or exchange. Please be sure to notify your local store, as they do not see these reviews. If you should encounter product that was sold in unusable condition, the product should be returned to the point of purchase (DAP will issue a credit to the retailer for the returned item) or alternately, the product (with proof of purchase) can be returned directly to DAP for a refund of your purchase price. DAP Global Inc., Attn: TCSV, 2400 Boston Street, Suite #200, Baltimore, MD 21224. Should you have any additional questions or require further assistance, please feel free to contact DAP’s Technical Customer Service Department at 888-327-8477.