[This review was collected as part of a promotion.] This system is absolutely great. It has everything you need to monitor your home. You have four cameras that provide beautiful color 4K pictures, and they are weather resistant. It has a DVR to save your video footage for review. You can also check remotely from an app on your phone. I was really impressed that an HDMI cable was included so that I could hook the system right up to my TV to view. There is no monthly cost for monitoring and I see no need for a contract security service. There is even a window decal to announce that your home is protected. I highly recommend this complete, affordable system for everyone.
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Response from Customer Experience TeamMay 13, 2019
Hi Adam, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Recommended
Customer review from defender-usa.com
Apr 30, 2019
Great product with great features!
[This review was collected as part of a promotion.] The Defender 4K (8MP) Wired Security System with 4 Cameras is truly a great product. It has so many great features. It comes with everything you need, and you don't have to pay for any monitoring, just download the free app. for it. The 4 cameras are light and adjustable, and small. It provides up to 4k resolution. 8MP for recording speed. It also provides infrared LED for night vision up to 100 feet. The security system also comes with the DVR and it's thin, so no bulk at all. You also have remote viewing from your phone. Weather resistant also. Picture quality is also great It took us about 3 hours to get everything going, that's including getting the free app installed too. We live on a rural area, so since we've been using this security system, we feel so much safer inside of our home, and also when we leave.
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Response from Customer Experience TeamMay 13, 2019
Hi Bobbie, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Recommended
Customer review from defender-usa.com
Apr 27, 2019
[This review was collected as part of a promotion.] My husband has a lot of expensive toys that need protecting so this security system is great! Easy install....love the alerts you can get straight to your phone which comes with a warning text as soon as motion is detected by the cameras. Straightforward directions for set up with mobile phone use. The equipment is very durable and should last us for years to come. My husband likes the extra security since we have three precious teenage daughters
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Response from Customer Experience TeamMay 10, 2019
Hi Nicole, thank you for taking the time to review your Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Recommended
Customer review from defender-usa.com
Apr 26, 2019
Outstanding picture quality! Wonderful to have
[This review was collected as part of a promotion.] This is a valuable security system. It comes with 8 cameras. Cable for each camera is roughly 50 ft. in length. Since it is a wired system, even before it arrived, we expected that setting up will involve more work than a wireless system. But the instruction is very clear with color-coded cables; the most important thing is that you need to decide where you want to put the DVR and how you are going to run the cables. I see that a lot of people running cables from attic, but we are lucky that we have a deck with unfinished roof, so we ran the cables under the roof and in the near future, we will finish the roof and nobody will see our cables. It took us 2 afternoons after work (about 2 hours each day) to get 5 cameras running.
The quality of the pictures is unreal. I am super satisfied with this aspect. You can also download free app and get notifications on your cell phone. There are many options with this system; you can record continuously or just record when there is motion. You can have different combination of camera display at a time on the screen. So many different options to explore and take advantage of.
Night visions are clear in black and white. It is so amazing how technology is so improved and shown in this system.
The only thing I wish was different was that I wish cables come in different length. A couple of my cameras need only about 30 ft length, while if there were a couple cables that came in a length of 70 or 80 ft, that would be so much more convenient, especially for a set of this size. We are still installing the rest of the cameras and are looking to see if we can purchase longer cables for these, because they are going to have to go around the house to the garages in the back.
Overall, this is the best security system you can have. Setting up takes some work, but it is expected with a wired system. And in compensation, you get an outstanding quality of records and pictures. I highly recommend this system.
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Response from Customer Experience TeamMay 10, 2019
Hi Lan, thank you for taking the time to review your Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Recommended
Customer review from defender-usa.com
Apr 24, 2019
Great features
[This review was collected as part of a promotion.] Digital wireless technology allows you to reach those hard to reach areas like the garage, shed or parking lot
Featuring ClearVu Smart Signal, an adaptive technology that uses FHSS technology to minimize signal interference and provide an uninterrupted viewing experience without disrupting your Wi-Fi network
Remotely live stream, access recorded footage with Defender’s free app. Operating Temperature: -30°C to +55°C / -22°F to +131°F Less than 95%RH
Flexible recording options allow you to monitor continuously, enable motion detection or tailor a schedule to fit your lifestyle
Four 1080p wide angle, night vision cameras made of an ultra-lightweight polycarbonate vandal resistant housing and IP65 rated for weather resistance. The night Vision is very good which I thought wouldn't be. I also like the extra security when I'm away, right on my phone with the app. I just recently moved into a new house and don't know anything about the people or neighborhood so this gives me a great piece of mind. At first with all the wires, I thought it would be hard to install but it wasn't to bad at all. I would recommend to any one looking for security of your family and property.
