Hello AC,
Thank you for your review on the Delta Premium 3-Setting Slide Bar Hand Shower. Any feedback that we receive helps us to create better products and is greatly appreciated.
I am very sorry to hear that you are dissatisfied with the quality and construction of the included hose, and are experiencing issues with it being still and difficult to manipulate. I apologize for any inconveniences this may have caused.
To help make your hose more flexible, please run warm water through the unit and flex the hose back and forth, over time you will notice the hose will become more flexible with use.
Also, this model is made up of a mixture of metallic and non-metallic materials. The composition of non-metallic materials help with decreasing the amount of weight the hand held wand, it ensures the unit does not hold heat and will hurt less if dropped onto your body.
If you ever have any questions, concerns, or require anything further please feel free to give us a call at 800-345-3358 and we will be happy to assist you in any way that we can.
Thank you again!
Matthew M.
Delta Faucet Company
Consumer Care