Hi Paul,
Thank you for taking the time to leave us your thoughts. I am sorry that this Delta Faucet model BT13410-SS Foundations 1-Handle Tub and Shower Faucet Trim Kit in Stainless (Valve Not Included) did not meet your expectations and understand how frustrating this can be.
As a global manufacturer, we source and assemble a number of parts around the world. No matter where in the world our products are sourced, manufactured, or assembled, they are built to Delta Faucet Company's exacting specifications and are quality tested to ensure long-lasting performance. The location information on the back of the box will tell you where your specific faucet model was made.
As the manufacturer, we are committed to supplying consumers with a quality product that delivers the expected performance. We appreciate your loyalty to Delta Faucet Company.
Best Regards, Tim
Digital Communications Specialist
(800) 345-3358
customerservice@deltafaucet.com