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Response from Customer Experience TeamMay 13, 2019
Hi Kitty, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Recommended
Customer review from defender-usa.com
Apr 22, 2019
Gives me peace of mind
[This review was collected as part of a promotion.] The Defender 4K (8MP) Wired Security System with 4 cameras only took a couple of hours to hook up. It records 24/7, you’ll need to buy a USB flash drive. The pictures are clear on the t.v and the app, which is free on the google app store. You can also pick whether you want to record continuous or motion detection. The wires were easy to hide. I ran them along my baseboard and tacted the down. These cameras pick up all motion. They are very high quality. These really gives me peace of mind. I have a lot of packages delivered, and I do construction so there’s a ton of expensive tools in my garage. I highly recommend this product. I’ve tried other security systems and they don’t even compare.
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Response from Customer Experience TeamMay 13, 2019
Hi Jennifer, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Recommended
Customer review from defender-usa.com
Apr 22, 2019
High quality video surveillance!
[This review was collected as part of a promotion.] My husband immediately unpacked the Defender 4K (8MP) Wired Security System With 8 Cameras as soon as it arrived. He said it was easy to setup and showed me how well it worked as soon as he was finished. We were both impressed by the quality of the video which can be viewed on a television or with the app on our cell phones. Unfortunately, these cameras all have to be mounted in place and wired directly to the DVR, but the system includes everything you need in order to do so. I believe this brand offers a wireless version as well, but I am unable to give an opinion on that. Overall, this is a high quality product to help monitor your home (or business). We are now able to check on our dogs while we’re away and feel confident that our house is protected.
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Response from Customer Experience TeamMay 10, 2019
Hi Carol, thank you for taking the time to review your Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Recommended
Customer review from defender-usa.com
Apr 22, 2019
Outstanding Quality
[This review was collected as part of a promotion.] The Defender 4K (8MP) Wired Security System with 4 Cameras is simply outstanding. The video quality (resolution) is truly superb both on the monitor & phone. I feel much more secure having the data stored on site and available to access 24/7. Accessing the video stream on the phone is wonderfully quick as I've had other systems that had quite the lag time but this is nearly instantaneous. The manual is well laid out & easy to follow. 5 stars - very impressive system perfect for any office.
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Response from Customer Experience TeamMay 13, 2019
Hi Lisa, thank you for taking the time to review Defender 4K (8MP) Wired Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Recommended
Customer review from defender-usa.com
Dec 29, 2023
Defender Cams
The cameras are great and setup is not to complicated for the average user.
by
Verified Purchase
Recommended
Customer review from defender-usa.com
Jul 27, 2023
caméra surveillance
livraison en temps record, fonctionne parfaitement même si un peu complexe à faire la configuration
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Response from DefenderJul 29, 2023
Hello Anonymous! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Supervisor
Verified Purchase
Recommended
Customer review from defender-usa.com
Jul 24, 2023
excellent
I was surprised how easy it was to install and I had the previous version for 6 or 7 years but this one was really easy thanks
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Response from DefenderJul 29, 2023
Hello Anonymous! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Supervisor
Verified Purchase
Recommended
Customer review from defender-usa.com
Mar 29, 2023
Excellent System
After installing cameras picture quality is really good and I like that I can view cameras on my phone and computer. I also like being able to zoom in on cameras.
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Response from DefenderMar 29, 2023
Hello Rhett, Thank you for your review. We are happy to hear you love the picture quality, the phone app, and being able to zoom in on the cameras. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Supervisor
Verified Purchase
Recommended
Customer review from defender-usa.com
Mar 12, 2023
Great quality and customer service!
