Hi Matt, thank you for your feedback. Please accept our sincerest apology for this unsatisfactory experience and any inconvenience this might have caused you. We understand how frustrating it can be for one to not get the best result out of a product. In reading your review, we would love to work with you directly to resolve this issue as soon as possible.
At your convenience, please give us call between the hours of 7AM – 8PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Tech specialist with your personal ticket # 344334, so that we can resolve your issue promptly. Also, you can email us at bz@byjasco.com and include your personal ticket number (344334) in the subject line. We hope to hear from you soon and would be grateful for the opportunity to assist you. As the manufacturer, our aim is your satisfaction.