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Customer Reviews for Defender PHOENIXM2 Digital Wireless 7 in. Monitor DVR Security System with Night Vision Camera and SD Card Recording

Internet #207138500

Model #PHOENIXM2

Store SKU #1001835124

  • Simple wireless installation and functionallity
  • Durable weather resistant night vision camera
  • 8GB SD card included with option to expand up to 128GB memory

Customer Reviews

  • 4.7
    out of 1,432 reviews
  • 95% recommend this product
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Showing 1-30 of 1,432 reviews
Great value for the price, does what it says!
It's a great little system for what is designed for. I've had several similar systems over the past 15 years, this one definitely has its pluses and simplifies the whole process. This one has no network connectivity to be concerned about and no battery to keep the display powered while moving to a different out let or in a short power outage (a minor bummer). However, having no battery is also a plus even though you lose some convenience, because I've had systems that when that battery goes out on the display the whole system shuts down even if plugged into an outlet. So then you have to go out on the web to find a replacement battery from other source and they aren't easy to find. When you need to get the recordings, you pop out the SD card and you've got them, no internet connection needed. So, knowing that the Defender Phoenix system is not battery powered is reassuring since I won't have to worry about a dead battery killing the whole system down the line. And knowing it is not networked online keeps things very simple. Also, the VGA resolution is good because it allows you to store alot more recordings in the same space on the disk, even though sometimes I'd like to have 1080p just for kicks. So just be sure to read and confirm this system has what you need, and you'll be very happy like me! If you want more bells and whistles, then make sure you find one that lists all your wishes before you buy.
by
Response from CXSep 15, 2021
Hello Paul, Thank you for taking the time to review the Phoenix, we appreciate your attention to detail. We are thrilled to hear you see the all the wonderful features offered by our Phoenix system! Its is a wonderful, internet free system. Never having to worry about a dead battery was a feature we hope all customers enjoy. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert
  • Verified Purchase
  • Recommended
Awesome
We bought this to add on to our current security system and now we have full views of our property. Love the two way talk.
by
Response from CxSep 6, 2021
Hello Forus, Thank you for your review. We are thrilled to hear that you love the system and the two-way talk feature! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert
  • Verified Purchase
  • Recommended
Efficient and economical
Much better than my security cameras, which time out and have to be accessed on a device! Just plug and play. Now I have constant access for much less cost.
by
Response from CX Sep 3, 2021
Hello Basil. Thank you for your wonderful review. We are so happy to hear you love the plug-and-play system. It is a wonderful value, we love that there are no monthly fees! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert
  • Verified Purchase
Easy set up, Works great
I've had these cameras for a couple of weeks. The set up was a breeze. Basically, plug in & start using after making adjusting a few settings like the time and sensitivity. They seem to be working great. I don't have wi-fi, so this is a perfect solution for me. I can easily monitor them from home.
by
Response from CXSep 2, 2021
Hello Ann, Thank you for your wonderful review. We are so happy to hear that you found the setup a breeze! We are so happy that this is the perfect internet-free option to protect your home and what matters most! Amanda M. | Defender Customer Experience Expert
    Needs a battery Option!!!
    The system was easy to install and use. The only thing I don't like about it is that the cameras have to have access to an outlet. So it would be easy for someone to just unplug if no one is at home rendering the cameras useless. I would strongly suggest a battery option so that there's no exposed power cords that an intruder could cut or simply unplug from an outside out let. Other than the need for the access to an outlet I like the system because it performs well and does all that it supposed to.
    by
    Response from CxSep 1, 2021
    Hello Lucas! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. We appreciate your feedback regarding the battery backup, I have passed this on to our Research and Development team as we are always looking to improve. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert
    • Verified Purchase
    will buy again
    bought two about three years ago after that added two more now it is up to 6 on a scale a 1 to 5 i would put the phoenix cams. at about a 3.5 for the first 4 but the last 2 cams and video a 5 they are easy and you can put they all up in an hour.
    by
    • Verified Purchase
    Easy !
    Easy to set up and operate. I am 65 and have very little Tech knowledge and I had no problem. Love it and feel secure now. Thank You.
    by
    Response from CXAug 13, 2021
    Hello Non-tech Savy! This review made our day! We are excited to hear that you have had a positive experience with setting up the camera and the peace of mind Defender can provide. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today! Yvonne M. | Defender Customer Experience Expert
    • Verified Purchase
    Easy setup great quality video and audio
    Great product easy setup great video audio quality
    by
    Response from CXAug 12, 2021
    Hello Judy, Thank you for your wonderful review. We are thrilled to hear you love the product, easy setup, and quality! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert
      • Recommended
      Easy Install; Clear View
      Easy to Install out of the box, better Day/Night visibility than our previous Defender system from 10 years ago. Great $ entry point. Talk option a must for front door.
      by
      Response from CXJul 30, 2021
      Hello PMP from MA! This review made our day!. We are so glad to hear you are happy with the plug and play system, the night vision range and the reasonable price point. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Our customer feedback is what matters most to us here at Defender! Yvonne M. | Defender Customer Experience Expert
