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Customer Reviews for DEWALT Metal Retractable Utility Knife

Internet #300274247

Model #DWHT10319

Store SKU #1002263311

  • Metal body for durability
  • Improved blade changing system for 3X blade retention
  • Bi-material grip for complete comfort and control

Customer Reviews

  • 2.8
    out of 69 reviews
  • 36% recommend this product
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Showing 1-30 of 69 reviews
worst. knife. ever.
utter and total garbage. blade kept getting stuck in open and closed position. different lubricants were used and nothing worked. so i fixed the knife and jts all better now. with how the power tools have gone down hill, i will be finding a whole different brand. this was just the straw that broke the camels back. get better dewalt
by
Response from DewaltProductExpertJul 21, 2022
Hi, we're sorry to hear of the trouble you are having with your DWHT10319. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket #4988787. Many Thanks, Mitzy Social Media Rep
    Good!!
    Good!!
    by
    • Verified Purchase
    • Recommended
    by
    • Verified Purchase
    Handle makes it easy to grip and safe to use...
    Handle makes it easy to grip and safe to use
    by
      Looks sturdy enough, and I like the blade storage and...
      Looks sturdy enough, and I like the blade storage and easy loading. But the thumb latch doesn't move well. Gets hung up and it takes 2 hands to do. The tendency is to leave the blade out. Not good.
      by
        unretractable
        purchased this new utility knife, thinking it was an upgrade, it turns out that it does not retract, no matter what you do the blade will not go back in...
        by
        Response from DewaltProductExpertSep 23, 2021
        Hello

        We appreciate your feedback. We would like to speak to you about the experience you had. Please contact support at WECARE@sbdinc.com and include a brief description of the issue you are having along with your contact information.

        We look forward to hearing from you.

        Thank you
        Deeris
        DEWALT
        Cheap, not well made. Very disappointing....
        Cheap, not well made. Very disappointing.
        by
        Response from DewaltProductExpertAug 20, 2021
        Hi KELLY
        Thank you for your feedback regarding model DWHT10319. We are sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email us at wecare@sbdinc.com and reference case # 13671593.
        Thank you
        Roxy
        DEWALT
          I order this knife along with a screw driving set however I only got the screw driving set. The t...
          I order this knife along with a screw driving set however I only got the screw driving set. The tracking number was the same for both. I contacted UPS and was told that the tracking number was only for one item which I’m guessing it was the screw driving set which I did received. Maybe Home Depot forgot to pack it in smh. Now what can I do if they insist it was delivered but it wasn’t with my order item that has the same tracking number?
          by
            Nice product and very easy to use.
            Nice product and very easy to use.
            by
            • Verified Purchase
            • Recommended
            Excellent, easy to use and reload with fresh blade...
            Excellent, easy to use and reload with fresh blade
            by
            • Verified Purchase
            This thing is a complete piece of junk! Don't waste your money. Changing blades is difficult an...
            This thing is a complete piece of junk! Don't waste your money. Changing blades is difficult and dangerous and, when retracted, the tip of the blade gets stuck inside behind a lip around the opening. I had to pry the blade to the middle of the opening with a small screwdriver to get it to open. When it got stuck the third time, it went into the trash can!
            by
            • Verified Purchase
            I had purchased a DWHT10295 and it failed in two...
            I had purchased a DWHT10295 and it failed in two months of normal use i hope this one does not fail me or goodbye dewalt :(
            by
            Response from DewaltProductExpertMar 18, 2020
            Hi, we're sorry to hear of the trouble you are having with the DWHT10319. We would appreciate the chance to speak with and assist you. Please email wecare@sbdinc.com and reference case #11257455. Many Thanks, Mitzy DEWALT Customer Care
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            2nd one i bought. Both dont open and close easy at all. 2 hands needed to extend blade. My older...
            2nd one i bought. Both dont open and close easy at all. 2 hands needed to extend blade. My older dewalt model is far better. What good is a knife that doesnt open ? Trash
            by
            Response from DewaltProductExpertFeb 4, 2020
            Hi-
            We appreciate your feedback on this unit and are sorry to hear of the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you with resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case # 11034029. I look forward to hearing from you.
            Thanks
            Becca
            DEWALT Customer Care
            • Verified Purchase
            Great utility knife, you can cut the materials very accurate and with precision, the knife can be...
            Great utility knife, you can cut the materials very accurate and with precision, the knife can be release with ease and put another back in very easy. It comes with extra knives, I'm very happy with the purchase of this utility knife.
            by
            • Verified Purchase
            • Recommended
            Very good utility knife, stores extra blades and easy to...
            Very good utility knife, stores extra blades and easy to change blades. Feels good in the hand for control.
            by
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            It's very difficult to open and reclose the compartment that...
            It's very difficult to open and reclose the compartment that stores the blades. I returned it after getting frustrated with it.
            by
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            Rating provided by a verified purchaser...
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            After using it for cutting drywall I had a hard...
            After using it for cutting drywall I had a hard time sliding the blade in and out of the housing.
            by
            Response from DewaltProductExpertDec 18, 2019
            Hi-
            We appreciate your feedback on this unit and are sorry to hear of the issue you are having with your product. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you with resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case # 10818704. I look forward to hearing from you.
            Thanks
            Becca
            DEWALT Customer Care
            • Verified Purchase
            Easy to handle, solid grip. Cutting carpet was great....
            Easy to handle, solid grip. Cutting carpet was great.
            by
            • Verified Purchase
            This utility knife did not perform well. We returned it....
            This utility knife did not perform well. We returned it. I had bought it expecting it to live up to the DEWALT name, but it didn't. The blades did not load into the knife properly because the mechanism was poorly made.
            by
            • Verified Purchase
            Poor quality. Didn't work. I returned the Dewalt knife....
            Poor quality. Didn't work. I returned the Dewalt knife.
            by
            • Verified Purchase
            Easy to handle and use.
            Easy to handle and use.
            by
            • Verified Purchase
            • Recommended
            At first I bought the other model and the blade didn't retract. It was dangerous so I exchanged i...
            At first I bought the other model and the blade didn't retract. It was dangerous so I exchanged it and bought the retractable model and it works great and the blade goes back in and the handle is easy to drip and cut. I recommend this model.
            by
            • Verified Purchase
            • Recommended
            Was very useful ...
            Was very useful
            by
            • Verified Purchase
            5 Star Review
            Rating provided by a verified purchaser
            by
            • Verified Purchase
            This is a great box-cutting knife and the mechanism works...
            This is a great box-cutting knife and the mechanism works smoothly.
            by
            • Verified Purchase
            Excellent ...
            Excellent
            by
            • Verified Purchase
            Showing 1-30 of 69 reviews

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            Blade Material

            Metal

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            Blade Length (in.)

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