Customer Reviews for Defender PHOENIXM2 Digital Wireless 7 in. Monitor DVR Security System with Night Vision Camera and SD Card Recording
- Simple wireless installation and functionallity
- Durable weather resistant night vision camera
- 8GB SD card included with option to expand up to 128GB memory
Customer Reviews
Jul 26, 2021
Good buy for the money
The cameras work great and are easily adjustable . They perform exactly as described . The zoom could be clearer in picture but for the most part they are a great protection addition.
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Response from CXJul 26, 2021
Hello Emme! Thank you for taking the time to rate the Defender PhoenixM2 Non-WiFi. Plug-In Power Security System. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comJul 23, 2021
I’ve had my Defender 4 1/2 years still loving it
Problem free quality product looking for another one for back yard. Super simple just plug and play
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Response from CXJul 26, 2021
Hi Rudy! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with using the system for a few years and the easy plug-and-play set-up. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comJul 18, 2021
WORKS EVERY TIME
Needed something at my MOMS house to replacedd the sun baked cameras from her house here in AUSTIN,TEXAS summers are hell for the heat. Mounted two of thee puppies and alls well that ends well After we got all the bugs out of the systems bios and the little stuff that came in off the updates that were all wrong for the first three weeks and then she sent me out the updates on a new mem card and alls well that ends well SHE LOVES EM AND I LOVE EM ALL TOO
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Response from CX Jul 19, 2021
Hello Roger,
Thank you for your review. We are thrilled to hear both you and your mom are loving the Phoenix system. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Customer review from defender-usa.comJul 13, 2021
A real let down
This is the system I am looking for with no wifi required but the cameras are not very clear and the monitor does not work properly with motion sensing and recording.
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Response from CXJul 14, 2021
Hi Myron,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details.
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST. We will also send a follow-up email with troubleshooting steps.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Customer review from defender-usa.comJul 12, 2021
Easy to pair and very easy to install. Didn't have a plug at my back door so hooked it to a heavy duty extension cord and ran it under the house and plug in with the one for the front of the house.
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Response from CXJul 13, 2021
Hi Wendy! Thank you for taking the time to review the Defender PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. We are so glad to hear you are happy with the system and the plug-and-play Phoenixm2 wireless cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comJul 7, 2021
Have YOUR security?
I have a uniden setup i bought 6 yrs ago for about the same money and it has touch screen. I wish my new defender was touch screen also. The defender has better clarity. All together satisfied. Thanks Defender.
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Response from CXJul 8, 2021
Hello Lowell,
Thank you for your feedback and your review. I am happy to hear you enjoy the picture quality. I will pass on your feedback to our Research and Development team regarding the touch screen as we are always looking to improve. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Customer review from defender-usa.comJul 4, 2021
No SD card
Camera system is very nice, although no SD card was included?
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Response from CXJul 5, 2021
Hi Sinatra,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Customer review from defender-usa.comJul 4, 2021
Great camera set will definitely stick to this com
Love them i have three cameras now my other screen hit the ground hard lol
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Response from CXJul 5, 2021
Hello Sudy! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Customer review from defender-usa.comJul 1, 2021
Good System
Better than Night Owl which I tried first. Monitor is a little small but one can look at individual cameras for a bigger picture. Works better at night than Night Owl cameras. Overall pretty easy to set up and use.
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Response from CXJul 2, 2021
Hello Lonzo Smith,
Thank you for taking the time to review the Phoenix M2 Security System with 4 Cameras. We are so glad you like it! Our customer feedback is what matters most to us here at Defender. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix M2 Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Best Regards,
Mandala M. | Defender Customer Experience Expert
Customer review from defender-usa.comJun 30, 2021
Great Little System !!
I Love this Security System … It’s pretty much
h got it All … Wireless .. 2 Night Vision Cameras .. Split-screen Monitor .. Two Way Audio & Motion Detection .. Record & Save Video Footage … & More !! ;-)
Thank You Defender !!!