My husband and I purchased defender's 16 channel camera system in December of 2022. Our system came when they said it would with everything meticulously packaged. My husband was able to install everything with ease by using the specifically detailed startup guide.
We were given an update to install and we did have a little trouble installing it but, after emailing Defender, they were quick to get back to us and walk us through it with no problems.
We like being able to view our cameras on our cell phones with the Defender Empower app. We think the quality of footage is very sharp and clear. We occasionally got a false alarm on our phones but I'm pretty sure that's because we are still learning about the system and probably need to adjust the sensitivity.
If you go to settings in the DVR, you can customize your system to your specific wants.
I am confident that we will be using this security system for years to come! We feel the price is spot on.
We would definitely recommend this to family and friends!
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Response from DefenderMar 13, 2023
Hello Roseitta C, Thank you for your 5 star review. We are thrilled to hear you love the system, from the packing to the Empower App. Thank you for choosing Defender to protect what matters most!
Amanda M. | Defender Customer Experience Supervisor
Recommended
Customer review from defender-usa.com
Oct 10, 2022
Great system
Pleasantly surprise with the very easy and responsive software. Picture is super clear. Very happy
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Response from DefenderOct 11, 2022
Hello, Thank you for your 5-star review! We are happy to hear you love the systems software, picture, and set up! Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Verified Purchase
Customer review from defender-usa.com
Oct 10, 2022
Defender DVR Camera System
We purchased a new home with an older model of the Defender Camera system. When we upgraded, we found that there were issues with the DVR we received. We contacted Defender and they replaced the DVR with no problems. They were communicative and kept up up to date on the entire process
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Response from DefenderOct 11, 2022
Hello TVQ, Thank you for your 5-star review, although issues are very rare we are happy to hear that our team was able to resolve everything quickly for you. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Sep 5, 2022
High vrs Low Resolution Technology
Clarity improved greatly with higher resolution, although we are still using some low resolution from our original system.
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Response from DefenderSep 6, 2022
Hello Mark, Thank you for your five-star review! For full 4K resolution please ensure you switch your cameras to our new 4K cameras. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Aug 23, 2022
Humming.
As advertised, super clear video. Hard drive does "hum" 24/7.
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Response from DefenderAug 23, 2022
Hello Anonymous! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Verified Purchase
Customer review from defender-usa.com
Aug 14, 2022
4K DVR & cameras
Produces terrific HD images. Installation is straight forward. Setting up DVR alarm/notification is a bit tricky.
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Response from DefenderAug 15, 2022
Hello Dlumb, Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Apr 7, 2022
Extremely loud fan
They replaced my first dvr and the 2nd is just as loud. I planned on the DVR being in my office but there is no way I can tolerate the non stop noise. This is my 3rd Denferder camera system and I am extremely disappointed
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Response from Defender Cameras Apr 8, 2022
Hi Connie!
Thank you for your honest review! We are sorry to hear about the issues you are experiencing with the system as this is not the intended behaviour. We would love to help you get the most from your system and please note that any items placed on the DVR may have vibration noises.
please use the chat feature on our site, https://www.defendercameras.com/ Chat support is available Monday to Friday from 8 AM to 4 PM EST. We are always happy to help.
Best regards,
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.com
Feb 8, 2022
Easy to install and great quality
I purchased this system months ago and just installed it. It was super easy and the app to connect to it was just as easy to connect to. Had another brand for years and I should have done this sooner. Tech support also was just as great.
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Response from Defender CamerasFeb 8, 2022
Hello Renato! Thank you for taking the time to leave this great review. We are so glad to hear you are happy with the system, easy connection for remote viewing and clear 4K resolution. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Ultra HD Wired 4 Channel Security System with 4 cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Recommended
Customer review from defender-usa.com
Jan 16, 2022
Amazing Cameras
We were very surprised on how fast the shipping was. We are thrilled with our 4KUltra HD Wired 4 channel system. The videos are amazingly clear! The app is outstanding. First time set up takes some time - - but all the while worth it! Everyone is impressed with the quality of the system. Worth every penny!
I am looking forward to purchasing an additional couple of wifi cameras in the near future.