      • Verified Purchase
      • Recommended
      Good buy for the money
      The cameras work great and are easily adjustable . They perform exactly as described . The zoom could be clearer in picture but for the most part they are a great protection addition.
      by
      Response from CXJul 26, 2021
      Hello Emme! Thank you for taking the time to rate the Defender PhoenixM2 Non-WiFi. Plug-In Power Security System. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today! Yvonne M. | Defender Customer Experience Expert
      • Verified Purchase
      • Recommended
      I’ve had my Defender 4 1/2 years still loving it
      Problem free quality product looking for another one for back yard. Super simple just plug and play
      by
      Response from CXJul 26, 2021
      Hi Rudy! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with using the system for a few years and the easy plug-and-play set-up. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System. Without you and our other customers, Defender would not be the name it is today! Yvonne M. | Defender Customer Experience Expert
        • Recommended
        WORKS EVERY TIME
        Needed something at my MOMS house to replacedd the sun baked cameras from her house here in AUSTIN,TEXAS summers are hell for the heat. Mounted two of thee puppies and alls well that ends well After we got all the bugs out of the systems bios and the little stuff that came in off the updates that were all wrong for the first three weeks and then she sent me out the updates on a new mem card and alls well that ends well SHE LOVES EM AND I LOVE EM ALL TOO
        by
        Response from CX Jul 19, 2021
        Hello Roger, Thank you for your review. We are thrilled to hear both you and your mom are loving the Phoenix system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert
          • Recommended
          A real let down
          This is the system I am looking for with no wifi required but the cameras are not very clear and the monitor does not work properly with motion sensing and recording.
          by
          Response from CXJul 14, 2021
          Hi Myron, We appreciate your honest review. We sincerely want to help and we would appreciate understanding all of the details. Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST. We will also send a follow-up email with troubleshooting steps. Looking forward to hearing back from you soon. Kind Regards, Maha M. | Customer Experience Manager
          • Verified Purchase
          Easy to pair and very easy to install. Didn't have a plug at my back door so hooked it to a heavy duty extension cord and ran it under the house and plug in with the one for the front of the house.
          by
          Response from CXJul 13, 2021
          Hi Wendy! Thank you for taking the time to review the Defender PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. We are so glad to hear you are happy with the system and the plug-and-play Phoenixm2 wireless cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today! Yvonne M. | Defender Customer Experience Expert
            • Recommended
            Have YOUR security?
            I have a uniden setup i bought 6 yrs ago for about the same money and it has touch screen. I wish my new defender was touch screen also. The defender has better clarity. All together satisfied. Thanks Defender.
            by
            Response from CXJul 8, 2021
            Hello Lowell, Thank you for your feedback and your review. I am happy to hear you enjoy the picture quality. I will pass on your feedback to our Research and Development team regarding the touch screen as we are always looking to improve. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert
            • Verified Purchase
            • Recommended
            No SD card
            Camera system is very nice, although no SD card was included?
            by
            Response from CXJul 5, 2021
            Hi Sinatra, We appreciate your honest review. We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here? Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. Looking forward to hearing back from you soon. Kind Regards, Maha M. | Customer Experience Manager
            • Verified Purchase
            Great camera set will definitely stick to this com
            Love them i have three cameras now my other screen hit the ground hard lol
            by
            Response from CXJul 5, 2021
            Hello Sudy! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert
            • Verified Purchase
            • Recommended
            Good System
            Better than Night Owl which I tried first. Monitor is a little small but one can look at individual cameras for a bigger picture. Works better at night than Night Owl cameras. Overall pretty easy to set up and use.
            by
            Response from CXJul 2, 2021
            Hello Lonzo Smith, Thank you for taking the time to review the Phoenix M2 Security System with 4 Cameras. We are so glad you like it! Our customer feedback is what matters most to us here at Defender. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix M2 Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today! Best Regards, Mandala M. | Defender Customer Experience Expert
            • Verified Purchase
            • Recommended
            Great Little System !!
            I Love this Security System … It’s pretty much h got it All … Wireless .. 2 Night Vision Cameras .. Split-screen Monitor .. Two Way Audio & Motion Detection .. Record & Save Video Footage … & More !! ;-) Thank You Defender !!!
            by
            Response from CXJun 30, 2021
            Hello Denise E, Thank you for taking the time to review the Phoenix M2 Security System with 2 Cameras. We are so glad to hear love this system and the features that go with it! Our customer feedback is what matters most to us here at Defender. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix M2 Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today! Best Regards, Mandala M. | Defender Customer Experience Expert
              • Recommended
              A good investment
              Easy to get ready and user friendly Would like it to have a broader view, but the images are very good
              by
              • Verified Purchase
              This product was given the Right name.
              You get to own the system,not pay an outrageous monthly fee.
              by
              Response from CX Jun 24, 2021
              Hello HIGHLY APPROVED Thank you for taking the time to review the Phoenix security system. We are thrilled to hear you are happy with the system, with no monthly costs or hidden fees and life time support, you never have to worry about paying anything extra for your home or business security. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert
              • Verified Purchase
              Works as advertised
              Easy to install and setup. Works as advertised and good value.
              by
                • Recommended
                GREAT SYSTEM!
                We LOVE the defender systems! Very happy I am a life long customer!
                by
                Response from CXJun 8, 2021
                Hello! Thank you for taking the time to rate the Defender PhoenixM2 Security System with 3 Cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today! Yvonne M. | Defender Customer Experience Expert
                • Verified Purchase
                Excellent!
                Excellent Service from start to finish without a single issue.
                by
                Response from CXJun 8, 2021
                Hello! Thank you for taking the time to review the Defender PhoenixM2 Security System with 4 Cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today! Yvonne M. | Defender Customer Experience Expert
                • Verified Purchase
                • Recommended
                Easy installation, works great!
                We are extremely pleased with this security system! It was easy to install, especially since we are not technologically savvy. The cameras wirelessly connect to the monitor with no wi-fi or iPhone app connection. I have been looking for SO long for this great product! Don't hesitate to buy it!
                by
                Response from CXMay 31, 2021
                Hello Samisue, Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix's easy installation and setup. We are thrilled that we were able to bring you the system that you have been looking for. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert
                  • Recommended
                  Great camera for your home or work.
                  easy install. Both day and night pictures are great.
                  by
                  Response from CXMay 31, 2021
                  Hello Jean! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. We are thrilled to hear you love both the night vision and daytime images! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert
                  • Verified Purchase
                  • Recommended
                  Cameras are working great and I am pleased with the product. I thought the SD Micro memory card was missing from the purchase but I was mistaken. I found it in the box. Customer Service was very responsive and got back to me immediately. I am very pleased with the product and Customer Service.
                  by
                  Response from CX May 31, 2021
                  Hello Sam, thank you so much for your great review. Thank you for taking the time to contact us regarding the SD card, I'm happy to hear that you found it in the Box. We are thrilled to hear that you had a pleasant experience with our customer service team, our customer service experience is very important to us at Defender. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today! Amanda M. | Defender Customer Experience Expert
                    • Recommended
                    New cameras
                    Very easy to setup and easy to install night vision is good as well
                    by
                    Response from CXMay 28, 2021
                    Hello Mark! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with setting up the camera and great night vision range. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today! Yvonne M. | Defender Customer Experience Expert
                    • Verified Purchase
                    Camera
                    Rather disappointed.. one of my cameras hesitates the picture when being viewed. I love the system and will attempt to fix myself.
                    by
                    Response from CXMay 24, 2021
                    Hello Thomas. Thank you for taking the time to review your Defender PhoenixM2 Security System with 2 Cameras. We are very sorry to hear about your disappointment with the system. This issue may relate to interference and the range of the camera between the monitor. Other known factors that may reduce the range is the number of walls and other wireless products in the home. Please reach out to our support team. via e-mail or live chat for any further assistance, we will be glad to assist.  https://www.defendercameras.com We are looking forward to helping you get the most out of your system! Yvonne M. | Defender Customer Experience Expert
                    • Verified Purchase
                    • Recommended
                    PhoenixM2
                    I don't know yet. I bought this because I had two cameras from my previous purchase. The DVR/monitor didn't last a year. I'm just hoping it was just a bad unit, I'd hate to get taken twice.
                    by
                    Response from CXMay 19, 2021
                    Hello Mark, We appreciate your honest rating. We sincerely are sorry to hear that you had issues with a previous system and we have followed to your inquiry by e-mail. We look forward to assisting further and to help you get the most of your current Defender PhoenixM2 Security System with 2 Cameras. Looking forward to hearing back from you soon. Kind Regards, Maha M. | Customer Experience Manager
                    • Verified Purchase
                    Showing 1-30 of 1,432 reviews

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                    Indoor/Outdoor

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                    Recording Storage

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                    NVR

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                    Number of Channels

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                    Video Signal

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                    Digital

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