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Response from CXJun 30, 2021
Hello Denise E,
Thank you for taking the time to review the Phoenix M2 Security System with 2 Cameras. We are so glad to hear love this system and the features that go with it! Our customer feedback is what matters most to us here at Defender. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix M2 Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Best Regards,
Mandala M. | Defender Customer Experience Expert
Customer review from defender-usa.comJun 25, 2021
A good investment
Easy to get ready and user friendly
Would like it to have a broader view, but the images are very good
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Customer review from homedepot.caJun 24, 2021
This product was given the Right name.
You get to own the system,not pay an outrageous monthly fee.
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Response from CX Jun 24, 2021
Hello HIGHLY APPROVED
Thank you for taking the time to review the Phoenix security system. We are thrilled to hear you are happy with the system, with no monthly costs or hidden fees and life time support, you never have to worry about paying anything extra for your home or business security. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Customer review from defender-usa.comJun 17, 2021
Works as advertised
Easy to install and setup. Works as advertised and good value.
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Customer review from defender-usa.comJun 7, 2021
GREAT SYSTEM!
We LOVE the defender systems! Very happy I am a life long customer!
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Response from CXJun 8, 2021
Hello! Thank you for taking the time to rate the Defender PhoenixM2 Security System with 3 Cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comJun 7, 2021
Excellent!
Excellent Service from start to finish without a single issue.
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Response from CXJun 8, 2021
Hello! Thank you for taking the time to review the Defender PhoenixM2 Security System with 4 Cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comMay 29, 2021
Easy installation, works great!
We are extremely pleased with this security system! It was easy to install, especially since we are not technologically savvy. The cameras wirelessly connect to the monitor with no wi-fi or iPhone app connection. I have been looking for SO long for this great product! Don't hesitate to buy it!
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Response from CXMay 31, 2021
Hello Samisue, Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix's easy installation and setup. We are thrilled that we were able to bring you the system that you have been looking for. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Customer review from defender-usa.comMay 29, 2021
Great camera for your home or work.
easy install. Both day and night pictures are great.
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Response from CXMay 31, 2021
Hello Jean! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. We are thrilled to hear you love both the night vision and daytime images! Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Customer review from defender-usa.comMay 28, 2021
Cameras are working great and I am pleased with the product. I thought the SD Micro memory card was missing from the purchase but I was mistaken. I found it in the box. Customer Service was very responsive and got back to me immediately. I am very pleased with the product and Customer Service.
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Response from CX May 31, 2021
Hello Sam, thank you so much for your great review. Thank you for taking the time to contact us regarding the SD card, I'm happy to hear that you found it in the Box. We are thrilled to hear that you had a pleasant experience with our customer service team, our customer service experience is very important to us at Defender. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Customer review from defender-usa.comMay 27, 2021
New cameras
Very easy to setup and easy to install night vision is good as well
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Response from CXMay 28, 2021
Hello Mark! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with setting up the camera and great night vision range.
We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comMay 22, 2021
Camera
Rather disappointed.. one of my cameras hesitates the picture when being viewed. I love the system and will attempt to fix myself.
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Response from CXMay 24, 2021
Hello Thomas. Thank you for taking the time to review your Defender PhoenixM2 Security System with 2 Cameras. We are very sorry to hear about your disappointment with the system. This issue may relate to interference and the range of the camera between the monitor. Other known factors that may reduce the range is the number of walls and other wireless products in the home. Please reach out to our support team. via e-mail or live chat for any further assistance, we will be glad to assist. https://www.defendercameras.com We are looking forward to helping you get the most out of your system!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comMay 18, 2021
PhoenixM2
I don't know yet. I bought this because I had two cameras from my previous purchase. The DVR/monitor didn't last a year. I'm just hoping it was just a bad unit, I'd hate to get taken twice.
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Response from CXMay 19, 2021
Hello Mark,
We appreciate your honest rating.
We sincerely are sorry to hear that you had issues with a previous system and we have followed to your inquiry by e-mail. We look forward to assisting further and to help you get the most of your current Defender PhoenixM2 Security System with 2 Cameras.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Customer review from defender-usa.comMay 16, 2021
Excellent System
Excellent product and easy to install. Set up was very easy and the cameras perform exactly as expected.
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Response from CXMay 17, 2021
Hello Tony! Thank you for taking the time to rate the Defender PhoenixM2 Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comMay 15, 2021
Excellent
This is the best.
Just plug it in.
I like that the memory is in the monitor and not the camera.
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Response from CXMay 17, 2021
Hello Hugh J Ness! This review made our day. We are so glad to hear you are happy with the system and the different features. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comApr 28, 2021
Very nearly the perfect answer to our needs
Pros: Clear images, fast and easy set-up, long cord on each camera
Con: Image cannot be inverted, so camera must be attached above the mounting - complicates installing under overhanging eaves.
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Response from CXApr 30, 2021
Hello ArbyD. Thank you for taking the time to review the Defender PhoenixM2 Security System with 2 Cameras. We are so glad to hear you are happy with the system, the resolution and the easy set-up. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comApr 28, 2021
service
I first ordered a camera system that was left at the door by the delivery company and was stolen... Defender quickly took the case and has resolved it providing an excellent support and updates of the situation. I ordered a second PhoenixM2 system, I'm using it and I must say it works perfectly! I'm very happy with the simplicity of it. It's a product I do not hesitate to recommend, for his quality and support.
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Response from CXApr 29, 2021
Hello Francois! Thank you for taking the time to review the Defender PhoenixM2 Security System with 3 Cameras. We are so glad to hear you are happy with the system, and the plug-and-play feature. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Customer review from defender-usa.comApr 27, 2021
Very easy to setup
Now i can see my mail box so no one can take my mail
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Response from CXApr 28, 2021
Hello Tony D! This review made our day! Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comApr 26, 2021
Easy Set Up
Very easy to set up and offers a great view of the outside for security reasons.
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Response from CXApr 27, 2021
Hello Denton21! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with setting up the camera and the peace of mind it provides. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comApr 21, 2021
easy to set up and use
bought this about 4 month's ago. It was easy to set up and use. bought it to keep an eye on our older doges when they go out in the back and front yard. Also to keep an eye on our house. like that you can use all 3 camera or just one. had one probable with the volume button but they took care of it immediately. love the system.....
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Response from CXApr 22, 2021
Hello Kathy, Thank you for your great review. We are happy to hear that you are able to use the system to keep an eye on your dogs and your home! We are thrilled to hear that our team was able to assist you with resolving any issues and that you love your system! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Customer review from defender-usa.comApr 17, 2021
I don't know yet
I just received it and trying to activate my warranty
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Response from CXApr 19, 2021
Hello Nicole,
Thank you for your honest review. Please use the link below to activate your warranty. https://support.defendercameras.com/hc/en-us/requests/new?ticket_form_id=360000835931 We look forward to reading your review once you have had an opportunity to use your new system.
Amanda M. | Defender Customer Experience Expert
Customer review from defender-usa.comApr 14, 2021
replacement cameras.
have two other phoenixm2 systems. had a camera camera that lost all color,bought new system for replacement cameras and parts.
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Response from CXApr 14, 2021
Hello! Thank you for taking the time to rate the Defender PhoenixM2 Security System with 2 Cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Customer review from defender-usa.comCompare Similar Items
Features | ||
|---|---|---|
2-Way Intercom Camera | 2-Way Audio, 2-Way Intercom Camera, Audio Alert/Siren, Audio Recording, Built-in Speaker, Ceiling Mountable, Microphone, Motion Sensor, Night Vision, Remote Access, Wall Mountable, Water Resistant, Weather Resistant | Accepts Additional Cameras, Day/Night Mode, Motion Sensor, Night Vision, Recordable, Wireless Camera Compatible |
Number of Channels | ||
4 Channel | 8 Channel | |
Indoor/Outdoor | ||
Indoor, Outdoor | Indoor, Outdoor | Indoor, Outdoor |
Recording Storage | ||
SD Card | NVR | NVR |
Number of Cameras Included | ||
1 | 4 |
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