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Response from CXJan 10, 2022
Hello Anonymous! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Verified Purchase
Customer review from defender-usa.com
Jan 10, 2022
Defender 4k, 8 wired channel DVR/ cameras
Fairly easy to install but the app lacks functionality and one of the cameras didn’t work
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Response from CXJan 11, 2022
Hello Paul,
Thank you for your honest review. We are sorry to hear one of your cameras is not working, most often we have found this is a settings issue. We have emailed some troubleshooting steps to get all of your cameras up and running. We look forward to hearing back from you. Best Regards, Amanda M. | Defender Customer Experience Expert
Verified Purchase
Customer review from defender-usa.com
Dec 29, 2021
Great Product!!
I bought these cameras this past summer due to crime increasing in my area. These cameras are great and even the police have commented on the great footage, as they have taken footage 3 times from me since I got them set up. I was concerned about them working in extreme cold and right now we are in a cold snap of -37c over night with wind chill of close to -50c and they are working great with no issues!
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Response from CX Dec 29, 2021
Hello Jeff,
Thank you for your five star review! It is unfortunate that you are experiencing an increase in crime in your area. We are happy to hear that the cameras are helping you and the police! We are thrilled to hear you love how great the 4K footage is and how well built the cameras are to withstand the harsh weather. Thank you for choosing Defender to protect what matters most! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Recommended
Customer review from defender-usa.com
Dec 27, 2021
So Good brought a second one.
This is our second one of these we have purchased. Loved the first one, so easy to work with and monitor off site. This second one is going to replace a existing security system of a different company, which has always been hard to work with.
by
Response from CXDec 28, 2021
Hello Anonymous! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Dec 8, 2021
REVISED REVIEW - NOT Blind at night
I had installed, this my second defender product and had poor night vision - HOWEVER - I contacted the support and they resolved the issue very quickly by helping me see what I needed to do to get better night vision- the problem was the placement and angles of the cameras - not resolved - I'm back to loving my 8 camera system
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Response from CXDec 9, 2021
Hello Timothy! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with contacting our support and getting the most of your camera's night vision. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Ultra HD Wired 8 Channel Security System with 8 cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Recommended
Customer review from defender-usa.com
Dec 3, 2021
Excellent Product
Purchased product a few weeks ago and found that it was very easy to setup although I ran into a bit of an issue getting all cameras to record so I chatted with Yvonne with customer support and it was resolved quickly and the app is really useful.
by
Recommended
Nov 29, 2021
Great System
Came faster than expected. Unit seems solid and easy to setup. Have not yet been able to do a complete install of all cameras but what I have been able to get completed they are working well and great image. A good deal of settings to work through to tweak them as you wish. I have mine connected to my 55 inch tv in our living room and used a wireless mouse instead of the wired one sent. Works great! Choose the wired cameras as I have the space to hard wire them without the wires being exposed. This gave me the 2T hard drive as well as power and a better image so shouldn't have any issues with overwriting something that I may have wanted to keep. Still playing with the system but like it so far.
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Response from CXNov 29, 2021
Hello Rusty! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Nov 29, 2021
Defender 4K
Picture quality is quite good for the price, was surprised. Only thing I don’t like so far is that I had to mount a camera sideways to get a taller narrower picture to cover my whole driveway. The image on the app or display monitor is sideways and can’t be rotated.
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Response from CXNov 29, 2021
Hello Dillon, Thank you for your four-star review. We are happy to hear you love the quality and value. I am sorry to hear you needed to mount a camera sideways for a more narrow view. Thank you for your feedback, I have passed this recommendation on to our Research and Development team as we are always looking to improve. Thank you for choosing Defender, to protect what matters most. Best Regards, Amanda M. | Defender Customer Experience Expert
Verified Purchase
Recommended
Customer review from defender-usa.com
Nov 24, 2021
ANDROID APP
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Response from CXNov 24, 2021
Hi Anonymous,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Recommended
Customer review from defender-usa.com
Nov 22, 2021
Wired, Ultra HD System Works Well
The system works very well. The video is clear and sharp. Ours is a wired system and quite easy to install and set-up.
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Response from CxNov 22, 2021
Hello Jack P! Thank you for taking the time to review the 4K security system. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert